Great product, super soft and cuddly and delivery within days - very impressed. I am a bit sad that the designs have changed a lot with so many branded patterns instead of the cute animal designs whi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Products great, really pleased when eventually received after 2 weeks. Took 3 emails (all replied to quickly but first two I felt told don’t worry wait another few days) The 3rd email after 12 days... See more
Company replied
The cooling PJs are lovely. Unfortunately I was not sent the correct order, initially I was sent a random nightdress instead of the pyjamas trousers. Customer Service were very prompt to reply whe... See more
Company replied
I left oodie a positive review many years ago but I’m now really disappointed by the decline in quality! I received an oodie dressing gown for Xmas, which are pretty expensive, and within 2 weeks the... See more
Company replied
Company details
- Clothing Store
- Children's Clothing Store
- Men's Clothing Store
- Plus Size Clothing Store
- Women's Clothing Store
- Youth Clothing Store
Written by the company
It is the warmest, most scrumptious and utterly buttery piece of clothing you will ever own. We use ultra soft flannel fleece paired with warm sherpa fleece so you don't have to worry about the cold. Some think it's a blanket. Some think it's a hoodie. Either way we know you're going to be cosiest in The Oodie.
Contact info
Australia
- help@theoodie.com
- theoodie.com
3.6
Average
37K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Item never arrived despite order confirmation
Item never arrived despite the order being confirmed. Had to chase it up for over a week before being told that the item had oversold and they couldn't fulfill the order. They had dropped the price after we had ordered so were still selling it after running out of stock. Customer service and the order information on the site is terrible, as it still shows that the order is confirmed and no mention that there is an issue with it. I had to make contact multiple times before I found out what was going on and could request a refund. Quality of other products in the same order was good but I won't order from them again after this experience.
UPDATE: I did find the emails mentioned in their reply in my junk folder, the marketing emails kept coming through so I did not think to check if messages to me were going to spam. I also didn't use my name on this review but they shared it, which kind of defeats the purpose of the option to not use your name!
25 March 2026
Unprompted review
Reply from The Oodie
Hi Sarah,
We’re truly sorry for the frustration and inconvenience you experienced - this is absolutely not the level of service we aim to provide, and we understand how disappointing this situation has been. To clarify what happened: we actually reached out to you on March 16th, just three days after your order was placed, to let you know that the item had unfortunately oversold and to offer several options to resolve the issue. When we didn’t receive a reply, we followed up again on March 19th, still before we had heard from you. When you later contacted us, we provided a screenshot dated with the original message to show that our communication had indeed been sent. Because we did not receive any bounce-back errors, the most likely explanation is that the emails were filtered into a spam or junk folder, which we understand can be extremely frustrating. As for the temporary price drop - this occurred before we discovered the oversell. The system continued to display and discount the item until our inventory checks caught the discrepancy. Once identified, the product was removed from sale. While we work hard to minimise oversells, they can still happen during periods of high demand.
We completely understand your disappointment, especially since your order page continued to show as confirmed when the item could no longer be fulfilled. We also appreciate you highlighting that the other items in your order arrived in good condition, though we’re truly sorry that this issue overshadowed your experience with us. Thank you for taking the time to share your feedback.
Take care,
Steph x
Small print*
I bet Oodie's are nice and all but missed cutomer opportunity here just because of a stupid small print* on first time order.. Follow through with what u advertise or just say it as it is and I bet ur sales will double. Very scammy to lead a customer into believing one thing and then U-turn after he/she signes up, puts up all the details and chooses an item. Waste of time and opportunity
25 March 2026
Unprompted review
Reply from The Oodie
Hi Slava,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience - this is never how we want our customers to feel. We understand how frustrating it can be when something in the process doesn’t match your expectations. While I can’t see the specific details of what happened on your order, we never want any part of our promotions or sign‑up offers to feel unclear or misleading. Your comments about the “small print” are taken seriously, and we’ll be reviewing this internally to ensure everything is as transparent as possible. If you’re open to it, I'd really appreciate the chance to take another look and help make things right. Please reach out to me at help@theoodie.com (and ask for Steph) with your order details, and I'll do my best to sort this out for you. Thank you again for your feedback.
Take care,
Steph x
This is a great company to purchase from
This is a great company to purchase from. Goods arrived on time and great quality.
I ordered the wrong size and tried to return using online service. When this did not work I e mailed the company. Within 5 mins I received a reply with a returns label.
I took the parcel to the post office, sent Oodie a picture of post office receipt and within a short period a larger size was on its way to me.
My son loves his Oodie. It's warm, soft and comfortable.
6 March 2026
Unprompted review
Reply from The Oodie
Hi there,
Thank you so much for your wonderful review! We’re thrilled to hear that your order arrived on time and that you’re happy with the quality of your Oodie. We’re especially glad our team could step in quickly to help with the size exchange. Making returns and swaps as smooth as possible is really important to us, so it’s great to know the process worked well for you. And we love hearing that your son is enjoying his Oodie! Thanks again for taking the time to share your experience - we truly appreciate it! 💛
Take care,
Steph x
best experience!!!!
WOW!! (coming from an australian customer) ordered my first proper authentic oodie after years of cheap replicas. i ordered on the friday and it was at my doorstep tuesday afternoon. it was like christmas. wrapped perfectly and the best materials. so soft and fluffy and comforting. i put it straight on. best purchase ever with exceptional delivery and pristine quality. will 100% order from there again
24 March 2026
Unprompted review
Reply from The Oodie
Hi Jade,
Thank you SO much for this incredible review! 🌟 We’re absolutely thrilled to hear that your first Oodie experience was such a special one - from the fast delivery to the packaging to that first cosy moment putting it on. Knowing it felt like Christmas made us smile! We put a lot of care into quality and comfort, so it means the world to hear that you loved the materials and craftsmanship. And we’re even happier to know we’ll be seeing you again for future orders! Thank you again for sharing such a wonderful review. 💛
Take care,
Steph x
Disappointed
I never received my order.
Its a shame. I have since bought elsewhere.
20 February 2026
Unprompted review
Reply from The Oodie
Hi Denise,
Thank you for your feedback. We’re sorry to hear you’re still feeling disappointed, and we understand how frustrating it is when an order doesn’t arrive. However, we do want to clarify that this issue was fully resolved several weeks ago. As addressed both in our previous review response and via email, we offered you either a free replacement for your lost order or a full refund. You chose the full refund, and this was processed in full on the 3rd of March as requested. We take lost parcels seriously and acted promptly at the time to ensure you weren’t left out of pocket. If you have any further concerns, you’re always welcome to reach out to us directly, and we’ll be happy to assist. Thank you again for taking the time to leave your review.
Take care,
Steph x
Swift and Attentive Service
When one of my packages got delivered to an address over 30 km away, they were incredibly quick to put an inquiry with the Australian Post to make sure they fixed their mistake. They also offered me a refund or a reshipment so I didn't have to wait till Aus Post went through their process. I felt listened to and understood during the whole process and they were very kind!
16 March 2026
Unprompted review
Reply from The Oodie
Hi Xavier,
Thank you so much for taking the time to share your experience! We’re really glad to hear that you felt supported throughout the process. While delivery issues are always frustrating, we’re happy we could step in quickly, lodge the enquiry with Australia Post, and offer a refund or replacement so you weren’t left waiting. Your kind words truly mean a lot to our team. ✨
Take care,
Steph x
Love these
This is my 3rd order. My husband and I love the nightshirts I’ve got two. One for winter the other is cooler. I also have a oddie. I love it. I wouldn’t go to the shops in it but if I didn’t need to leave the house I would wear it all day. Of I night I take my oddie off and make a bed with it for my cat to sleep in
22 March 2026
Unprompted review
Reply from The Oodie
Hi Vanessa,
Thank you so much for your lovely review! We’re delighted to hear this is your third order and that you and your husband are enjoying your Sleep Tees. We’re also so happy that you love your Oodie! It really is the ultimate stay‑at‑home comfort piece, and we completely understand wanting to wear it all day. And making a little Oodie bed for your cat at night? That’s absolutely adorable - we love that! 🐾💕Thanks again for your continued support.
Take care,
Steph x
I've bought 3 oodies for myself and…
I've bought 3 oodies for myself and family members and each time they've been great! They're so soft and comfy it's like wrapping yourself in your favorite blanket. Canada Post is kind of iffy on time and updating the status of the shipment but that's the only issue I've had. Quick and helpful responses from customer service as well.
13 March 2026
Unprompted review
Reply from The Oodie
Hi Nicole,
Thank you so much for your fantastic review! We’re thrilled to hear that you and your family are loving your Oodies - wrapping up in one really does feel like being hugged by your favourite blanket. 💛 We appreciate your patience with Canada Post as well. Shipping delays and tracking issues can definitely be frustrating, but we’re glad to hear our customer service team was able to support you quickly and helpfully along the way. Thanks again for being such a wonderful repeat customer.
Take care,
Steph x
Clowie from customer service was great
Clowie from customer service was great
22 March 2026
Unprompted review
Reply from The Oodie
Hi Melanie,
Thank you so much for your review! We’re so glad to hear that Clowie was able to help you - we’ll be sure to pass your kind words along. 💛
Take care,
Steph x
Pokemon Original The Oodie for the win 😊💜
I was lucky to win a Pokemon Oodie and I chose the original pokamon Oodie.
It feels so soft and cuddly.
I have a wanted Oodie for ages and they are so worth it.
Also it came super quick and such great customer service as well.
Very Happy 😊
Thank you so much 😊
21 March 2026
Unprompted review
Reply from The Oodie
Hi Ellen,
Thank you so much for your wonderful review! 💜😊 We’re thrilled to hear you’re loving your Pokémon Oodie - it truly is such a soft, cuddly classic and we’re so glad it’s everything you hoped for (especially after wanting one for so long!). It’s also amazing to hear that delivery was super quick and that our team could make the experience even better for you. Your support means the world to us!
Take care,
Steph x
Oodie asked me to write a review
Oodie asked me to write a review. I’m
sure as always it’s a great high quality product but wouldn’t know as they sent it with couriers please so it’s still in a depot 2 weeks after the expected delivery date. In summary Oodie - great, couriers please - the absolute worst
19 March 2026
Unprompted review
Reply from The Oodie
Hi Victor,
Thank you so much for taking the time to leave a review. We’re really glad to hear you’ve had great experiences with Oodie products in the past, but we’re truly sorry that your current order has been held up. That’s definitely not the experience we want for you. We understand how frustrating delivery delays can be, especially when it’s been sitting in a depot far longer than expected. We’d love the chance to look into this for you and help get things moving. Please reach out to our support team at help@theoodie.com with your order number, and we’ll follow up with CouriersPlease on your behalf to get this resolved as quickly as possible. Thanks again for your patience.
Take care,
Steph x
I love this company
I love this company! Have for years, still have an oodie going strong since 2021 with no damage no nothing, I had a little issue with my onesie, which with my crafting knowledge can be a simple thing that can happen so easily. I contacted, sent through my photos and an hour and a half later it was all sorted with a new product on the way, and I am allowed to keep my broken one, which never have I had this option before, I was prepared to send it back for my exchange. Amazing service, incredibly fast and helpful, thank you again team 🥹
19 March 2026
Unprompted review
Reply from The Oodie
Hi Arnica,
Thank you so much for your beautiful review! We’re thrilled to hear you’ve been loving your Oodies for years, and that your 2021 one is still going strong. That’s exactly what we love to hear! We’re also so glad our team could help you quickly with the issue with your Onesie. Thank you for sending through the photos so promptly - it’s wonderful to know the replacement was sorted within an hour and a half. Your kindness, understanding, and long‑time support mean the world to us. 💕😊
Take care,
Steph x
Item too small
Item too small. Has taken 3 e mails so far as the returns part of the portal did not work.
To say they were unhelpful would be correct.
Very disappointed with compdany
18 March 2026
Unprompted review
Reply from The Oodie
Hi Margaret,
Thank you for taking the time to share your feedback. We’re really sorry to hear about the trouble you experienced with our returns portal and the frustration this caused. We want to make this right for you. Our team will be sending through a return label as soon as possible, and we’ll also be honouring the exchange even though the swing tag is not attached - we’re making an exception here so we can get this sorted for you quickly. Thank you for your patience while we resolve this.
Take care,
Steph x
Great team!!
The incredible crew were indeed incredible! Lost Oodie replaced quickly and with such great communication. No words to express my gratitude for these lovely people! GO OODIE!!
17 March 2026
Unprompted review
Reply from The Oodie
Hi there,
Thank you so much for your wonderful review! We’re absolutely thrilled to hear that our team was able to help replace your lost Oodie quickly and keep you updated along the way. Your kind words truly mean the world to us - I’ll be sure to pass them on to the crew! We’re so glad we could make your experience a great one. 💛
Take care,
Steph x
Exceeded my Expectations
When my Oodie arrived, I was so excited and it exceeded my expectations. It was very heavy, thick and cozy. It is guaranteed to keep you warm and they come in so many amazing designs and colours.
9 January 2026
Unprompted review
Reply from The Oodie
Hi Laura,
Thank you so much for your wonderful review! We’re thrilled to hear that your Oodie not only met but exceeded your expectations. That excitement when it arrives is the best - and we’re so glad the heavy, thick, and super‑cosy feel was everything you hoped for. Your support means the world to us! ✨
Take care,
Steph x
I bought a nightgown and slippers as…
I bought a nightgown and slippers as I’m going in hospital soon and thought that the last purchase was good quality. This time I ordered the site was offering a free gift if you spend over £50. The free gift was added but for some reason the order was not processed correctly. The following day I did it again but this time it would not allow me to add the free gift. Customer service was appalling and did not even bother to help. So I did not end up receiving my free gift. The attitude is so wrong especially after you’ve made a purchase. I have deleted this company and will not be making another purchase.
11 March 2026
Unprompted review
Reply from The Oodie
Hi Sue,
Thank you for taking the time to share your experience, and I’m genuinely sorry for the frustration this has caused, especially while you’re preparing for a hospital stay. You deserve a smooth and supportive experience, and it’s clear we fell short this time. Your order should have processed correctly with the free‑gift promotion, and you also should have been able to add the gift when you attempted again the following day. I’m equally disappointed to hear that you didn’t receive helpful support when you reached out - that isn’t the standard of service we aim to provide. To make this right, I want to reassure you that I can manually add the free gift to your order for you. All I need is for you to reach out to me directly at help@theoodie.com (please ask for Steph in your email) with your order number, and I’ll organise it right away. We’d really appreciate the chance to turn this experience around for you, and I’m here to help as soon as you get in touch. Wishing you all the very best for your upcoming hospital stay.
Take care,
Steph x
I returned an Oodie the day I received it
I returned an Oodie the day I received it. It was clearly in a used condition:
-bobbling on sleeve (indication of used)
-fleeced layer signs of washing and looked old and smelt used
- the neck tag was worn out
-detached sales tag, twisted ribbon and poor packaging
I returned this with a note asking for delivery costs refunded as well. I am frustrated that an item like this can pass quality control. Now I have not been refunded my postage and Oodie policy of not refunded postage is overridden by the consumer act. As a consumer I am entitled to a full refund, including postage for faulty items.
I am just shocked how this could have been put back into stock for resale.
11 March 2026
Unprompted review
Reply from The Oodie
Hi Kyle,
Thank you for taking the time to share your feedback, and I’m truly sorry for the experience you had with your order. Receiving an item that appears used or not up to our quality standards is absolutely unacceptable, and I completely understand your frustration. I want to reassure you that we take situations like this very seriously. Your return was reviewed, and based on the condition you described, you were absolutely entitled to a full refund, including the shipping costs. The remaining portion of your refund - specifically the shipping charges - was processed on Friday. Depending on your bank, it may take a short time to appear on your statement, but it has been completed on our end. We’re also addressing how this item made it past our quality control checks so this doesn’t happen again. Your feedback is incredibly valuable in helping us improve.
Take care,
Steph x
I use oodie quite alot for family and…
I use oodie quite alot for family and friends, there great quality for the price you pay well worth every penny , Customer service is fantastic too
12 March 2026
Unprompted review
Reply from The Oodie
Hi Andrew,
Thank you so much for your lovely review! We’re truly grateful that you choose Oodie so often for your family and friends - that means a lot to us. We’re thrilled to hear you find the quality well worth the price, and it’s wonderful to know our customer service team has consistently given you a great experience. Thank you again for your continued support! 💛
Take care,
Steph x
Worth the wait!
Waited a few weeks for the bigger size of my chosen oodie to be back in stock.
Arrived with no issues less than a week after I'd placed the order.
It's absolutely beautiful, a very generous fit and cozy too!
Will definitely re order when I want to treat myself again
22 February 2026
Unprompted review
Reply from The Oodie
Hi Kayleigh,
Thank you so much for your lovely review! We’re really glad to hear the size you wanted came back in stock and that it arrived quickly once you placed your order. It’s wonderful to know your new Oodie was worth the wait - and that you’re enjoying the beautiful design, generous fit, and cosy feel! We truly appreciate you taking the time to share your experience. 💕
Take care,
Steph x
We love OODIE
We love OODIE. I wear my sweater everyday to walk my dog and get many compliments. We have all had an OODIE sweater for 4 years and they wash up and still look new. Just purchased the sleep shirt for my daughter for her birthday. I know she will love them. Customer service is excellent. I highly recommend this company for their quality, customer service and fast shipping. Plus it’s a Canadian company!
11 March 2026
Unprompted review
Reply from The Oodie
Hi Heather,
Thank you so much for your wonderful review! We’re thrilled to hear that you and your family have been loving your Oodies for so many years - and that they’re still looking great after four years. It’s amazing to know your dog-walking Oodie is getting compliments too! We’re sure your daughter will adore her new Sleep Tee as well. We also truly appreciate your kind words about our customer service and shipping. Feedback like yours means a lot to our team. 💛
Take care,
Steph x
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