My order arrived a little later than expected. An inquiry to check on the delay did not get a response. When the package arrived I found that two packets of dog biscuits were largely broken into small... See more
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Review summary
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I buy arden grange tin dog food on a regular order . Spending about £200 each month Quite a few tins arrive in a badly dented state in most monthly orders and some are actually burst open and the d... See more
The food arrived with dents in and just looking a bit battered. The order also arrived with missing items which were then sent however received a few days later.
Lots of choice. Easy ordering systems. Email updates.
Company details
Written by the company
One-Stop Shop for Natural Pet Products
Contact info
9 The Stirling centre , RG12 2PW, Bracknell , United Kingdom
- Hello@thenaturalpetstore.co.uk
- thenaturalpetstore.co.uk
3.1
Average
563 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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The Natural Pet Store delivers in every way!
It’s my first time buying, but I know I will become a regular customer.
The prices were competitive and my order was despatched and arrived quickly - and I was notified at every stage - what more could I ask for?
25 August 2023
Your website offered a 10% discount on…
Your website offered a 10% discount on our first.
However, although we ordered dog food in good faith, you have refused to honour this advertised discount.
Completely unsatisfactory. We will not be recommending you to other dog owners.
24 August 2023
Super fast delivery!
25 July 2023
I have been trying to contact the…
I have been trying to contact the company for days as my monthly dog food order has not arrived. DPD said it was coming but it hasn't and now it seemed to have vanished, and I'm not getting any replies to my emails, and there is no telephone number to phone.
10 August 2023
Unprompted review
Fast delivery and a fair price 👌
23 July 2023
Fast and efficient delivery
25 July 2023
Haven’t received items.
25 July 2023
Great service.
25 July 2023
Great prices and quick, free delivery-what's not to like!
The best prices out there and very quick free, delivery of our two dogs' food and treats.
Excellent service all round. Very glad I found you!
25 July 2023
The pet accessories here are top-notch
The pet accessories here are top-notch, and their treats are simply fantastic! I love the quick delivery service that never disappoints.
19 July 2023
Unprompted review
Brilliant service
Brilliant service, good product range and fair pricing - will be shopping here again!
23 July 2023
Well Dpd delivered it when you said…
Well Dpd delivered it when you said they would but not having a puppy before we gave him just a little bit out of the packet and closed it and left it on the side. The next morning it really did smell I think it was off it gave the puppy diarrhoea. It’s not cheap so I was disappointed probably won’t buy any more——sorry
23 July 2023
Really reliable
Really reliable, and super fast. The food arrives right at your door and in recyclable packaging 🙂 the cheapest place for cold pressed food to.
23 July 2023
order dog food here
order dog food here, guaranteed that the dog will love the food and the price is right on the wallet
11 July 2023
Unprompted review
Great store
Great store. Ashley communicated at the speed of light and was really helpful. My order was sent promptly and received earlier than I expected.
Will definitely use the store again.
Thank you!
25 July 2023
Unprompted review
Never arrived
Order placed a week ago and has never showed up. I was advised it was being delivered today and again nothing. DPD do not have my parcel and as yet no response from the store who are usually pretty quick to reply.
I have asked for a full refund and will place my orders elsewhere
12 July 2023
Unprompted review
Easy site to order from
Easy site to order from. Fast delivery. Everything perfect. What more could I ask for.
25 June 2023
Quite good
Everything went fine, except that the package came one day later than the predicted date range. Not a big problem though.
24 June 2023
Refund not received
I purchased a 12 kg bag of Burns dry dog food today and was offered 10% off my first order and free delivery.I did not receive either and I immediately emailed to cancel and request a refund.I received an email from James to say I had been issued a refund.I have not received the refund and emailed James to ask him when I should expect to receive the refund,I have not had a reply.
F Rice
N-Ireland
Thankyou for your response.I will get in contact with you when I receive the refund.
F Rice
I received my refund today.Many thanks
F Rice
4 July 2023
Unprompted review
Reply from The Natural Pet Store
Thank you for your review.
You emailed yesterday and has a response yesterday. Your refund was actioned straight away. Refunds can take up to 3 days to appear back in your account. This is to do with the banking systems and not us as a retailer. We also advise on our website refunds can take 3 days to be processed.
I am sorry you felt you only received a 1 star service.
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