Easy to use website and very efficient customer service. They quickly corrected my order details when contacted about a failed order through a 'marketing company'. The delivery was fast, the price goo... See more
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Review summary
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I mistakenly ordered two of an item , realised quite quickly and contacted them . I got an immediate reply and they sorted my order before I received it . Delivery was really quick and items are... See more
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Ordered a Bibi doll as a Christmas present for my granddaughter ..was not disappointed when it arrived.. what a beautiful doll..lovely features soft to touch a lovely little well made outfit this spec... See more
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Have purchased from this Company numerous times. The items I have bought are always of excellent quality and are definitely value for money. They arrive super quick and are packaged really well. I... See more
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Company details
Written by the company
Visiting The Magic Toy Shop is truly as enchanting as it sounds – thanks to our rich selection of toys and games, you’ll find something for kids of all ages and interests (yes, really!), whether you’re looking for inside or outside entertainment.
Contact info
Unit 6, Edenbridge Trade Centre, Hever Road, TN8 5EA, Edenbridge, United Kingdom
- 01732866922
- info@themagictoyshop.co.uk
- themagictoyshop.co.uk
4.4
Excellent
726 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Floating tap water feature
Wanted a floating tap water feature and knew this wasn’t going to be huge. It was under £30 and although Amazon were supplying this a pound less and it would have been delivered a little quicker, I bought direct. Very attractive piece just s shame the pump wasn’t a tad more powerful as there is no sound of trickling water. Overal v pleased.
4 July 2024
Unprompted review
Reply from The Magic Toy Shop
Dear Mr. Garfield,
You have our sincerest gratitude for the wonderful review. We are pleased to know that you like the fountain and found it to be a very attractive piece. Furthermore, your feedback regarding the pump have been duly noted and it is something we are looking into. Thank you so much for the wonderful review, we cannot wait to serve you again soon.
Kind regards,
The Magic Toy Shop Team
Great product at an amazing price
Great product at an amazing price. The starburst solar lights I ordered are beautiful when lit up.
8 July 2024
Unprompted review
Reply from The Magic Toy Shop
Dear Miss B,
You have our sincerest gratitude for the 5 star rating. We are pleased to know that your love the lights you ordered and found them to be beautiful when lit up.
Kind regards,
The Magic Toy Shop Team
Reply from The Magic Toy Shop
Dear Leigh,
Thank you so much for the 5 star rating, it means a lot to us. We are glad to know that you found the order process to be simple and that your parcel arrived on time. We are excited to serve you again soon.
Kind regards,
The Magic Toy Shop Team
Great service, great pump - very quick delivery
Great service- very quick delivery. Pump is fabulous. Did exactly what I needed it to and I wish I’d bought one sooner!
16 July 2024
Unprompted review
Reply from The Magic Toy Shop
Dear Joanna,
Your review means a lot to us. We are delighted to know that you found the service to be great and the pump to be fabulous. Thank you so much for taking the time out to give us this high rating.
Kind regards,
The Magic Toy Shop Team
Excellent laundry basket.
Excellent laundry basket delivered on time and for a very good price. Would recommend shopping at The Magic Toy Shop.
21 June 2024
Unprompted review
Reply from The Magic Toy Shop
Dear Roger,
We are thrilled to know that you ordered our laundry basket, which is a simple yet highly beneficial item. We hope it has managed to reduce unnecessary strain on your back, like it did for us. You have our sincerest gratitude for the 5 star rating and lovely feedback, your recommendation is highly appreciated.
Kind regards,
The Magic Toy Shop Team
Water fountain…
Bought a solar run fairy water fountain, it is fantastic. Worked immediately, love it.
14 July 2024
Unprompted review
Reply from The Magic Toy Shop
Dear Frieda,
We are delighted to know that you ordered one of our iconic solar fountains. We are even more glad to know that you found it to be fantastic and love the item. Thank you so much for giving us this 5 star rating, it means a lot to us.
Kind regards,
The Magic Toy Shop Team
Reply from The Magic Toy Shop
Dear Anna,
We are pleased to know that your order went perfectly and that you are very happy with the service provided to you. You have our utmost gratitude for the positive feedback, it means a lot to us.
Kind regards,
The Magic Toy Shop Team
Reply from The Magic Toy Shop
Dear Sue,
We are thrilled to know that you found the doll to be nice and that your granddaughter loves it. We aim to provide our customer with high quality items at reasonable prices with free and fast shipping. Thank you for giving us this feedback.
Kind regards,
The Magic Toy Shop Team
Awful company!!!!!
Same as previous review. Solar water feature bought from The Magic Toy Shop via Amazon. Stopped working after 3-4 weeks. Contacted company and they refused to do anything about our problem. Because it was outside their 30 day return policy. Its not fit for purpose. Amazon just as bad not interested. Would not buy from this company again or recommend it.
28 June 2024
Unprompted review
Reply from The Magic Toy Shop
Dear Mrs. Rice,
We sincerely apologize for the inconvenience and frustration you experienced with your purchase. Our 30-day return policy is in place to ensure timely resolution of any issues, and this order was placed more than 6 months ago. This extended time frame significantly exceeds our policy period, which is why we could not accommodate your request.
Thank you for your feedback, which we will use to improve our services.
Kind regards,
The Magic Toy Shop Team
very poor service
very poor service bought a solar fountain from them costing £80 it stopped working after 5 weeks. Contacted TMTS to sort it out and there response was due to the fact that it was over a month since I bought it they were not prepared to do anything about it do not buy anything from this company it is not worth the risk
21 June 2024
Unprompted review
Reply from The Magic Toy Shop
Dear Jonathan,
We apologize for the inconvenience you experienced with your solar fountain. Our 30-day return policy is designed to address such issues promptly. Since your first message was received nearly 2 months after the purchase, it was unfortunately outside our return window. We understand your frustration and appreciate your feedback as it helps us improve our services.
Kind regards,
The Magic Toy Shop Team
Quick delivery and quality toy.
17 June 2024
Reply from The Magic Toy Shop
Dear Rosemary,
Thank you so much for the 5 star rating. We are absolutely thrilled to know that your order went perfectly. We are glad that you found the toy to be of high quality, with a quick delivery service.
Kind regards,
The Magic Toy Shop Team
Fast delivery
17 June 2024
Reply from The Magic Toy Shop
Dear Janet,
We are delighted to know that you are satisfied with your order. We aim for speedy delivery of high quality items at reasonable prices. You have our utmost thanks for the wonderful review.
Kind regards,
The Magic Toy Shop Team
Reply from The Magic Toy Shop
Dear Pamela,
You have our sincerest gratitude for taking to time out to give us this feedback, it certainly means a lot to us. Moreover, we are delighted to know that your order process went perfectly, with the parcel arriving quickly.
Kind regards,
The Magic Toy Shop Team
If I could give zero stars I would
If I could give zero stars I would. Absolutely dreadful service.
£100 Item ordered never arrived (unsurprisingly considering they use Evri - probably the worst carrier currently operating).
Despite clear tracking information confirming their chosen delivery 'service' had as usual, failed to do their job, TMTS repeatedly refused to provide a refund until they 'received the item back'. Having never received it in the first place, this was obviously completely beyond my control but TMTS seem oblivious to their obligations as a seller and, for that matter, current UK legislation.
Situation eventually resolved by Amazon (in less than an hour) who were brilliant.
I wouldn't touch TMTS with a barge pole.
21 May 2024
Unprompted review
Reply from The Magic Toy Shop
Dear Shane,
We sincerely apologize for the inconvenience you experienced with your order and appreciate your feedback. It is our standard procedure to process refunds once the item is returned to us. We understand your frustration, and we regret any inconvenience caused by the courier service.
Furthermore, if we had been informed about your pre-existing legal disputes with the mentioned courier prior to your order, we would have gladly informed you regarding alternative delivery options. We apologize for any misunderstanding and are committed to improving our service in the future.
Kind regards,
The Magic Toy Shop Team
Got my pool filter at a good price and…
Got my pool filter at a good price and was delivered very quickly. More than happy to use the magic toy shop again
19 May 2024
Reply from The Magic Toy Shop
Dear Nick,
We greatly appreciate the positive comments and the 5 star rating you have given to us, it means a lot. We are delighted to know that your received your order in perfect condition, at a reasonable price, with free and fast shipping.
Kind regards,
The Magic Toy Shop Team
Reply from The Magic Toy Shop
Dear Galal,
Our sincerest gratitude for the 5 star rating, it means a lot to us. We are pleased to know that you were satisfied with your order and hope to serve you again soon.
Kind regards,
The Magic Toy Shop Team
Reply from The Magic Toy Shop
Hello,
Thank you so much for the 5 star rating, it means a lot to us. We are glad to know that your experience with us went perfectly. We aim to provide our customers with high quality items at reasonable prices, with free and fast shipping services.
Kind regards,
The Magic Toy Shop Team
Unfulfilled order
We ordered 24 pieces of garden edging but only received a box of 15. We were charged for 24 and when I contacted customer services I had to have a bit of a barter to get more sent. Turns out they didn't supply 24 so I had to get a refund then order another box of 15, so I now have an extra 6 bits of edging which I may or may not use. Don't think I will order anything from this retailer again.
4 May 2024
Unprompted review
Reply from The Magic Toy Shop
Dear Mrs. MacNamara,
Thank you for your feedback, and we sincerely apologize for the error in your order. It appears you were mistakenly sent the wrong pack of garden edging. We have rectified this issue to prevent it from happening in the future.
We regret any inconvenience this has caused you and appreciate your understanding.
Kind regards,
The Magic Toy Shop Team
Excellent
Excellent . Ordered on Friday was delivered on Saturday . Would highly recommend
10 May 2024
Unprompted review
Reply from The Magic Toy Shop
Dear Alison,
Thank you so much for the 5 star rating, it means a lot to us. We put in extra effort in order to make sure that our customer's receive their parcels as quickly as possible! We are glad to see another satisfied customer!
Kind regards,
The Magic Toy Shop Team
Reply from The Magic Toy Shop
Dear Mary,
We greatly appreciate the 5 star rating, it means a lot. We aim to provide our customers with high quality items at reasonable prices with free and fast shipping!
Kind regards,
The Magic Toy Shop Team
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