The Muzzle Shop Reviews 939

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the excellent fit and comfort for their dogs, which often surpasses previous muzzles from other brands. Many appreciate the lightweight design, allowing their pets to pant and take treats easily. The delivery service is frequently mentioned as fast and reliable, with many orders arriving quickly, even internationally. The staff receives high praise for their helpfulness, knowledge, and personalized guidance in selecting the correct muzzle size and type. Reviewers also appreciate the excellent customer service, noting prompt responses to inquiries and follow-up emails to ensure satisfaction with the product and fit. The variety of colors and options available is a bonus for many. However, some customers experienced issues with package delivery, with one person not receiving notification of arrival. Additionally, one reviewer mentioned that a lead they purchased was not comfortable to hold, though they valued its bright color for signaling their dog's reactivity.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the high quality, perfect fit,... See more

Quality

Clients share positive opinions on quality, consistently praising the products as well-made, high-quality,... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service. Customers frequently highlight the... See more

Service

Consumers consistently express high satisfaction with the service provided. Reviewers frequently highlight... See more

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness and knowledge of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The website provided me with exactly the information I needed to make the right decision on which style of muzzle to choose. The fit, comfort level for my dog and her easy acceptance has been... See more

Rated 5 out of 5 stars

This is our second purchase from The Muzzle Shop as our pup becomes a full-fledged dog and once again it’s been a positive experience. The muzzle itself is a wonderful fit and seems light-weight and c... See more

Rated 5 out of 5 stars

Muzzle has fitted our whippet well and does the job, does not look too threatening or scary, as I know people can be judgey about these things. Was also lovely to get email two weeks after purchase ch... See more

Rated 5 out of 5 stars

I'm surprised I didn't write a review at the time! I received excellent service, my dog is reactive to other dogs & when I rescued him he came with 2 muzzle's that were too small & he HATED them. Afte... See more

Company replied


Company details

  1. Pet Store

Information provided by various external sources

Small family business selling lightweight, bright and comfy dog muzzles for racing, canicross, bikejor etc. Designed for sighthounds the muzzles fit many breeds of dogs, and we are happy to help with the sizing. We support all dog rescues by supplying muzzles for free or at cost.


Contact info

5.0

Excellent

TrustScore 5 out of 5

939 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A brilliant service

Fiona was very knowledgeable and helped me buy a perfect muzzle for my dog , which has given me peace of mind . So good to have someone to talk through requirements and specialist sizing

9 July 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Natasha,

I am pleased we could help, and that the muzzle is a good fit.
Many thanks for taking the time to leave a review, it is much appreciated.

Fi

Rated 5 out of 5 stars

Excellent service

Excellent service when I phoned to ask for help. Muzzle was just what we needed! Love that they sent an email after purchase to check everything was okay after.

27 June 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Kim,

Perfect, I am pleased the muzzle was a good fit. :)
It's also good to hear that the follow up email was appreciated!

Fi

Rated 5 out of 5 stars

I’ll happily recommend The Muzzle Shop to other dog owners!

I called up and spoke to Fiona, who was super helpful in guiding me to the right size muzzle for my rescue dog. The muzzle arrived quickly, the price was very reasonable, and the quality is excellent. If I need any more muzzles in the future, I’ll definitely be back — and I’ll happily recommend The Muzzle Shop to other dog owners!

30 June 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Perfect! We couldn't ask for better feedback thank you. :)

Fiona

Rated 5 out of 5 stars

Fast service, professional and excellent product

Fast service, excellent lightweight product which suits my dog perfectly. She is very comfortable with it .
Delighted,

4 July 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi,
That is really good to hear, the biggest worry is often the comfort of teh muzzle for the dog, but they are really light. Thank you for taking the time to leave a review.

Fiona

Rated 5 out of 5 stars

The muzzles are so much easier to put…

The muzzles are so much easier to put on and thanks to the leather and design, more comfortable on the hounds face.
10 of 10

7 July 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Stephen,
Well we can't do better than 10 out of 10, that's perfect thank you very much.

Fi

Rated 5 out of 5 stars

I went on to their website after a…

I went on to their website after a recommendation I found on Reddit, and this website was everything I was hoping it would be. They gave me very specific instructions as to how to fit a muzzle to my dog and what I should be looking for. After ordering, I got numerous emails from the seller explaining to me how the process from here was going to work and constantly asking if I needed any help. This is one of the best experiences I have ever had. The Muzzle Shop has definitely proven themselves to be knowledgeable on what they sell. Highly recommend.

10 June 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Hilary,
We are so grateful for your feedback, the website is really difficult to get right so people can understand a process that they have no knowledge of, and it seems for you that we have got it right! Many, many thanks for leaving such detailed and lovely feedback and I am pleased we could help.

Fiona

Rated 5 out of 5 stars

This muzzle is a game changer

I have a great experience with this shop, it’s a little confusing at first to follow the instructions for measurements on the dog for choosing a good fit. But eventually I found the right one, it arrived last week and it was a game changer from the Baskerville one that my dog hated and would swiftly take off. This one is perfect for my Akita, it has the room necessary to pant and take treats, it’s also light wheight and confortable for him. So I’m very happy.

25 June 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Tim,
I am really pleased you managed to navigate the website which has grown over the years and we are currently redoing it as appreciate it can be difficult to navigate.

I am really pleased the muzzle fits and is comfortable for the dog to wear, after all that's what it is all about!

Thank you,
Fiona

Rated 5 out of 5 stars

Fantastic customer service.

Fantastic customer service.
I've ordered two muzzles from this site and both came very quickly.
I wasn't sure on the sizing and type of muzzle I needed, and after speaking to a very knowledgeable staff member I was guided to finding the correct muzzle for my Lurcher.

18 June 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Heather,
I am pleased we could help, The Muzzle Shop started with Lurchers over 20 years ago and we have owned and fostered various Sighthounds since then.

Thank you for taking the time to leave the review,
Fiona

Rated 5 out of 5 stars

Needed a muzzle for a reactive rescue…

Needed a muzzle for a reactive rescue dog and didn't know where to start looking. I was recommended the muzzle shop by my vet practice and found the site had a good range of muzzles that are reasonably priced. The measurement instructions were easy to follow and delivery was fast. The muzzle feels good quality and is secure on my dog. Very happy with the service, delivery and most importantly, the muzzle! Thank you!

10 June 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Susan,
That's really lovely to hear, and I am pleased we could help.

Fi

Rated 5 out of 5 stars

Great purchase

Really pleased with our purchase. The muzzle is a comfortable fit for our whippet - much better than previous muzzles that we’ve bought elsewhere. The fitting guidance is comprehensive and very helpful. Our order arrived quickly.

17 June 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Sally,
That's perfect thank you, I am pleased you found the measuring guide useful.

Fi

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service . Ordered wrong muzzle. Phones for help regarding sizing and Fiona was so helpful. Even dispatched next morning despite such a late order. Arrived so fast too.
Can’t recommend enough

12 June 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Kira,
I am glad we could help and that you got the correct muzzle in the end.

Fi

Rated 5 out of 5 stars

Fabulous, small, dog accessories company

The muzzles I had are great and allow my lurcher to run, pant, drink, take treats etc just like the blurb says they would. They don't stop him noshing on horse 'burgers'!!!!
The puzzle treat feeder is great. I wasn't sure he'd take to it but he loves it!!!! He's not really food orientated but hiding his food in the little holes seems to spark his interest. It was such good value for money too.
The yellow lead I got - I'm going to persevere with it. It's not the comfiest thing to hold but it's bright colour alerts people to the fact he may be reactive. Although some dog owners are not very thoughtful and choose to ignore it!!!
So. I'm really pleased with my purchases, thank you so much.
They come nicely – but not overly – packaged.
Thank you so much.
I was recommended the company by my vet and I shall be recommending to anyone who asks.

20 June 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Julie,

Many thanks for leaving such a detailed review, and I am pleased that you like your purchases. I hope the yellow lead is getting more comfortable as it gets worn it. I will pass your comment onto the supplier so she is aware.

Ours like the puzzles as well. :)

Fi

Rated 5 out of 5 stars

Fiona was fantastic

Fiona was fantastic. I needed help with sizing and emailing her was nice and easy. The tutorial on how to take the measurements is really handy. Ordering was nice and easy. The muzzles arrived quickly and well packaged. They fit the boys perfectly and are exactly what we need for vet visits. Would highly recommend.

7 June 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Chelsea,
That's perfect thank you for the really lovely feedback it is much appreciated.

Fi

Rated 5 out of 5 stars

I got what I expected, and they delivered it as promised.

The long line turned up on time. It was what I ordered. The clasp is very substantial. In all the lead does everything I expected.
It’s difficult to write a review for the Muzzle shop as they just did everything correctly. They gave me an expected delivery date window and it turned up at the start of the window.
They under promised and over delivered.

1 June 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Brilliant! Thank you very much that's a really lovely review. We really try to make things as stress free as possible.

Fi

Rated 5 out of 5 stars

Fantastic quality muzzles

Fantastic quality, true to fit as long as you measure according to their guide. Arrived within 3 days and was packaged well. The website was a bit tricky to navigate but the really happy with the muzzles themselves.

10 June 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Bella,

We totally understand the website can be difficult to follow, for some dogs the measurements fall clearly into one size, but for others it can be difficult to navigate.
I know people look at these reviews, so I will say for anyone reading this that we offer help with sizing, if you look at the "contact page and measuring guide" it explains what information you need, we are also available on the phone to offer support.

It sounds like Bella managed to navigate the website and get the right size, which is great, but we are also re-writing the whole thing as it has grown over the years and needs an overhaul!

Thanks Bella!
Fi

Rated 5 out of 5 stars

Arrived quickly

Arrived quickly. Although my dog doesn't like wearing muzzles she is comfortable wearing this one.
Really pleased and would use the company again.

17 May 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Jason,
It's good to hear that she is comfortable in the muzzle as that's what it is all about, and it must be miserable if they are uncomfortable for them to wear.

Thanks for leaving the review,

Fi

Rated 5 out of 5 stars

A Great Shop and Excellent Product

This is our second purchase from The Muzzle Shop as our pup becomes a full-fledged dog and once again it’s been a positive experience. The muzzle itself is a wonderful fit and seems light-weight and comfortable for our boy who has never come across an object on our walks that he won’t try to eat despite our training. When this one wears out, we will certainly be back.

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

My dogs measurements were a little in between sizes so I sent a message in to enquire about what the best choices for us would be. Fiona replied in a timely manner and was very helpful in making our final choice. The muzzle fits nicely and I couldn't be happier. Thanks!

23 April 2025
Unprompted review
Rated 5 out of 5 stars

I decided it would be handy to muzzle…

I decided it would be handy to muzzle train my dog, so looked on line and came across this business. The advice about measuring and muzzle sizes was clear and the training video very handy.. All went well. thanks

22 May 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi RubyTuesday!

Many thanks for leaving the review, and it is really lovely to hear that you found the information clear on the website.

Fi

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look