The Orchard Reviews 

177
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, polite, and professional during their store visits, making every interaction pleasant. Consumers often mention that team members go above and beyond to ensure complete satisfaction with every single purchase. The delivery and assembly service is also highly appreciated, with dedicated teams arriving promptly and handling heavy items efficiently. Buyers are consistently delighted with the exceptional quality of the furniture and the remarkably smooth purchasing process overall. People note that homes are left spotless, as all packaging materials are neatly removed once the setup is finished.

What people talk about most

Staff

Clients share satisfaction regarding the staff, frequently highlighting the exceptional professionalism,... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders arrive promptly and right... See more

Service

Reviewers highlight positive aspects of service, frequently expressing great satisfaction with the prompt... See more

Product

Consumers find the product to be of amazing quality, describing their purchases as beautiful and divine... See more

Quality

Users describe positive interactions with quality, expressing delight over stunning furniture pieces and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently bought lovely garden furniture from Orchard Garden Center we had a very positive experience with a member of the sales staff Today Sean & Elvis delivered & assembled our furniture they... See more

Company replied

Rated 5 out of 5 stars

I had a great experience today at this café. From the moment we walked in, every staff member greeted us with warm smiles and made sure we were comfortably seated. Our order was taken promptly... See more

Company replied

Rated 5 out of 5 stars

Everything was 100%, the delivery lads - Sean and Elvis could not have been more friendly and helpful, arrived on exact time and day as notified, brought the furniture it, unpacked and assembled... See more

Company replied

Rated 5 out of 5 stars

Fantastic staff in store, Denise and Ciara were both fantastic to deal with. Great Communication and so helpful. The delivery men were brilliant, they helped me unbox the order and took the cardboard... See more

Company replied


Company details

  1. Garden Center
  2. also in
  3. Cafe
  4. Furniture Store
  5. Pet Store

Written by the company

Today, visiting Orchard means a great day out. This shopping heaven for homes and gardens! Packed to the rafters with the finest furniture and top quality accessories from all over the world, as well as a truly stunning selection of plants.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

177 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(177)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend this company for price quality and professionalism. Will buy again when budget allows.

Visited on the bank holiday Monday and had excellent interaction with the sales guy Pieter. Purchased garden furniture which was delivered the following Thursday. There was a small issue with the table being the wrong colour, these things happen however it’s how a company deals with the issues is a measure of their performance. They came back that very afternoon with the correct colour and assembled it, taking all the packaging away with them when finished. Thank you Sean and Elvis. I highly recommend this company for price quality and professionalism.

9 April 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for your detailed and thoughtful review. We are delighted to hear that Pieter provided such a positive experience in-store and that you were happy with your garden furniture purchase.

We are very sorry for the initial mix up with the table colour, but it is great to hear the team were able to resolve this quickly for you and get everything corrected and fully assembled on the same day. We will be sure to pass your kind words on to Sean and Elvis as well as Pieter, they will really appreciate it.

We truly value your recommendation and your recognition of our team’s professionalism. Thank you again for your support, and we hope you enjoy your new furniture.

Rated 5 out of 5 stars

Sean and Elvis were excellent,quick…

Sean and Elvis were excellent,quick friendly and clean ,communicated exceptionally well prior to delivery,recommend these lads 100percent

2 April 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for your lovely review. We are delighted to hear that Sean and Elvis provided such excellent service and that everything went smoothly from start to finish.

It is great to know their communication, efficiency and care made a positive impression. We will be sure to pass your kind words on to them, they will really appreciate it.

Thank you for your recommendation and your support.

Rated 5 out of 5 stars

Very happy with delivery & assembly service

Delivery was made on time; the guys were professional, helpful & cheerful. Very happy with the delivery and assembly service. Thanks!

1 April 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for your lovely review. We are delighted to hear that your delivery and assembly experience went so smoothly and that the team were professional, helpful and cheerful throughout.

We really appreciate your kind words and your support. It means a lot to the team to know their service is being recognised.

Rated 5 out of 5 stars

Really happy

Order on Saturday, delivery on Tuesday morning. Staff in garden center really patient and helpful. Prices are not the lowest but still only ca. 60% of prices of neighbouring The Plant Collector.
Also delivery guys super nice and helpful

28 March 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for taking the time to share your feedback. We are delighted to hear that you found our garden centre team patient and helpful, and that the delivery was quick and well handled.

It is also great to know the delivery team were super nice and helpful on the day, we will be sure to pass your kind words on to them.

We really appreciate your comments and your support, and hope to see you again soon.

Rated 5 out of 5 stars

Excellent service

Excellent service, very friendly staff. Would highly recommend. Cause it’s trusted

10 March 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for your lovely review. We are delighted to hear you received excellent service and found our team so friendly.

We really appreciate your recommendation and your trust in us, it means a great deal.

Rated 5 out of 5 stars

Thanks for the great support from the…

Thanks for the great support from the day i purchased until installation has been completed

23 March 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for your kind review. We are delighted to hear that you were happy with the support you received from purchase right through to installation.

It is great to know everything went smoothly for you, and we really appreciate your feedback.

Rated 5 out of 5 stars

Happy Customer

Very pleasant dealing with the lads who put the products exactly where I asked and explained its assembly with ease. The purchase of the products was also a pleasure

11 March 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for your kind review. We are delighted to hear that our team made the experience so easy and enjoyable for you, from purchase through to delivery and assembly.

We will be sure to pass your lovely feedback on to the team. It means a lot to us.

We hope to welcome you back to The Orchard again soon 😊

Rated 5 out of 5 stars

Sean & Elvis delivered our trees this…

Sean & Elvis delivered our trees this week. Efficient, fast, professional & friendly service. Lads had the trees unloaded only thing for me to do was sign for them. Great service from both. Thanks guys

4 March 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Great to hear - we'll be sure to share your feedback with the team. Thanks for leaving your review!

Rated 5 out of 5 stars

Furniture Delivery

We received a tracking link which kept us informed and narrowed down the delivery time slot. The men arrived within minutes of the expected time, were very good humoured and helpful and installed our new piece of furniture quickly.

4 March 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Great to hear - thanks for taking the time to leave us your review!

Rated 4 out of 5 stars

Sean and Elvis were very pleasant and…

Sean and Elvis were very pleasant and their delivery and assembly service was excellent I would definitely recommend ordering furniture from here.

4 February 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you for your feedback - we'll make sure to share it with the team!

Rated 3 out of 5 stars

Chilly in cold weather

Temperature outside about 6 degrees. Really cold in restaurant. Unpleasantly so. Everyone wearing coats.

3 February 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you for taking the time to leave a review, Michael. We are really sorry to hear that the restaurant felt uncomfortably cold during your visit. That is certainly not the experience we want for our guests. We will raise this with the team and check our heating controls, particularly during colder weather, to make sure the space is comfortable. We appreciate you flagging it and hope we will have the chance to welcome you back for a much more enjoyable visit.

Rated 5 out of 5 stars

amazing and understanding staff

I had a great experience today at this café.

From the moment we walked in, every staff member greeted us with warm smiles and made sure we were comfortably seated. Our order was taken promptly, and the food arrived very quickly.

There was a dietary issue with the bread, and without making it awkward or over-explaining, the staff handled it perfectly. They immediately replaced the entire dish with a new one, no hesitation at all. That level of understanding and respect really stood out.

The service was genuinely thoughtful and made us feel well taken care of. A very pleasant experience overall, and I’ll definitely be coming back and making sure ill bring everyone I know here!!

21 January 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for taking the time to leave such a kind and thoughtful review.

We are delighted to hear that you had such a positive experience with us, from the warm welcome to the attentive service and quick turnaround on your order. Handling dietary needs with care and respect is very important to us, so it is lovely to know that this stood out during your visit.

Your comments about the team and the overall experience mean a great deal, and we will be sure to share your feedback with them. We really appreciate the recommendation and look forward to welcoming you back again soon, along with everyone you bring with you!

Rated 5 out of 5 stars

Sean and Elvis were brilliant

Sean and Elvis were brilliant. Excellent service would definitely recommend ordering furniture from here.

17 December 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for your lovely review. We’re delighted to hear that Sean and Elvis took great care of you and made the experience such a positive one. We really appreciate the recommendation and hope you enjoy your new furniture.

Rated 5 out of 5 stars

Excellent service

Excellent service, very friendly staff. Would highly recommend.

10 December 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for your wonderful 5-star review. We’re delighted to hear you received excellent service and found our staff so friendly. Your recommendation means a lot to us. We look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Two most friendlies lads arrived and…

Two most friendlies lads arrived and delivered and assembled furniture.
Professional and most pleasant, did a great job, clean, they picked up all of the package.
Great service

10 December 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you for the fantastic 5-star review. We’re delighted to hear that our delivery team made such a positive impression - friendly, professional, and thorough from start to finish. We’ll be sure to pass on your kind words to the lads. Enjoy your new furniture, and thanks again for choosing The Orchard.

Rated 5 out of 5 stars

Had our new sofa delivered today ahead…

Had our new sofa delivered today ahead of schedule, Sean and Paul were a pleasure to deal with, very professional. Made sure the sofa was assembled and positioned it exactly as asked and took all the packaging away too. Very happy with the service from start to finish.

2 December 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for the 5-star review! We’re delighted to hear your new sofa arrived ahead of schedule and that Sean and Paul made the delivery experience such a positive one. It’s great to know everything was assembled, positioned just the way you wanted, and that the clean-up was taken care of too.

We truly appreciate your kind words and are thrilled you’re happy with the service from start to finish. Enjoy your new sofa!

Rated 4 out of 5 stars

I was on my.own but felt welcome

my visit to your centre was delightful. I browsed and saw some lovely things. the festive ranges were many, and diverse.
finished off with a splendid lunch in the cafe. service and food were excellent. staff were helpful and efficient.
good effort one and all.

29 November 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for your 5-star review. We’re delighted to hear you felt welcome and enjoyed browsing our festive ranges. It’s great to know your lunch in the café was a highlight and that our team made your visit so enjoyable. We really appreciate your kind words and look forward to welcoming you back again soon.

Rated 5 out of 5 stars

A Truly Unique Shopping Experience

If you’re looking for a store that redefines what shopping should feel like, this is it. There is simply nowhere else to compare it to. From the moment you step inside, you’re greeted by an atmosphere that is both luxurious and inviting. The quality of the items, whether it’s stunning furniture pieces or exquisite home décor, is nothing short of divine.
The layout is a masterclass in design. Every corner feels thoughtfully curated, making it an absolute pleasure to wander through. The visual merchandising team deserves full credit, they have truly nailed the art of presentation!!

And then there’s the Christmas shop. Every year, it exceeds expectations in the most magical way. Its not just a seasonal section; its an experience that fills you with wonder and joy! Walking through it feels like stepping into a festive dream.

The staff complete the experience. They are incredibly helpful, knowledgeable, and genuinely pleasant to deal with. Their warmth and professionalism make every visit even more enjoyable.

This store isn’t just a place to shop, its a destination. If you appreciate quality, beauty, and exceptional service, you’ll simply fall in love with it and return time and again!

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Delivery guys were really lovely

Delivery guys were really lovely, very helpful…..5 stars

18 November 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for the 5 star review. We’re delighted to hear our delivery team made such a great impression. Your feedback means a lot, and we hope you enjoy your purchase from the Orchard.

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