The London Sock Exchange Reviews 

805
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 538 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the fabrics and the fun, creative designs that stand out. Consumers also appreciate the prompt dispatch times and the beautiful presentation boxes that make these items perfect for gifting to friends and family. People often mention that the products hold up very well over the years and remain extremely comfortable. Some reviewers were not happy with international shipping delays and late deliveries occurring around the holiday season. A few other people also felt that parcels took too long to arrive without receiving proper tracking updates.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the high quality, soft materials, and... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the comfortable feel, soft materials,... See more

Delivery service

Consumers find the delivery service to be generally swift and efficient. Reviewers frequently praise the... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a significant split in... See more

Service

People report positive experiences with service, highlighting excellent quality and efficient delivery from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had a recurring quarterly subscription for a while now. Good comms when the payment is due and order can be tracked by various apps. Always a lovely surprise to get three random pairs of socks. T... See more

Rated 5 out of 5 stars

Very quick delivery despite being sent from overseas. Bought 6 pair and they are all outstanding in every way; colors are bright yet not overwhelming, material is soft, themes are fun and prompt peopl... See more

Rated 5 out of 5 stars

My grandson was thrilled to get these rowing socks! He is a graduating high-school senior and a National Champion rower, too! He is going to college and will continue rowing for his university. He sa... See more

Rated 5 out of 5 stars

Purchased socks as Christmas gifts for rowing coaches & my sons who row. Felt as though they were pricey but when they arrived I realised why - they are excellent quality with a very luxurious feel to... See more



Company details

  1. Clothing Store
  2. Gift Shop

About The London Sock Exchange

Written by the company

We're an independent British design studio dedicated to making amazing socks, for a reasonable price, and upholding the highest standards in sustainability.

From our studio we conceive exclusive, in-house designs which feel playful, contemporary and full of charm.

We then work with carefully-selected partners and manufacturers to ensure the highest, most ethical standards in crafting our socks. That means every single pair is knitted with 200 needles using triple-certified, sustainably-sourced organic cotton for a finer, stronger finish, and is finished by hand for a seamless fit.

And finally, we work tirelessly to sock it to our customers around the world. Whether it’s through our famous sock subscription, our exclusive giftboxes, or through a simple pair of socks: we promise never to cut corners, and always to make the best possible sock we can for the best possible price. If you'd like to learn more about us, or just want to say hi, then we'd love to hear from you.

Brilliant socks, sustainably made.

Written by the company

We don't have a standalone "sustainability programme". That's because for us, environmental and societal impact is not an afterthought to doing business. Rather, we factor in environmental and societal criteria into every single decision we make as a business. From our long-running sock recycling programme to plastic-free packaging to yarn selection, you can find out more about how we're working as sustainably as possible on our website.

Contact info

Promotion box for The London Sock Exchange

Our bestselling socks

You'll find a selection of our all-time favourites just here.

4.6

Excellent

TrustScore 4.5 out of 5

805 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(805)

528 reviews in the last 12 months

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Rated 3 out of 5 stars

The quality is ok

The quality is ok, but not as good as I expected for the price. The packaging was disappointing. Although I very much approve of parcels being as small as possible, this one snugly fit the inner box, which was crumpled and dented as a result. Which was too bad as the socks were supposed to be a gift. All in all i like the socks but I probably won’t order again.

27 February 2026
The London Sock Exchange logo

Reply from The London Sock Exchange

Thank you so much for taking the time to leave us a review — we really appreciate the honest feedback.

We're glad you like the socks, and we're genuinely sorry that the packaging let you down — especially as they were meant to be a gift. That's not the unboxing experience we want for our customers, and we'll be taking your comments about the outer packaging directly to our fulfilment team.

Your point about quality versus price is also something we take seriously, and it's really helpful to hear. We'd love the chance to make this right — if there's anything further we can do please reach out to us at hello@thelondonsockexchange.net and we'll make it happen.

Thanks again!

Rated 5 out of 5 stars

I have bought several pairs of socks…

I have bought several pairs of socks over the last couple of years from The London Sock Exchange.
Most recently as gifts for friends.
I love the sophisticated colours and understated design which are always classy.
We recently got a Westie so immediately bought a pair of those!!

26 February 2026
Rated 5 out of 5 stars

These socks were fantastic

These socks were fantastic. Ive had socks with prints that are hard to put on, but these were perfectly stretchy and fit comfortably

26 February 2026
Rated 3 out of 5 stars

Good look but didn’t wash well

I love the look of the socks but after one washing they seem a little faded

25 February 2026
The London Sock Exchange logo

Reply from The London Sock Exchange

Thank you for your review, and we're glad you love the look of them!

We're sorry to hear they've faded after washing — that's not something we'd expect, and it's not the standard we hold ourselves to. It would be really helpful to know a little more about what happened, so please do drop us a line at hello@thelondonsockexchange.net and we'll look into it for you.

In the meantime, we'd recommend washing inside out on a cool, gentle cycle — this helps preserve the colours for longer.

Thanks again for the feedback, and we hope to hear from you!

Rated 4 out of 5 stars

The socks were great

The socks were great! They were given to my boyfriend as a gift and he loved them. The only thing that was confusing was the delivery. I linked it to my Shop and the entire time it said “retrieving details”. The order arrived perfectly but without any notice or email or notification that it was out for delivery or on its way.

23 February 2026
Rated 1 out of 5 stars

I am very disappointed with my order

I am very disappointed with my purchase. I ordered the Golf giftbox, but after washing them just once, 1 pair was already damaged. Considering the price I paid, I expected much better quality and durability.

I contacted customer service about this issue and even sent a follow-up email, but I never received any response. For a company selling products at this price point, I believe it is reasonable to expect both better product quality and a customer service team that actually helps when problems arise.

Unfortunately, this experience has left me dissatisfied and unlikely to order again.

Update: After the response from The London Sock Exchange, I sent two more emails to customer service. I still haven’t heard anything and haven’t been helped.

2 March 2026
Unprompted review
The London Sock Exchange logo

Reply from The London Sock Exchange

Hello,

We’re really sorry to hear this – that’s certainly not what we’d expect after a first wash, and it does sound like a fault. We completely understand how disappointing that must have been.

We also want to confirm that we respond to all customer emails, particularly when a product issue is raised. If you haven’t seen a reply from us, it’s possible our response may have landed in your spam or junk folder, which does occasionally happen.

Please do email us again at hello@thelondonsockexchange.net with your order details (and, if possible, a photo), and we’ll make sure this is resolved for you straight away with a replacement or refund.

We’d really welcome the chance to put this right – thanks again!

Rated 5 out of 5 stars

Quick response & cutest socks!

First of all, your response to my question via email was soooo quick, thank you for that. The three socks I bought this time was a gift to a very fashion conscious person, the result was an absolute success! He loved all of them. You are a go-to shop when it comes to a small gift for a male friend.

5 February 2026

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