Great product, super soft and cuddly and delivery within days - very impressed. I am a bit sad that the designs have changed a lot with so many branded patterns instead of the cute animal designs whi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Products great, really pleased when eventually received after 2 weeks. Took 3 emails (all replied to quickly but first two I felt told don’t worry wait another few days) The 3rd email after 12 days... See more
Company replied
The cooling PJs are lovely. Unfortunately I was not sent the correct order, initially I was sent a random nightdress instead of the pyjamas trousers. Customer Service were very prompt to reply whe... See more
Company replied
I left oodie a positive review many years ago but I’m now really disappointed by the decline in quality! I received an oodie dressing gown for Xmas, which are pretty expensive, and within 2 weeks the... See more
Company replied
Company details
- Clothing Store
- Children's Clothing Store
- Men's Clothing Store
- Plus Size Clothing Store
- Women's Clothing Store
- Youth Clothing Store
Written by the company
It is the warmest, most scrumptious and utterly buttery piece of clothing you will ever own. We use ultra soft flannel fleece paired with warm sherpa fleece so you don't have to worry about the cold. Some think it's a blanket. Some think it's a hoodie. Either way we know you're going to be cosiest in The Oodie.
Contact info
Australia
- help@theoodie.com
- theoodie.com
3.6
Average
37K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Comfortable T-shirts
Nice comfortable tshirts (officially a sleep top, but I’m happy to wear it as an everyday tshirt). Pockets are a nice bonus too!
25 February 2026
Unprompted review
Reply from The Oodie
Hi Kerry,
Thank you so much for your lovely review! We’re thrilled to hear you’re enjoying the comfort of theSleep Tees - whether as sleepwear or everyday wear! The pockets are definitely a little bonus we’re glad you’re loving too. We really appreciate you taking the time to share your experience. Enjoy wearing them! 💛
Take care,
Steph x
A fantastic service from start to…
A fantastic service from start to finish.
I love these coats, its my second one, I would highly recommend for comfort.
I love the slippers too, fantastic fit, after years of trying other brands, which are too big ir uncomfortable. I would highly recommend the slippers.
15 February 2026
Unprompted review
Reply from The Oodie
Hi Gillian,
Thank you so much for your wonderful feedback! We’re delighted to hear you’ve had a fantastic experience from start to finish and that you’re loving your second coat just as much as the first. Comfort is exactly what we aim for, so it’s amazing to know they’re hitting the mark for you! We’re also thrilled the slippers have been such a great fit - especially after trying so many other brands. Thank you again for your support and for taking the time to share your experience! 💛
Take care,
Steph x
Would definitely recommend
Tip Top as usual. My Oodie is so lovely, the soft squishiness wraps me in gentle warmth. Thank you sooooooo much.
19 February 2026
Unprompted review
Reply from The Oodie
Hi Val,
Thank you so much for your lovely review! We’re thrilled to hear your Oodie is giving you all the soft, squishy comfort you were hoping for. We really appreciate your recommendation and your kindness. 💕
Take care,
Steph x
Poor quality second time around
Bought one Oodie, which was such great quality I bought another. Quality not as good on this one. Saw a post on Facebook and responded that I too thought the quality of some items left a lot to be desired. I received a response to that message from someone purporting to represent Oodie asking me to contact Oodie, which I did and I’ve still NOT received a response to that message. I wouldn’t buy another if this is how they treat customers, as these items are not “cheap”!
***** UPDATE *****
The Oodie have responded to this post that they’ve sent me two emails: one of which “bounced back”; and the other which was successfully delivered. Well, I’ve no idea to whom this message has been sent as I’ve checked spam, bin and anywhere else and I can confirm I’ve NOT received any message from The Oodie! In my opinion they’re trying to make me look bad for their failures.
15 February 2026
Unprompted review
Reply from The Oodie
Hi Julie,
Thank you for sharing your feedback, and I’m really sorry to hear about your recent experience - especially after previously loving your first Oodie. That’s absolutely not the level of quality or service we want for our customers. Regarding your message to our support team, we completely understand why it felt like you weren’t being responded to, so I’d like to clarify what happened behind the scenes. We replied to your email last Thursday, but unfortunately the email bounced back with the following error:
“We couldn't deliver your email. Error: recipient's mailbox rejected your email. This could be due to filtering or security rules.”
We reached out again on Sunday, and this time the email appeared to be delivered successfully. It’s very likely that it has been filtered into your junk or spam folder, so we kindly ask you to check there when you have a moment. We absolutely want to help resolve the quality issue with your item, and our team is ready to assist as soon as you’re able to see our message or reply. Thank you for letting us know - and for giving us the chance to make this right.
Take care,
Steph x
Delivery was quick
Delivery was quick. Unfortunately the night gown has pilled after the first wear. Very disappointing given the cost
24 February 2026
Unprompted review
Reply from The Oodie
Hi Leah,
Thank you for your review, and I’m really sorry to hear that your dressing gown has pilled after just one wear. That’s certainly not the experience we want for you, especially given the quality and comfort we aim to provide. Pilling shouldn’t occur this quickly, so we’d love the opportunity to look into this for you and make it right. Please reach out to me directly at steph@theoodie.com with your order details and a quick photo of the issue - I'd more than happy to help resolve this as quickly as possible. We truly appreciate you letting us know and giving us the chance to improve your experience.
Take care,
Steph x
Poor quality and poor service!
I have again had another quality issue with this company’s products. After just two washes at the suggested settings the very expensive pyjamas I purchased are completely discoloured.
When I emailed them there was no apology just told to log onto their return portal.
It took 4 months to get my refund process last time so god knows what it will be this time.
This company sells low quality products and then spends months not giving you your money.
Avoid, avoid, avoid!!
8 March 2026
Unprompted review
Reply from The Oodie
Hi Elizabeth,
Thank you for taking the time to share your feedback - we’re genuinely sorry to hear about your experience. This certainly isn’t the level of quality or service we aim to provide, and we understand how frustrating this must be, especially after a previous issue. We’d really like the opportunity to make this right. While our returns portal is the fastest way to get an exchange or refund started, our team should still have shown more care and understanding in their response, and we apologise that this wasn’t your experience. Regarding the discolouration, our products should absolutely withstand washing as recommended, so we’d like to investigate this further. If you’re open to it, please reach out to me directly at steph@theoodie.com with your order details so I can review the situation urgently and ensure a much smoother and quicker resolution this time. We appreciate your feedback.
Take care,
Steph x
Excellent customer service
I made an order and Royal Mail lost my parcel. I should have put lost in inverted commas because we all know what it means. However customer service at Ooddie have been excellent and I now have a new order winging its way to me. I have kept up to date as soon as I reached out to customer service. It’s Royal Mail that needs a kick up the bum.
2 March 2026
Unprompted review
Reply from The Oodie
Hi Amy,
Thank you so much for your kind words! We’re really sorry that Royal Mail let you down this time - we know how frustrating that can be. We’re very glad our customer service team could step in quickly and get a replacement on its way to you. We truly appreciate your patience and understanding throughout the process, and we’re thrilled to hear you felt supported and kept up to date. 💛
Take care,
Steph x
Raynauds and always cold
I suffer from Raynaud’s and am constantly cold and needing a bath to warm back up - fell in LOVE with my lounge set. Never managed to get warm and stay warm till now. I am living in my cozy set - so much so that I was treated to another set for valentines 💝
3 March 2026
Unprompted review
Reply from The Oodie
Hi there,
Thank you so much for sharing this! We’re thrilled to hear that your lounge set has been helping you stay warm and cosy - especially with the challenges of Raynaud’s. Knowing it’s made such a difference for you absolutely makes our day! And how sweet that you were gifted another set for Valentine’s Day! We hope your new set brings you just as much comfort. Thank you for being part of our Oodie community! 🫶
Take care,
Steph x
Super Customer Care & Support
I messaged with a delivery issue I was having and received a super quick response from one of The Oodie online Customer Service Advisors. She was very helpful, supportive and kind. She was very apologetic and worked quickly to resolve the issue. It was so refreshing to receive such great Customer Service, which sadly can often be lacking in this day and age. I would definitely shop with The Oodie again!
1 March 2026
Unprompted review
Reply from The Oodie
Hi Emma,
Thank you so much for your wonderful feedback! We’re thrilled to hear that our team was able to assist you quickly and kindly - that’s exactly the level of care we aim to deliver for every customer. It means a lot to us that you took the time to share your experience, and we’re so glad we could help resolve your delivery issue smoothly. Your kind words truly brighten our day, and we’re delighted to hear you’d shop with us again! 💛
Take care,
Steph x
DELIVERY DELAYS BEYOND REASON
DELIVERY DELAYS BEYOND REASON - SITTING AT A SITE FOR OVER 8 DAYS
27 February 2026
Unprompted review
Reply from The Oodie
Hi Melissa,
I’m really sorry to hear about the delay you’ve experienced - that’s definitely not the level of service we aim to provide. I’d like to look into this right away and find out what’s caused your order to sit at a site for over 8 days. When you can, please contact me directly at steph@theoodie.com with your order details so I can investigate this further and work on resolving it as quickly as possible. Thank you for bringing this to our attention, and again, I apologise for the inconvenience caused.
Take care,
Steph x
Excellent customer service
Excellent customer service, very responsive and friendly when I had questions regarding sizing and returns, the whole process was smooth and easy.
Regarding sizing of the lounge wear I’m an Australian size 8-10 top and size 10 bottom, height 160 cm - the S/M for top and bottom are perfect fits.
Regarding quality I love my onesie of many years and take good care of it, keeps me warm enough to not need heating in the midst of winter. Looking forward to seeing if loungewear also stands the test of time.
Would love to see Oodie do dog onesies for big dogs!
25 February 2026
Unprompted review
Reply from The Oodie
Hi Nina,
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with our customer service team - we always aim to make sizing, returns, and the overall process as smooth and friendly as possible. We’re glad the S/M loungewear fit perfectly for you, and we really appreciate you sharing your sizing details to help future customers. It’s also lovely to hear how well your Oodie has served you over the years - we hope your new loungewear becomes just as much of a winter favourite! And thank you for the suggestion about dog onesies for big pups - we absolutely love this idea. We’re always exploring new ways to expand our range, so feedback like yours is incredibly valuable. Thanks again for your support - we’re so happy to have you as part of the Oodie community! 💛
Take care,
Steph x
I love it and it arrived punctually
I love it, it arrived punctually and was very good value with the discount given. I love the design,it fits me beautifully and keeps me as warm as toast. I'd highly recommend them
30 January 2026
Unprompted review
Reply from The Oodie
Hi Claire,
Thank you so much for your lovely feedback! We’re thrilled to hear your Oodie item arrived on time and that you were able to grab it at great value with the discount. It’s wonderful to know you love the design and that the fit and warmth are perfect for you - “warm as toast” is exactly what we aim for! 🍞 We really appreciate the recommendation. 💕
Take care,
Steph x
I ordered the s/m and the arms are so…
I ordered the s/m and the arms are so short I had to exchange and get the L/XL and the arms are still quite small for the sizing , I'm a XS/S USUALLY!
The fabric is lovely and thick if you're thinking of buying size up 10000%
13 February 2026
Unprompted review
Reply from The Oodie
Hi Key,
Thanks so much for your feedback. We're sorry to hear the sleeve length hasn’t been quite right for you, even after exchanging sizes. We know how important it is for your item to feel cosy and comfortable in every way, and this definitely isn’t the experience we want for you. We’re glad to hear you’re loving the thick, comfy fabric, though - and your sizing tip will be super helpful for other customers. Thanks again for sharing your experience.
Take care,
Steph x
Very poor quality garment
Very poor quality garment. Arrived with a hole in it. Sizing was off! Had to buy my small lurcher an xxl and it didn’t fit! The dog in the picture advertised is much larger. So at £35 the item is overpriced.
I am returning the garment
17 February 2026
Unprompted review
Reply from The Oodie
Hi Vicky,
We’re really sorry to hear that your order arrived in this condition - that’s absolutely not the quality we aim to deliver, and we understand how disappointing this must have been. Thank you for letting us know about the hole and the sizing issues with the Dog Oodie. The fit should match what’s shown in our product images, and we’ll be passing this feedback straight to our product team to review. We can confirm that you’re welcome to return the item, and our team will make sure your refund is processed as soon as it arrives back with us. If you need any help with the return, just reach out - we’re here to make things right. Thanks again for bringing this to our attention.
Take care,
Steph x
I have ordered from Oodie at least 6…
I have ordered from Oodie at least 6 times and have always been very happy. The prompt delivery and the excellent quality never disappoint.
19 February 2026
Unprompted review
Reply from The Oodie
Hi Keith,
Thank you so much for your lovely review! We’re thrilled to hear you’ve shopped with us multiple times and that our fast delivery and quality have consistently impressed you. Your support truly means the world to us - we’re so glad we can keep delivering cosy goodness you can rely on. ✨
Take care,
Steph x
Order never came
I ordered a oddie at the start of the month and it still hasnt been delivered. This is after i have messaged about seeing whats happening and instead of finding my order or shipping a new one they send me a link saying i should have paid for package protection to prevent it getting lost. Honestly disapppinted in thr servoce.
3 February 2026
Unprompted review
Reply from The Oodie
Hi Tom,
We’re really sorry to hear about your experience - this definitely isn’t the service we want for our customers. Thank you for reaching out and giving us the chance to look into this properly. Your order should have arrived by now, and we understand how frustrating it must be to feel like you weren’t getting the support you needed. We’ve now organised a replacement order to be sent out to you as soon as possible. You’ll receive tracking details as soon as it ships. If you need anything else or have any further questions, please reach out - we’re here to help and want to make sure you receive your Oodie without any more hassle.
Take care,
Steph x
I have 5
I have 5, and I feel glamorous in them and have to turn the heating down.
23 February 2026
Unprompted review
Reply from The Oodie
Hi there,
Thank you for your review. We absolutely love hearing this! Five Oodies is an iconic collection - and we’re thrilled they’re keeping you cosy and glamorous. 💛 Turning the heating down is a win-win too! Thanks so much for sharing the Oodie love!
Take care,
Steph x
Ordered the Dobby Harry Blanket and it…
Ordered the Dobby Harry Blanket and it is of really good quality. The recipient was really happy and it made her birthday. The postage was really fast and communication has been really good.
2 February 2026
Unprompted review
Reply from The Oodie
Hi Verena,
Thank you so much for your lovely feedback! We’re thrilled to hear that the Dobby Harry blanket was a hit and made the recipient's birthday extra special. It’s great to know you were happy with the quality, the fast postage, and our communication. We really appreciate you taking the time to share your experience! 💛✨
Take care,
Steph x
Easy to order and so soft
Easy to order, delivery is within two to three days and arrives when it says it will. Bought weighted blankets on last order as my husband suffers from restless legs. We are both having so much better sleep now - cannot recommend them enough. He is up maybe once a night - instead on every hour. Have loved everything have bought from this company.
12 February 2026
Unprompted review
Reply from The Oodie
Hi Rosemary,
Thank you so much for your lovely review! We're thrilled to hear how easy your ordering and delivery experience has been - and even happier to know that the weighted blankets are making such a positive difference for your husband’s restless legs and for both of your sleep quality. Hearing that he's now waking only once a night instead of every hour is incredible, and we’re so glad our products are helping bring more rest and comfort into your home. We truly appreciate your kind words and your continued support. It means the world to us that you’ve loved everything you’ve ordered. ✨
Take care,
Steph x
Matching Oodies for the win
What started off as an appreciation for the original Oodie has accumulated in an absolute Oodie obsession. It’s now the only night wear I own; from sleep tees to warming PJs to XL sleep tees to cooling PJ wear. I refuse to wear anything else and literally dream of the time when I’m wearing my PJs and Oodie. Me and my husband have matching PJs and sleep tees and I would not have it any other way.
18 February 2026
Unprompted review
Reply from The Oodie
Hi Katie,
Thank you so much for sharing this wonderful review! We absolutely love hearing how your original Oodie sparked a full‑blown (and completely understandable!) Oodie obsession. From sleep tees to warming and cooling PJs, it sounds like you’ve created the ultimate comfort wardrobe! And matching sleepwear with your husband? That’s iconic. We’re thrilled to be part of your cosy routine and can’t wait to keep you both wrapped in comfort for years to come!
Take care,
Steph x
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