The Orchard Reviews 

177
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, polite, and professional during their store visits, making every interaction pleasant. Consumers often mention that team members go above and beyond to ensure complete satisfaction with every single purchase. The delivery and assembly service is also highly appreciated, with dedicated teams arriving promptly and handling heavy items efficiently. Buyers are consistently delighted with the exceptional quality of the furniture and the remarkably smooth purchasing process overall. People note that homes are left spotless, as all packaging materials are neatly removed once the setup is finished.

What people talk about most

Staff

Clients share satisfaction regarding the staff, frequently highlighting the exceptional professionalism,... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders arrive promptly and right... See more

Service

Reviewers highlight positive aspects of service, frequently expressing great satisfaction with the prompt... See more

Product

Consumers find the product to be of amazing quality, describing their purchases as beautiful and divine... See more

Quality

Users describe positive interactions with quality, expressing delight over stunning furniture pieces and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently bought lovely garden furniture from Orchard Garden Center we had a very positive experience with a member of the sales staff Today Sean & Elvis delivered & assembled our furniture they... See more

Company replied

Rated 5 out of 5 stars

I had a great experience today at this café. From the moment we walked in, every staff member greeted us with warm smiles and made sure we were comfortably seated. Our order was taken promptly... See more

Company replied

Rated 5 out of 5 stars

Everything was 100%, the delivery lads - Sean and Elvis could not have been more friendly and helpful, arrived on exact time and day as notified, brought the furniture it, unpacked and assembled... See more

Company replied

Rated 5 out of 5 stars

Fantastic staff in store, Denise and Ciara were both fantastic to deal with. Great Communication and so helpful. The delivery men were brilliant, they helped me unbox the order and took the cardboard... See more

Company replied


Company details

  1. Garden Center
  2. also in
  3. Cafe
  4. Furniture Store
  5. Pet Store

Written by the company

Today, visiting Orchard means a great day out. This shopping heaven for homes and gardens! Packed to the rafters with the finest furniture and top quality accessories from all over the world, as well as a truly stunning selection of plants.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

177 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(177)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing customer service and delivery

Amazing customer service and delivery! Truly went above and beyond and beyond to make sure everything was taken care of. So excited for our new grill!

23 July 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you! We’re so pleased to hear this and hope you enjoy many great moments with your new grill!

Rated 5 out of 5 stars

This company was fantastic to deal…

This company was fantastic to deal with. Their customer service was helpful, they answered queries and rang you back when they said they would which is a rarity! They even followed up with emails so there was no risk of mis communication. Very professional. A special shout out to Keely who went far and beyond the call of duty. I would certainly order from this company again as they made the whole experience an enjoyable process. Thank you.

19 July 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you for the wonderful feedback! We’re delighted you had such a positive experience, and we’ll be sure to pass your kind words on to Keely.

Rated 5 out of 5 stars

Would recommend

Very efficient, courteous and friendly. Really pleased with our new garden furniture. Thank you!

17 July 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you! We're thrilled you're happy with the service and your new garden furniture. Enjoy!

Rated 5 out of 5 stars

Excellent service

Excellent service, efficient, no fuss, highly recommended

17 July 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you! We're so glad you had a smooth and efficient experience.

Rated 5 out of 5 stars

Friendly Delivery Service

Lovely friendly delivery guys from The Orchard. All done speedily and promptly. Thanks Seán and Elvis

17 July 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much! We're thrilled you had a great experience with Sean and Elvis, we'll pass on your kind words!

Rated 1 out of 5 stars

Non existent customer service

If an item is purchased from The Orchard garden centre be prepared for a very very poor customer service should a fault arise as they clearly do not take customer service seriously.

15 July 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you for your review. We’re sorry you were unhappy with your experience.

While we do need proof of purchase for exchanges, we still tried to assist by offering a like-for-like replacement. We can’t provide higher-value items free of charge, as this goes against our policy.

We appreciate your feedback and have shared it with the team to help improve our service.

Rated 5 out of 5 stars

If I could rate 100 stars I would

If I could rate 100 stars I would. Sean and Elvis were incredible. We had an extremely tight space, Sean and Elvis so quickly thought of multiple different options and possible turns of the sofa to find the best solution. I can’t describe how unbelievably friendly, efficient, quick thinking and proactive they were. Within such a short time they found the best solution and the sofa and chair were unpacked. I can’t say enough how grateful I am for Sean and Elvis, I’ve never had customer service like it. Knowing there is service like Sean and Elvis. I’ll be ordering again and recommending the Orchard to everyone.

9 July 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for the amazing review! We're thrilled Sean and Elvis made such a great impression, we'll be sure to pass this on to them. We truly appreciate your support and look forward to seeing you again soon!

Rated 5 out of 5 stars

Excellent service

Excellent service, fast, on time. Very nice guys delivered furniture. Very pleased.
Teresa
Naas

8 July 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thanks so much for the lovely review! We're thrilled you were happy with the service and delivery. Enjoy your new furniture!

Rated 5 out of 5 stars

Quality products …

Great selection of products from plants to furniture and all of a very high quality. Really helpful staff especially the lady in the garden furniture. Prompt delivery by two very cheerful guys who seem to enjoy their job. Took all the packaging away and left everything set up. Would recommend!

28 June 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thanks a million for the wonderful feedback! We're so glad you enjoyed the range, service, and delivery. Delighted everything was set up just right. Hope to see you again soon!

Rated 5 out of 5 stars

Fantastic products

Fantastic products, super customer service and the delivery guys were great. Furniture assembled and packaging taken away. Great experience overall

25 June 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thanks so much for the great review! Delighted you had a smooth experience from start to finish. Enjoy the new furniture!

Rated 5 out of 5 stars

Very helpful

Accommodated a change request in delivery and then arrived on time with the furniture as advertised and described. Lads were very helpful, would recommend without hesitation.

1 July 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thanks for the great feedback! We're glad we could accommodate your request and that everything went smoothly. Really appreciate the recommendation!

Rated 5 out of 5 stars

Super store

Super store, loads of great quality stuff and the staff are so knowledgeable about the products and are really helpful with decision making. Delivery lads (Sean and Elvis)were fantastic too. Can’t recommend these guys highly enough.

1 July 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thanks so much for the lovely review! We’re thrilled you enjoyed the experience and we’ll be sure to pass your kind words on to Sean and Elvis. Really appreciate the recommendation!

Rated 5 out of 5 stars

Excellent service extremely nice…

Excellent service extremely nice delivery men. Orchard staff are always nice and courteous and well informed about their products. A nice place to shop great product variety. K

27 June 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thanks a lot for the kind words! We’re so glad you enjoy shopping with us and that our team and delivery crew made a great impression. Hope to see you again soon!

Rated 5 out of 5 stars

Fast and efficient delivery and setup…

Fast and efficient delivery and setup of our garden furniture. Tidied up afterwards. Great service.

24 June 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Fast and efficient delivery and setup of our garden furniture. Tidied up afterwards. Great service.

Rated 5 out of 5 stars

A lovely day at Orchard in…

I bought garden furniture at Orchard in Celbridge today and it was a really positive experience. Their staff member Keely was so helpful, nothing was too much trouble and she phoned me afterwards to make sure the payment link issue was sorted. Conor was really helpful on the phone and they both followed up to make sure I was happy. This was pleasant friendly and professional customer service. I will be back.

23 June 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you for the wonderful feedback! We’re so glad Keely and Conor made your experience positive and seamless. We look forward to welcoming you back soon!

Rated 5 out of 5 stars

Garden set from The Orchard

Garden set from The Orchard, ordered on Sunday, arrived today. The lady on Sunday was very helpful. Delivery guys, Elvis and Peter were very friendly, efficient and punctual. Would highly recommend.

20 June 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thanks so much for the great review! Glad you’re happy with the set and service from the team.

Rated 5 out of 5 stars

Elvis and Peter arrived on time

Elvis and Peter arrived on time, were really helpful and went the extra mile when installing my furniture. Great service by the guys.

20 June 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thanks for the lovely review! Glad Elvis and Peter could help — we’ll pass on your kind words.

Rated 5 out of 5 stars

Just left the Orchard with an amazing staff experience

Just left the Orchard , I was looking for something quiet specific and needed help finding it , I was helped by Rhoda and honestly I can’t remember when someone was as kind and helpful as she was ! I was with her for about twenty minutes, she was in and out to the stockroom and didn’t give up until I had the perfect gift I wanted for a little boy ! Well done Rhoda , the Orchard are lucky to have you !!!

20 June 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you for the lovely feedback! Rhoda will be delighted to hear this — we’re lucky to have her too!

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