The Money Shop Reviews 3,242

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the ease and speed of the service, noting how straightforward the application process is and how quickly funds are received. Many people appreciate the efficiency, with money often transferred within minutes or on the same day, which is particularly helpful in urgent situations. The user experience is frequently praised for being simple, clear, and easy to navigate, making the entire process hassle-free. Reviewers also commend the excellent customer service and prompt responses, indicating that the company is reliable and supportive. However, some people mentioned a bit of a long response time, or issues with replying to messages from the company.

What people talk about most

Service

Users describe positive interactions with service, highlighting its speed, efficiency, and ease of use.... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the quick and easy forms... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the swift and efficient... See more

Payment

Reviewers mention positive feedback about payment, highlighting the ease and speed of the process. Customers... See more

Customer service

Consumers find customer service to be positive, with many reviewers expressing satisfaction and calling it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The conpany knew my circumtances and would NEVER let me over lend !! Something that could make my situation a million times worse .. so efficiant and no judging !! Would have been lost to be hones... See more

Company replied

Rated 5 out of 5 stars

I used The Money Shop to help cover my moving expenses and the process was very straightforward. The website was easy to navigate and I got the funds quickly. Would recommend it if you need a fast sol... See more

Company replied

Rated 5 out of 5 stars

So easy to navigate the application. It was so quick and simple. I got offered a loan within seconds of completing my application form. I will most definitely use The Money Shop again in the future fo... See more

Company replied

Rated 5 out of 5 stars

I had an emergency veterinary bill too pay, thanks to the money shop I was able to pay it instantly as the funds we're transferred Immediately. Panic over!!

Company replied


Company details

  1. Loan Agency
  2. Non-Bank Financial Service

About The Money Shop

Written by the company

Warning: Late repayment can cause you serious money problems. For help, go to https://www.moneyadviceservice.org.uk/en.

Representative 79% APR

Representative Example: Borrowing: £1200 for 18 months, Total Repayable: £1843.68, Total Interest: £643.68, Interest Rate (Variable): 79%. Rates between 9.3% APR to Maximum 1721% APR

Written by the company

Versatile
We offer a variety of products including currency exchange, cheque cashing, pawnbroking and short term lending
Trustworthy
The Money Shop is a well-known brand in the UK and has been on the high street for over 17 years.
Responsible
We are authorised and regulated by the Financial Conduct Authority. Registration number 681750
Customer Focused
We're always here to help and have a dedicated team available to assist you with any enquiries

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic and fast

Fantastic and fast

7 August 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Very easy to communicate.I had to apply…

Very easy to communicate.I had to apply for a loan very easily and very easily I got the loan. Thanks Money shop

7 August 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

5 Stars

Quick, Efficient & Fair 5*

6 August 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 1 out of 5 stars

Absolutely first class service

Absolutely first class service , makes it simple and not complicated and deal with you super quick HIGHLY RECOMMEND and I give them a 10 out of 10

5 August 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Been with Moneyline over 15 Years and…

Been with Moneyline over 15 Years and they have always been Honest Helpful and always guide and point you in the right direction if they cant help and hv been a lifeline on many occasions

1 August 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 4 out of 5 stars

They were really helpful and very…

They were really helpful and very professional i will recommend to my friends and family

31 July 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

So easy to navigate the application

So easy to navigate the application. It was so quick and simple. I got offered a loan within seconds of completing my application form. I will most definitely use The Money Shop again in the future for short term loans.

29 July 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Very good company to use

Very good company to use , really friendly and supportive, very good service to use and reply very quickly

26 July 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Superb and brilliant service

Superb and brilliant service. Highly efficient and quick process from application to payout same day ! thank you 😊

25 July 2025
The Money Shop logo

Reply from The Money Shop

Thank you for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

Great service

Great service, help me find a loan. Quick and easy service. Very happy and I will use again.

23 July 2025
The Money Shop logo

Reply from The Money Shop

Thank you for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

Great experience…

Quick and easy to apply and got immediate offers. Great service

19 July 2025
The Money Shop logo

Reply from The Money Shop

Thank you for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

The conpany knew my circumtances and…

The conpany knew my circumtances and would NEVER let me over lend !!
Something that could make my situation a million times worse ..
so efficiant and no judging !!
Would have been lost to be honest without their help which was to pay for my disabled sons taxi to school because the goverment take so long to pay!!

18 July 2025
The Money Shop logo

Reply from The Money Shop

Thank you for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

The company is so helpful with what I…

The company is so helpful with what I needed and are able to work along side with customers and help them

16 July 2025
The Money Shop logo

Reply from The Money Shop

Thank you for taking the time to leave a review. We are delighted that we were able to assist you

Rated 2 out of 5 stars

Spam messages after rejecting a loan

Easy to apply for. I applied for a loan and got excepted but lucky found a friend who could lend me the money without any added fee's so never carried on with the loan. Since I've had a a handful of spam messages from them that won't stop. The messages say text stop but you can't even reply to the number it's sent from its ridiculous

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Easy

Smooth, efficient transaction

11 July 2025
The Money Shop logo

Reply from The Money Shop

Thank you for taking the time to leave a review. We are delighted that we were able to assist you

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