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The Parking Spot Reviews 758

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TrustScore 4.5 out of 5

4.7

Transportation Service
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Review summary

Created with AI, based on recent reviews

Evaluating 400 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service, praising the efficiency and convenience of the entire system, from parking to shuttle transfers. Many people commend the staff for their helpfulness, pleasant attitudes, and professionalism, making their travel experience much smoother. Reviewers also appreciate the timely and frequent shuttle service, ensuring minimal wait times for airport transfers, and the secure feeling of leaving their vehicles. However, some customers also noted issues with extended wait times for shuttles and described some staff as rude or unhelpful. While many found the pricing reasonable, especially when booking in advance, a few mentioned it could be expensive for day-of purchases.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting the convenience, efficiency, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their friendliness, helpfulness,... See more

Location

People report ambiguous experiences with location, with many reviewers highlighting the convenience and... See more

Price

Clients share ambiguous opinions on price, with many reviewers finding the cost reasonable, fair, and even... See more

User experience

Consumers consistently report a positive user experience, highlighting the ease of use for scheduling,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The young lady (medium build, short hair) who picked us up at abt 10:30pm on Sat 5/16 evening from Term 4 was EXCELLENT! She was as 10 for helpfulness and a 10 for pleasant attitude! At the end of a... See more

Rated 5 out of 5 stars

The Parking Spot is the most reliable and trustworthy off-site airport parking lot. I always feel like my vehicle is safe and free from damage when I park here. I like how I can pre-arrange and pre-pa... See more

Rated 5 out of 5 stars

Easy to reserve, easy to enter parking lot with QR code on app, easy to park, shuttle busses run timely (almost never have to wait and if so, very short time). The whole system is very efficient. Been... See more

Rated 5 out of 5 stars

What makes the company great is that the employees are very nice and the service is convenient. I dropped my license and credit cards on the shuttle. I was concerned about cancelling my credit cards... See more

Company details

  1. Transportation Service

Written by the company

The Parking Spot is more than just a space to park your car. We focus on hospitality, making it easy, comfortable and affordable to get a superior airport parking experience. Founded in 1998, The Parking Spot is the leading near-airport parking company in the United States with 38 locations at 22 airports.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

758 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I had the sweetest driver from The…

I had the sweetest driver from The Parking Spot after a long, exhausting travel day. James C. He was so kind, friendly, and genuinely caring. We ended up talking the whole ride about life, my travels, sailing, my channel, and my husband's cancer journey. He even helped with my bags. By the end of the ride, it felt like talking to an old friend. Thank you for your kindness and for making a tired traveler smile. People like you truly make a difference.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Covered parking/Clean Car

Covered parking, very organized and efficient trip to and from the airport. Taking advantage of the interior detail and car wash was an awesome experience. It made my day returning from my trip to a clean car!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Customer for life!

It is obvious there are a lot of parking options at PHL, but I am and will always be super loyal to the Parking Spout South!! The staff absolutely makes a HUGE difference!! every time! From the attendant at the booth when I arrive, to the drivers who are ALWAYS friendly and go above and beyond, I am assured that my trips will start and end pleasantly. And another factor is the amazing convenience using the app!! It makes checking in and out a breeze and I don't need to call or wonder when a shuttle will be there to pick me up because it is clear and incredibly accurate.

29 April 2026
Unprompted review

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