ThePayStubs Reviews 

1,692
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 379 reviews, reviewers had a great experience with this company. Customers frequently praise the simple and user-friendly platform, emphasizing how easy it is to navigate the website and quickly generate professional pay stubs without dealing with complex software. People also point out the exceptional customer support, noting that helpful and empathetic agents are always available around the clock to answer questions and resolve concerns. However, some customers also noted frustrating issues with the payment system, including unexpected duplicate charges and errors during checkout. A few people additionally mentioned receiving incorrect tax calculations or pay stubs that lacked standard deductions and proper formatting.

What people talk about most

User experience

Customers consistently note satisfaction with user experience, highlighting that the website is fast, simple,... See more

Service

Reviewers express strong satisfaction regarding the service, noting that it is affordable, user-friendly, and... See more

Payment

Clients share ambiguous opinions on payment, with many reviewers praising the fast delivery and helpful... See more

Product

Reviewers highlight ambiguous aspects of product, noting that templates are user-friendly, professional, and... See more

Customer service

Users describe positive interactions with customer service, highlighting quick response times and helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After I paid and downloaded the included PDF, my boss informed me that I had submitted an incorrect company name! I reached out through the chat link & briefly explained the situation. Within one minu... See more

Company replied

Rated 5 out of 5 stars

You guys are freaking awesome! I purchased 3 stubs and 2 of them had incorrect dates! Mind you, I did this at 2 AM! I used the chat to inform them of the mistake and Thepaystubs corrected it in less t... See more

Company replied

Rated 5 out of 5 stars

The process is simple to follow, and is completed very quickly, so you see the finished item without any delays. If a problem occurs with the process you can call customer service and there is always... See more

Company replied

Rated 5 out of 5 stars

I had a great experience using ThePayStubs. The website was easy to navigate, and creating my pay stubs was fast and hassle-free. Everything looked professional, and I appreciated how simple the proce... See more

Company replied


Company details

  1. Accounting Firm
  2. Financial Consultant
  3. Payroll Service

About ThePayStubs

Written by the company

ThePayStubs is an online check stub generator, created by a professional accounting firm. We offer clients the possibility to easily and instantly generate paycheck stubs.

Our calculations are validated by professional accountants which gives users the possibility to keep track of their finances and provide proof of income at all times.

We are available 24/7 through live chat or phone to answer all inquiries and provide personalized support.

ThePayStubs.com - Instant Online Paystub Generator

Written by the company

Committed to hassle-free document generation with accurate calculations
We have a longstanding commitment to individuals and businesses to ease the payroll process and make proof of income easily attainable.

100% satisfaction guaranteed or your money back!

Generate your paystub in minutes!

Your go-to hassle-free tax document generator with various pay stub templates available. Choose 1, fill your details, submit and print it. Just like that you now have your paycheck stub ready! Satisfaction guaranteed or your money back! Used and loved by numerous individuals and businesses.

Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

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3.9

All reviews

(1,692)

380 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick

Quick, easy and very helpful 😊 Thank you.

8 June 2026
Unprompted review
ThePayStubs logo

Reply from ThePayStubs

Thank you for the feedback!

Rated 4 out of 5 stars

Did not find out the W2 and a letter which I paid for

There is no W2 and letter for which I paid

7 June 2026
ThePayStubs logo

Reply from ThePayStubs

Once the payment is successfully completed, customers are automatically redirected to a download page where the file can be downloaded in both PDF and JPEG formats. In addition, an automated email containing the attachment is sent to the registered email address.

We have already reached out to you via email. Kindly respond at your convenience so we can assist you further and ensure this is resolved promptly.

Rated 5 out of 5 stars

Great customer service

Great customer service, the service is also super easy to use and works great!

18 April 2026
ThePayStubs logo

Reply from ThePayStubs

Thank you for the feedback, Keota. We are glad to hear this!

Rated 1 out of 5 stars

Unhappy User

The website used to be user friendly but since they’ve changed and updated the features and moved around some of the functions, it was very difficult to navigate throughout the website. Took me forever to get my documents. Wow.

5 June 2026
ThePayStubs logo

Reply from ThePayStubs

Thank you for your feedback. We sincerely apologize for the difficulty you experienced navigating our website.

As part of our ongoing efforts to improve the platform, we recently introduced updates and new features. We understand that changes to a familiar layout can sometimes make it more challenging to find certain functions, and we're sorry that this caused delays in accessing your documents.

Your feedback is valuable and will be shared with our team as we continue refining the user experience. If you ever need assistance, our support team is always available to help you quickly locate your documents and complete your order.

Thank you for your patience and for taking the time to share your experience.

Rated 1 out of 5 stars

Horrible system

Horrible system. I couldn’t print anything. You have to print to sign. It doesn’t ask you single or married just puts single. No response from customer service either. Lousy service waste of money

1 June 2026
ThePayStubs logo

Reply from ThePayStubs

We sincerely apologize for the inconvenience you have experienced.

Please note that all employee and company information can be entered by selecting the "Add Additional Information" option during the creation process. Once the purchase is completed, the document is available for immediate download and is also sent to the customer's email address, making it easy to print and access at any time.

We can see that one of our representatives has already contacted you via email and included the requested attachment. Kindly reply to that email so we can review your concerns further and assist you accordingly.

Rated 5 out of 5 stars

Professional

Very professional paystubs, I’ve used them multiple w.

29 May 2026
ThePayStubs logo

Reply from ThePayStubs

We are delighted you appreciate our paystubs. We value your continued support.

Rated 5 out of 5 stars

They were too expensive and didn’t look…

Update: As soon as I posted my first review they immediately reached out to me apologizing and offered me a full refund. I will definitely consider using them again in the future

29 May 2026
ThePayStubs logo

Reply from ThePayStubs

We sincerely apologize for any inconvenience caused.

Please note that we provide legitimate, legally compliant pay stubs, and all calculations are automatically generated based on the information entered at the time of ordering.

While we understand your concerns regarding pricing, our rates are competitive and reflect the accuracy, compliance, and quality of the documents we provide.

We have sent you an email regarding this matter. Kindly respond so we can further review your concern and assist you accordingly.

Rated 5 out of 5 stars

It is simple to fill out and fast

It is simple to fill out and fast, sence im self employed it's kind of a pain to get a loan, this sight helped me big time and was done in less than twenty minutes.

27 May 2026
ThePayStubs logo

Reply from ThePayStubs

Thank you for the feedback, Russell. We are glad to hear this!

Rated 5 out of 5 stars

Outstanding Repeat Biz Experience with ThePayStubs

As a repeat customer, I had an outstanding experience with ThePayStubs. Their team is incredibly professional, efficient, and detail-oriented. Their website is awesome, efficient and delivers requested docs in no time. If a minor error is noticed, they immediately addressed and corrected it flawlessly, and the turnaround time was much faster than I expected. They were meticulous, ensured everything met industry standards, offered great value for the price, and their expertise really showed. I highly recommend them for any document services!

27 May 2026
Unprompted review
ThePayStubs logo

Reply from ThePayStubs

We are so pleased to hear about your outstanding experience. We appreciate your kind words. Thank you for your high recommendation!

Rated 1 out of 5 stars

If I can do a negative zero I would the…

If I can do a negative zero I would the check stubs don't work maybe for your files but it doesn't work for proof at all people are smart they figured it out they know that you guys made it so I think I need my money back because you guys got money back guaranteed and it didn't work

26 May 2026
ThePayStubs logo

Reply from ThePayStubs

We sincerely apologize for the inconvenience you’ve encountered. We would like to assure you that we provide legitimate, legally compliant paystubs. Our system automatically performs calculations based on the information provided at the time of ordering.

We have sent you an email; please respond to it so we can assist you accordingly.

Rated 5 out of 5 stars

The CSR was wonderful over the phone

The CSR was wonderful over the phone. I truly appreciate her help today. The website was so easy to with...I am happy to use again.

26 May 2026
ThePayStubs logo

Reply from ThePayStubs

Thank you for the feedback, Amy!

Rated 4 out of 5 stars

Don't waste your time or money

Don't waste your time or money. They use templates that you can find online yourself instead of wasting money. Customer service is unhelpful, trying to scam people out of cash
After leaving this review I got an email stating that they send me a refund after further checking I did and they did send a refund

17 May 2026
Unprompted review
ThePayStubs logo

Reply from ThePayStubs

We sincerely apologize for the inconvenience you’ve encountered. We would like to assure you that we provide legitimate, legally compliant paystubs. Our system automatically performs calculations based on the information provided at the time of ordering.

We request that you please reach out to our customer support team so they can assist you accordingly.

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