TheOtakuBox 

Briefly subscribed to their trading card club earlier this year. I specifically subbed for the safe for work cards. They sent me a NSFW pack on the second month. I informed them of their mistake, and they said they'd send me the right cards. They sent me some random SFW cards (the wrong ones) and yet another NSFW pack.

I decided to cancel but I couldn't. The cancelation link was either missing or didn't work (don't 100% remember) but I could pause, so I did that instead since I couldn't cancel. This was back in May 2026.

On Sep 1, 2026, I was charged for a subscription without my consent. I'm currently in the process of disputing the charge with my bank.

Liz emailed me and is now trying to gaslight me about the cancelation link.

I canceled my subscription in December 2023. Suddenly I was charged $61 for a box on September 1, 2026, though I did not place the order. They still had my credit card on file. I removed it, but couldn't cancel the order, so I emailed their support that same day and again the next. Finally I had to file a dispute with my credit card company. So they just randomly decided to charge me and refused to talk with me about why or help me out.

I payed for 2 months and never received a figure in either of the boxes I ordered also charged me when I paused my subscription. Was very saddened to not receive what I payed for

My boxs always have amazing stuff inside.I have been getting boxs for almost 3 years now I may get the same item but each time it has someone different on it from a different anime so different item. I love how each box is put together and how each item it picked with care. Being able to vote helps that way the people who are buying get a say on what's inside. It really easy to sign up and change your the what's what you are currently getting and adding on your add-on.

received my otaku box today and they forgot to send the WWC cards pack i paid an extra £20 for, wasn't in the box. absolutely no way of contacting them about it, facebook group gone. might have to try getting money back in my bank.

EDIT: a month later, no way of contacting them, no response to my review and bank unable to refund the WWC cards i never received. lost £20, ended up cancelling my box after 4 years of them, just too risky now.

Horrible company! All their products are fake and poorly made. Customer service doesn't exist and they have made it almost impossible to cancel. Lots of predatory marking and now with the age verification it just makes me wonder how secure they are with the data. No thank you! Stay away - unless you want to be spammed through email and text forever.

The company frequently ships incorrect orders and their customer service is extremely poor, taking weeks to respond to concerns. Currently, their customer service links don't even work nor does the support e-mail. Terrible company. Save your money.

Annoying marketing practises. Ordered a box and it never arrived, emailed to complain and it still never arrived. Oh well £80 lost. Now all they do is spam me and ignore my unsubscribe requests.

My order is from a couple of years ago, but the annoying marketing sparked me to write this now. "Liz" is a scammer.

It takes week or months to get a hold of customers service. And they still wont help you.

Need to contact customer service? Good luck doesn't exist apparently. They also won't follow any data deletion request. Stay far away.

I've been getting the otaku box for a few years now and I can say several things. The figures are decent Chinese made but with that I will say a Bandai or prize figure you can get in the states in most cases is better quality. The boxes value is definitely not worth the cost in my opinion; I get the standard box+figure costing around 60-65 a month and I'd estimate the boxes value at about 40ish at best. You will get a wall scroll and otaku trading card every month and then 1-2 other random things of low-mid quality. Most recently they required an age verification which as far as info goes, I'm fine with it I guess but they also want a front and back copy of your ID/DL which throws me off a bit as that can be used for way too many things and makes it seem shady. To add icing to the cake I signed up for the Arc 1 of the card club and was sent a note that stated I tried to contact you 4 times (I actually emailed them about as well) and you didn't listen to verifying age so you not getting the lewd version of the cards is a you problem not a me problem. I have since cancelled my membership and would tell people this; you will get low/mid quality items in which they value way higher than they actually are, I would recommend shopping other sites for brand/series specific figures and otaku things.

Their website is a pain to navigate, the login page is all the way at the bottom of the page. If you click to another page there is no way to get to the account page. Easiest way to get to the account page is through your email link, if saved the email.
At the account menu there is no option to cancel subscription. The faqs on their website don't say how to cancel. I had to google the exact faq page because it is not accessible via their website. There is a link that says to log in and self cancel but the link is broken and doesn't work.

Cannot cancel subscription because the page Is broken and customer support will not respond to anything

subscription shit is a scam, i literally cant cancel i had to block my card

Awful experience, someone I know accidentally put in an order with them using my card as they were "joking", unfortunately there was no authentication, no CVC or phone pin request, nothing. I emailed immediately to cancel/bounce/refund the order and despite their support saying they reply within a couple of hours, have now been waiting two days, I do not want these items, and more importantly to me currently, need a reply on the customer support ticket in order to resolve this.

The anime boxes every month are amazing. Everything looks great and you get such amazing things in each box.

Very happy with the quality and quantity of the products, Also great customer service, had a slight issue with a shirt and was fixed the very next box.

It would be great if I could pay like an extra $20 or something to get both echi and regular content

From their start to the present, they have kept their word in trying to get quality products for their subscribers and customers. I was subscribed back in 2018-2020, and now 2024-2025. They have continued working on better quality and customer support. The only downside I have seen is how long it takes to arrive.

So each months box contains several items. We all have favorite anime titles and characters so there are times an item might seem less desirable. After all it is aimed at a general audience so that's ok. However, the ability to customize your box makes it better, lewd opinions, add ons to make it more interesting than the standard loot box makes it worth the while. That part aside, I have always have great experiences with the support team. I have received a damaged box and even missed a box because it was delivered to the wrong address. I contacted support and the next month they replaced the box. Those reasons have keeped me as a subscriber for over 3 years now.