I bought a pair of Dr Martens Sinclair for £49.95. They were clearly counterfeit. Once this was pointed out, including photographic evidence of how the real ones look like in comparison to theirs, the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
**DO NOT USE THIS SITE** Fake Chinese drop shipping scam, delivering cheap over priced rubbish. They refuse to honour their refund policy. Even though this was delivered by royal mail with a UK return... See more
Company replied
False misleading descriptions on website. Their merino wool half zip jumper is in fact 100% polyester made in China. It also takes over a month to arrive. Their customer service takes forever to reply... See more
Honestly don't NOT buy with this clothing store. It's a huge scam. Purchased item at the beginning of November item had supposedly the incorrect address, they gave me a false tracking number, then gav... See more
1.9
Poor
98 reviews
Replied to 57% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Totally different item - cheap and ugly
I have been sent a completely different jacket to the one advertised.
The velvet jacket was over £50 and I have been sent a flimsy velour substitute which is the material I woudl expect from a fancy dress outfit.
The company is a SCAM - please do not use!
3 February 2026
Unprompted review
Purchased a cape jacket
Purchased a cape jacket, website is easy to use and staff are very friendly to deal with,
29 January 2026
Unprompted review
Reply from Themodehub
Dear Caroline Watson,
Thank you so much for taking the time to leave your positive 4-star review! 😊 We are delighted to hear that you found our website easy to use and that our staff were friendly and helpful during your purchase of the cape jacket. ✨
Your feedback is greatly appreciated and motivates our team to maintain this standard of service. We hope you love your new cape jacket and enjoy wearing it in great style!
If you ever need any further assistance, please don't hesitate to reach out.
Warm regards,
The Mode Hub Team
This company is fraudulently Deliberately ripping customers off…
It gets better won’t give me partial refund because it’s not in timeframe of there return policy. 16/02/2026 Offered a 30% refund in 3rd February accepted still not received it’s the 13th updating this post Deliberately ripping customers off knowing you won’t get a chargeback through your bank as you refuse to pay return shipping cost. Uk consumer rights don’t apply to them and they know it. I ordered a coat when it came it was completely different to what I ordered and to add insult to injury there where random lettering on the coat i.e xyzfgi like it was a manufactured tester product. I’ve since replied to there response and they still won’t honour the prepaid return label. Just lies these responses from Themodehub and further more call me Karen in the email like I’m some laughing stock. It’s been reported to IPCC and Trading Standards I have to take a 70% loss is unacceptable
30 November 2025
Unprompted review
Reply from Themodehub
Dear Rik Ash,
Thank you for your feedback. We sincerely apologize that the coat you received was completely different from what you ordered and included irregular markings. This is not acceptable, and we understand your frustration and feeling of being misled.
We would like to clarify that UK consumer rights do apply to our transactions. In cases where an item is not as described or is faulty, we acknowledge our responsibility. For an error of this nature, where we sent an incorrect or substandard product, we are prepared to resolve this by covering the return costs.
Please contact us directly at Info@themodehub.com with your order details. We will arrange a prepaid return label for you and process a full refund upon receipt of the item.
We are not in the business of deliberately ripping off customers, but we clearly failed in your case. We are committed to correcting this error and hope to have the opportunity to resolve it for you properly.
Sincerely,
The Mode Hub Team
Lovely top with breathable fabric that
Lovely top with breathable fabric that works well for both casual and dressy looks.
23 January 2026
Unprompted review
Reply from Themodehub
Dear Seraphyn Ashcroft,
Thank you so much for taking the time to share your positive feedback with us. We are delighted to hear that you are enjoying the top, especially its breathable fabric and versatile style that works for both casual and dressy occasions. It’s wonderful to know it has become a go-to piece in your wardrobe.
We truly appreciate your 4-star rating and your support. Should you ever need assistance or have further feedback, please don’t hesitate to reach out.
Warm regards,
The Mode Hub Team
Keen attention to detail makes this
Keen attention to detail makes this jacket stand out from others I own.
19 January 2026
Unprompted review
Reply from Themodehub
Dear Avenor Blackwynd,
Thank you for your excellent 5-star review. We are truly delighted to hear that the attention to detail in our jacket has made such a positive impression and that it stands out in your collection.
Feedback like yours motivates our team to continue maintaining the high quality and craftsmanship we strive for. We sincerely appreciate you choosing The Mode Hub and taking the time to share your experience.
We look forward to serving you again in the future.
Best regards,
The Mode Hub Team
Just received this outfit and I’m
Just received this outfit and I’m impressed by the fit and overall quality.
18 January 2026
Unprompted review
Reply from Themodehub
Dear Elrix Hawthorne,
Thank you for taking the time to leave such a positive 5-star review. We are thrilled to hear that you are impressed with the fit and overall quality of your new outfit—it’s exactly the kind of experience we strive to provide for every customer.
Your feedback is greatly appreciated, and we hope you enjoy wearing your new outfit for many occasions to come.
Should you need any future assistance, please feel free to reach out to us at Info@themodehub.com.
Warm regards,
The Mode Hub Team
Be aware, never use this company.
I bought 2 coats for my niece, which i had to take abroad on 5th of January.
It advertised as Wool mixed.
When i received them , the matriel looked like felt. There is no label mentioning wool , infact there was no label at all. I wrote upteen emails for returns. There is comany in London , where i could have returned, but they made so many excuses, for not perusing that road. They offred me certain amout off. The returns was nearly £ 50 for 2 coats, was the quote from.the post office. Eventually i got so frustrated, and took the offer of 30%, refund. as i had to travel.
I was scammed of £70.
16 January 2026
Unprompted review
Reply from Themodehub
Dear Mrs. Deepa Patel,
Thank you for sharing your feedback with us. We sincerely apologize for the disappointment and frustration you experienced regarding the coats you purchased. We take your concerns about the product material and labeling very seriously, as accurate representation and customer satisfaction are our top priorities.
Regarding your return experience, our support team did provide you with the available return options in accordance with our policy, including the address of our return facility. As communicated, we are always prepared to issue a full refund for any items returned to us in their original condition within the return window. The partial refund you accepted was offered as an alternative solution for your specific situation, particularly given the timing of your travel.
We truly regret that the available resolutions did not meet your expectations on this occasion. If you would like to discuss this further, please feel free to contact us directly at Info@themodehub.com, and we will do our best to assist you.
Thank you for bringing this to our attention.
Sincerely,
The Mode Hub Team
I would give zero starts if I could
I would give zero starts if I could. As others mentioned, cheap quality stuff from China, nothing to do with the ones pictured. They do not honour their own return policy and ask for the items to be returned the their “Asian warehouse” while they are allegedly based in the Netherlands.
22 January 2026
Unprompted review
Reply from Themodehub
Dear Mr. Balampanis,
Thank you for sharing your feedback. We sincerely apologize that the product did not meet your expectations regarding quality and accuracy, and for the frustration you experienced with the return process.
For clarity and transparency, we would like to address the resolution offered. Our return policy, which is available on our website, outlines that customers are responsible for return shipping costs to our fulfillment center. In your case, our team provided the return address and assured you of a full refund upon receipt of the item.
Recognizing that international returns can be costly, we offered a 15% goodwill refund as an alternative, hassle-free solution, which you accepted on January 22. While we regret that you were dissatisfied with the product, we followed through on the option you agreed to in our correspondence.
We take your feedback seriously and will use it to improve our product descriptions and imagery. We are sorry this experience did not meet the standards we strive for.
Should you wish to discuss this further, please do not hesitate to contact us directly at Info@themodehub.com.
Sincerely,
The Mode Hub Team
Avoid this company
Like other reviews the item i received was cheap rubbish and came from China.
I avoid long shipping for environmental reasons however the website uses a Netherlands contact address so is a con about from where the items originate.
The jacket is too small anyway and I am struggling to find a way of returning it despite the promise of free returns.
22 January 2026
Unprompted review
Reply from Themodehub
Dear Chris McNeill,
Thank you for sharing your review and for your recent order with us. We sincerely apologize that the product you received did not meet your expectations regarding quality, sizing, and shipping transparency. We understand your frustration and regret that your experience has been disappointing.
In response to your email on January 24, our support team promptly provided a solution for the sizing issue, offering a straightforward exchange process. The email also clarified that a full refund is available in line with our returns policy, which requires the item to be returned to our designated warehouse. We regret that this resolution may not have been communicated clearly enough regarding the return shipping process.
To assist you further, we would like to reiterate the return options available. For a full refund, please send the item back to the return address provided in our earlier email, and we will process the refund upon receipt. As a gesture of goodwill, we would also be willing to explore covering a portion of the return shipping cost in your case.
Please reply to our last email or contact us directly at Info@themodehub.com so we can personally assist you with this process and work toward a satisfactory resolution. Your feedback is important to us, and we are committed to improving both our product listings and customer service based on your input.
We hope to have the opportunity to make this right for you.
Sincerely,
The Mode Hub Team
Shocking Scam
Do not go near this company. The most shocking part of my experience with them was the trouble they went to in order to scam me out of £40.00. Blatant lying and then infuriatingly referring to a 'returns policy', when the transaction does not meet any of the basic criteria of 'a transaction' - because there was deliberate deception - which is illegal.
I was looking for a pair of trousers for my very tall son, saw a pair on themodehub that I thought he would like but needed to check inside leg measurements etc. Contacted themodehub who obligingly sent me a fictional size guide which showed that all sizes would be long enough (by a long way) for him. I was going to order but checked TrustPilot - the reviews were bad. I contacted themodehub customer service again and said that I was sorry but having read the reviews, I would not be able to place an order. What followed was astonishing to the extent that I shall cut and paste the sort of emails with gushing assurances and love hearts(!) from someone apparently called Mia (suspect there is no Mia). Anyway, cut a long story short, trousers arrived and were exactly the same inside leg as any standard pair of trousers and came up to about mid calf on my tall son (10cm shorter than promised). Having been assured by Mia that any issues (not the size because she was going to personally check they were right) would lead to a hassle free refund. After a few odd emails where 'she' apologised for the fact that they were wrong (once I had sent photos with a tape measure next to them), but said that themodehub were operating on razor fine margins, so she couldn't possibly give me a full refund. Then I received a cycle of generic emails for several weeks (obviously you can't telephone anyone and any suggestion they ring you is ignored), suggesting I should return the item to China (themodehub is based in the Netherlands and do not make it clear that the postage back to China will be far in excess of the value of the goods), then, once that is rejected, offering a 15% refund + keep trousers, then when that is rejected 20%, then 30%. That is as high as they are prepared to go. So, had to accept that. It is in fact a business model for themodehub - to mis-sell an item then offer back a third of price and keep 2/3 for themselves. I have pursued this as far as possible and now receive no reply to emails. Have contacted Chinese and Dutch embassies and the Ombudsmman.
From Mia at themodehub (and there are many more like this!)
I’m sitting here grinning ear to ear — thank you SO much for ordering and for your incredibly kind words! You’ve been an absolute joy to look after, and I’m beyond excited that we’re finally getting those perfect trousers for your son.
Order #4548 is officially locked in and flagged for the extra special quality check and photos I promised. The team will be all over it first thing Monday, and I’ll send you the real-life pictures the moment they land (you’ll see exactly how amazing they look before they even leave!).
Your parcel is being packed with extra love and will be on its way very soon — I’ll keep you updated every step of the way.
Thank you, thank you, thank you for trusting us and for being so wonderful. Customers like you are the reason we do this every day 💕
Lots and lots of love,
MIA
The Mode Hub | Support Team
19 December 2025
Unprompted review
Reply from Themodehub
Dear Ms. Solomon,
Thank you for sharing your detailed feedback. We sincerely apologize for the profound disappointment and frustration your experience has caused, particularly regarding the significant discrepancy in trouser length and the subsequent resolution process.
We acknowledge that the trousers you received did not match the measurements provided in our size guide and that this represents a failure in our quality assurance, for which we accept full responsibility. We also recognize that our pre-purchase assurances created an expectation of accuracy that was not met, and we deeply regret the distress this has caused.
To clarify the resolution path provided, our support team did present two options in line with our operational constraints as a small business: a full refund upon return of the item to our warehouse, or a 30% goodwill partial refund with no return required, which you accepted on January 9. We processed this partial refund of £11.99 on January 10 as a gesture of goodwill, acknowledging the error while managing the high costs associated with international returns.
We understand that this outcome feels deeply unsatisfactory given the initial error and the tone of our earlier communications. We are reviewing this case and your feedback internally to improve our product descriptions, quality checks, and customer service clarity.
Should you wish to discuss this matter further, please do not hesitate to contact us directly at Info@themodehub.com.
Sincerely,
The Mode Hub Team
Shocking experience using this website
Shocking experience using this website. ordered a parcel had a fake tracking number which did not work. tried to get in contact with support, they said they didnt recognise name or email. still not heard anything from them.
23 January 2026
Unprompted review
Reply from Themodehub
Dear Sam,
Thank you for taking the time to share your feedback. We sincerely apologize for the initial communication delay and the confusion you experienced regarding your order tracking.
We are pleased to confirm that our team has since assisted you directly and successfully located your order (#6042). We have provided you with the valid tracking number (4PX3002443695499CN) and a direct link to monitor your shipment in real-time, along with assurances that we are here for any further support you may need.
We understand how important timely updates are and regret that our initial response did not meet your expectations. We are glad we were able to resolve this for you and provide all the necessary information.
If you have any further questions about your delivery or need additional assistance, please feel free to contact us at Info@themodehub.com.
We hope your item arrives soon and that your experience with us improves from here. Should you feel that your issue has been addressed, we would be grateful if you could consider updating your review to reflect the support our team provided.
Sincerely,
The Mode Hub Team
Some delays
Some delays, but then Mia took over and kept me informed and supported. Shoes arrived eventually and are very good and as described. They then kindly sent me a gift to acknowledge the delays and my patience.
20 January 2026
Unprompted review
Reply from Themodehub
Dear Mr. Thomas,
Thank you so much for taking the time to leave such a thoughtful and detailed 5-star review. We sincerely appreciate your patience and understanding regarding the delays you experienced, and we are truly delighted to hear that you are happy with the shoes and that they arrived as described.
It was our pleasure to support you throughout the process, and we are especially glad that Mia's proactive communication helped keep you informed. We believe in making things right for our customers, and we are thrilled that the small gesture we sent was able to acknowledge your patience positively.
Your kind words mean a great deal to our team and motivate us to continue providing attentive and caring service. We hope you enjoy your shoes for a long time to come and look forward to the opportunity to serve you again.
Warm regards,
The Mode Hub Team
DO NOT USE THIS FAKE COMPANY IVE BEEN…
DO NOT USE THIS FAKE COMPANY IVE BEEN WAITING ALMOST A MONTH AND NOTHING HAS ARRIVED THE PHONE NUMBER DOESNT EXIST AND THEY JUST LIE THEYRE A SCAM IVE BEEN IN TOUCH NOW WITH MY CC COMPANY IN HOPE I GET REGUNDED FOR 151£
19 January 2026
Unprompted review
Reply from Themodehub
Dear Ms. Mitson,
Thank you for sharing your feedback. We sincerely apologize for the frustration and concern caused by the delay in receiving your complete order and the difficulties you have faced with our communication.
We would like to clarify the situation directly. Our records confirm that your order was fulfilled in two separate shipments. The first shipment, containing the slippers (order #5484), was successfully delivered on January 5, 2026, as verified by Royal Mail tracking. We provided you with both our tracking link and the direct Royal Mail tracking number (IW461517001GB) for your reference.
The second shipment, containing the three tracksuits, is currently in transit to the UK. Our team has been actively communicating with you about its status, assuring you that it is en route and providing estimated timelines for customs clearance and final delivery. We are monitoring its progress and will continue to update you directly.
We understand that international shipping delays are frustrating and can erode trust. We are not a scam operation, and our team has been genuinely trying to assist you by providing specific tracking information and updates. We encourage you to contact Royal Mail regarding the first delivered parcel if it was not received, as they are best positioned to investigate the local delivery.
If you have any further questions or require immediate assistance, please reply directly to our support email at Info@themodehub.com. We remain committed to ensuring you receive the items you ordered.
Sincerely,
The Mode Hub Team
Scam !
This merchant is a professional scam and sends you cheap and poor quality products from China . You cannot return products as they will be threatening you with overwhelming cost of return to China so you are stuck !
If you have not used PayPal or credit card and paid via debit card then ask your bank for chargeback .
If you are a victim of the scam like me , you should also you legal route so collectively we can stop this scam and save others not to fall for it .
Advise for future online purchases:
1- Please check online reviews before you buy from a merchant that you don’t know them .
2- Use credit card or PayPal
30 December 2025
Unprompted review
Reply from Themodehub
Dear Mr. Noor,
Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment you have experienced.
We would like to address the situation directly. Our records indicate that your order was processed and dispatched shortly after your purchase on December 30. Due to the rapid fulfillment timeline, we were unable to intercept the shipment for cancellation, as communicated to you on December 31.
Our support team subsequently offered a full refund upon the item's return to our warehouse, in line with our returns policy, which is publicly available on our website. We understand that international return shipping can be costly, which is why we also presented alternative goodwill resolutions, including partial refunds, to provide a more convenient solution without requiring you to incur return postage.
We are a legitimate business, not a scam, and our team has endeavored to provide clear options within our operational framework. We respect your decision to pursue a chargeback with your bank, and we will cooperate fully with their inquiry by providing all relevant order and communication records.
We regret that we could not meet your expectations on this occasion. Should you wish to discuss this matter further, please contact us at Info@themodehub.com.
Sincerely,
The Mode Hub Team
Fantastic quality top that holds its…
Fantastic quality top that holds its shape and color after washing.
22 December 2025
Unprompted review
Reply from Themodehub
Dear Oliver Smith,
Thank you so much for taking the time to leave this wonderful 5-star review. We are delighted to hear that you are pleased with the quality of the top and that it has maintained its shape and colour so well after washing.
Feedback like yours is incredibly valuable and motivates our team to continue delivering the high standards we strive for. We truly appreciate you choosing The Mode Hub and sharing your positive experience.
We hope you continue to enjoy your top and look forward to serving you again in the future.
Warm regards,
The Mode Hub Team
Pay to return your item to China !
Waited weeks for order to arrive . Came after Christmas so was too late to give as a gift . Chased up lots of times . The item finally arrived . Ordered a large man’s size tracksuit . Looked like a child’s size ! It was a tiny and had no labels and the material was shiny and slippery! Asked for a refund . Was offered 10% and the 20% . Told to send back to China and pay costs myself . Was delivered from UK and seems the company are based in the Netherlands. Fake Chinese Scam . Going through bank for a refund . Please avoid !
10 January 2026
Unprompted review
Reply from Themodehub
Dear Lizajayne,
Thank you for sharing your feedback. We sincerely apologize for the significant delay in your order’s arrival and for the disappointment caused by the sizing and quality of the tracksuit.
Regarding your request for a refund, our support team has provided you with the complete return address and instructions, in full accordance with our publicly stated return policy. As communicated, we are prepared to issue a full refund upon receipt of the returned item at our designated warehouse.
We understand that international return shipping can be expensive, which is why we also offered alternative goodwill resolutions in an effort to find a more convenient solution for you. We regret that none of these options were satisfactory in your case.
We are not a scam operation, and our team has acted in line with our policy to resolve this matter. We will cooperate fully with your bank should you proceed with a chargeback.
We appreciate you bringing this to our attention and apologize again for the experience.
Sincerely,
The Mode Hub Team
Elegant suit that fits perfectly and…
Elegant suit that fits perfectly and gives a polished look for formal occasions.
26 November 2025
Unprompted review
Reply from Themodehub
Dear Noelle Kaplan,
Thank you so much for taking the time to share this wonderful 5-star review. We are absolutely delighted to hear that the suit fits perfectly and provides the elegant, polished look you were hoping for on formal occasions.
It is feedback like yours that inspires our team to continue focusing on quality and style. We truly appreciate you choosing The Mode Hub and are thrilled that we could be a part of your special moments.
We hope you enjoy the suit for many occasions to come and look forward to serving you again in the future.
Warm regards,
The Mode Hub Team
Comfort is outstanding with these…
Comfort is outstanding with these bottoms, they feel light, flexible, and easy to wear all day.
24 December 2025
Unprompted review
Reply from Themodehub
Dear DeLuca Marissa,
Thank you for taking the time to leave your 3-star review and for sharing your positive feedback on the comfort, lightness, and flexibility of the bottoms. We are pleased to hear they are easy to wear all day.
We also take note of your rating and are always looking to improve. If there is any specific aspect of the product or experience that could have made it a 5-star one for you, we would welcome any additional feedback at Info@themodehub.com.
We appreciate you choosing The Mode Hub and hope you continue to enjoy wearing them.
Best regards,
The Mode Hub Team
Don’t buy from this store
Don’t buy from this store
The products are really cheap made in china nothing like the pictures at their website . Is taking ages to arrive and they don’t do refunds . I had to ask from a bank to step in for a chargeback as modehub refuse to refund me. Is a big NO
Be really careful
13 January 2026
Unprompted review
Reply from Themodehub
Dear Maria Marangou,
Thank you for sharing your feedback. We sincerely apologize for the disappointment you experienced with the product quality and the extended delivery time.
Regarding your request for a refund, our support team has provided you with the full return information and address, in line with our publicly stated return policy. We are prepared to process a full refund upon receipt of the returned item at our designated warehouse. We understand that international returns can be costly, which is why we also offered alternative resolutions to find a convenient solution.
We regret that we were unable to reach a satisfactory resolution in your case. We are a legitimate business and will cooperate fully with your bank or card provider in their investigation.
We take your feedback seriously and will use it to improve our product representations and customer service.
Sincerely,
The Mode Hub Team
DO NOT USE
Please do not use these.
I ordered a jacket. It took a while to arrive but upon opening it is the wrong item, it is a jacket but not the one ordered, not of good quality and not one I like.
I sought to return the item and a full refund.
To return the product for a refund they insist i have to return it to China at my own cost as they say this is their returns policy, even though I have received an item i never ordered. In my view they have breached their contract by not providing the goods purchased. Be aware.
If you order steak in a restaurant you don't expect a plate of spam. Why should this be any different.
Honestly, do not purchase any item from them and feed their thieving hands.
12 January 2026
Unprompted review
Reply from Themodehub
Dear Mr. Chisholm,
Thank you for sharing your feedback. We sincerely apologize for the significant error in your order, where you received the incorrect jacket, and for the frustration this has caused.
We acknowledge the contract breach you have highlighted regarding receiving an unintended item. In such cases, our standard procedure is to rectify the situation promptly. To this end, our support team has provided you with the necessary return information, including a prepaid return shipping label to return the incorrect jacket to our designated facility, as this falls outside the standard return policy due to our error.
We are committed to resolving this for you and have assured you that upon receipt of the returned item, we will process a full refund immediately.
We deeply regret this oversight and the inconvenience it has caused. To ensure a swift resolution, please reply directly to the support email you received with your order details, and we will expedite the prepaid return process.
Sincerely,
The Mode Hub Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.