The Medicare Family Reviews 

1,076
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 327 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional approach, making complex processes easy to understand. Many people highlight the exceptional customer service, noting that agents are patient, caring, and dedicated to finding the best solutions for individual needs. The overall service is frequently described as excellent, with consumers appreciating the clear explanations, stress-free process, and the ability to make informed decisions. Reviewers are particularly impressed with the prompt responses and the ongoing support provided, ensuring they feel confident and well-guided. However, some people mentioned instances where the agent seemed to operate on a checklist, providing only basic information and not actively exploring different options.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising their professionalism, knowledge, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and knowledge of... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and knowledge of... See more

User experience

Reviewers highlight positive aspects of user experience, with many expressing satisfaction and delight with... See more

Customer communications

Consumers find contact to be a positive experience, with many expressing satisfaction after reaching out for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd seen Sylvia Gordon of The Medicare Family post educational videos on Tik Tok. I called the company for help. Austin Hindes took all my medical information & set me up with broker Liz Trevino. She... See more

Rated 5 out of 5 stars

Maddie Crispino helped me with a focused, detailed and to-the-point advice. She crystallized so much (all) useful information – that too in aesthetically pleasing manner! Her cautionary notes when nee... See more

Rated 5 out of 5 stars

So far I have been really impressed! Both Austin Hindes and Tim Smith were very helpful, patient, and very knowledgeable about all the ins and outs of signing up for Medicare plans. Both sent follow... See more

Rated 5 out of 5 stars

I was very reluctant to go this route to get a new Medicare plan for 2026 since my plan was the one to cancel renewal for next year. I happened to get their agent Jordan Miller and I have to say, he... See more


Company details

  1. Health Insurance Agency
  2. Insurance Agency

Written by the company

The Medicare Family is a family-owned, insurance agency that specializes in helping seniors across the country find the right Medicare plan for their situations.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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5.0

All reviews

(1,076)

317 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Initial Meeting with The Medicare Family…

I was able to schedule my initial appointment quickly with Alicia Williams. Ms Williams was exceptional in providing valuable information and addressing all my initial questions. She was very thorough in her explanations and setting up my follow-up appointments. I highly recommend The Medicare Family.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend the Medicare Family

Janet took the stress out of choosing a medigap plan. She was very pleasant to deal with and very patient in answering all my questions. The process of enrolling
In a plan went smoothly. I highly recommend and will surely recommend the Medicare Family to my friends, colleagues and relatives. Thank you.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Needed to get some clarification on the…

Needed to get some clarification on the Medicare rules relating to Irma surcharges. Michael was very pleasant and knowledgeable during our conversation. The information I received will help me to decide when is best for me to move forward with Medicare coverage.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

The medicare family made navigating…

The medicare family made navigating enrollment very easy. They gave advice on all options and were not salespeople. Medicare has many options and restrictions that they explained. I would not have been able to negotiate finding the best but least expensive drug and part G plans
My agent Liz was friendly, professional and always on time for phone appointments

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Confident in this company

Alicia Williams was delightful to talk to. Ive really contacted this company a bit early (a year) with concerns about the overall process. She assured me that she will be calling me back next May to discuss my options. She pinpointed a few options we will looking into. Im confident I dont need to fret over anything. Thanks, Alicia.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Helpful with very complicated issues

I made an appointment with some pretty complicated issues and needed advice ASAP as I was on day 63 (the last day!) of choosing Part D drug coverage. I can't say enough about how helpful and patient Elisha was. She answered all the questions I could think of at the time, with some pretty convoluted particulars. She probably thought it was a test, as it was really a heavy lift, I thought, but she handled it all with ease. I would not hesitate to recommend Elisha or TheMedicareFamily.com for their (free!) services.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Credible information on Medicare

Ms. Alicia Williams was very courteous and relatable! She offered valuable advice and has given me a sense of peace when it comes to making decisions on my upcoming Medicare choices! I truly appreciate her expertise.

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Janet made the process of signing up…

Janet made the process of signing up for medicare easy and painless. Considering that medicare is way more complicated than it should be, that is no easy task. She was able to answer all of my questions, and when she did not have the answer right away, she found it within a matter of seconds. And when I did not know the answer to a question that she asked me, she was also easily able to find the answer online.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Got Medicare Questions?? CALL THIS COMPANY!!

My representative, Alex Mellinger, was friendly, personable and very knowledgeable on the ins and outs of Medicare, and ALL the nuances in-between. Appreciated him taking the time to make sure I understood the options for my specific circumstances.

I felt that he was sincere in wanting to provide this service....I didn't feel as if he was just checking off a box. I asked a slew of questions and he provided clear, understandable answers... even when answering several of them over and over!

I'm extremely thankful that I found this company and highly recommend them!!

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Professional and friendly

Peggy Willhem was very professional, friendly and knowledgeable about all the Medicare processes. This consultation was very informative and precise. As well as done in a timely manner. Peggy is an asset to The Medicare Family and I look forward to working with her again soon.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

What a fantastic experience I had with…

What a fantastic experience I had with John, my Medicare insurance agent! He was friendly and approachable, making a complex topic feel simple and manageable. I appreciated how they took the time to explain everything, ensuring I understood my choices. He truly went above and beyond to make sure I felt comfortable and confident in my plan selection. I can't thank him enough for his support and dedication. If you're looking for someone to guide you through your Medicare options, look no further!

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Very low pressure

Very low pressure, not trying to sell me into a program or anything just giving me information and I appreciated that

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Jon Wake has been so wonderful!

Jon Wake has been so wonderful to answer my questions and help get me set up with Medicare when I didn't have a clue on the process. He has been so patient! I couldn't have done this without him. 5 star service all the way!

18 May 2026
Unprompted review

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