Zippo Lighters UK Reviews 

162
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Ignoring numerous emails I have sent and no phone number to call .it seems impossible to contact this shop. Only part of my order sent, very unhappy and would not recommend this shop to anyone, bad cu... See more

Rated 5 out of 5 stars

I had the best service for a long time from Adrian at the lighter shop. I ordered an engraved zippo lighter as a leaving present for a colleague and received an email a couple of days later to check t... See more

Rated 2 out of 5 stars

I placed an order with TheLighterShop and received no confirmation email, no tracking details etc. I paid for the next day delivery and without the confirmation email didn't know whether or not t... See more

Rated 1 out of 5 stars

Ordered from this company on the 10th of the month, was told usually dispatched in 1 working day...... on 13th of month, I still had no confirmation it has been dispatched. I emailed direct - no reply... See more

Company details

Information provided by various external sources

The Lighter Shop. 1000s of Zippo Lighters in stock. Engraving. A wide range of Zippo Lighters to choose from including chrome zippos, brass zippos, coloured zippo lighters, music themed zippos, sterling silver zippo lighters and many themes and styles.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

162 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(162)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hi Adrian thank u very much once again…

Hi Adrian thank u very much once again second time ⌚ buyer from your fantastic company. Very happy 😊 with the Lighter that u have done for me. And I know that JILL will also be very happy 😊 she was very happy 😊 with the first 1That was done for her it is great to buy from a first class company that provides first class service for its customers Please thank for me and JILL the person who took his time ⌚ to do JILLs Lighter. I know JILL Like me will be very impressed. Thank u once again it was a pleasure to do business with u again. Can not wait to do more business with u again please buy from this great company Like me u will not be disappointed. The Lighter shop for all your Lighters and parts. Number 1 Lighter shop thank u very much for your help it is very much appreciated yours sincerely Ian SkeLhorn very happy customer with the Lighter shop.

8 March 2020
Unprompted review
Rated 5 out of 5 stars

I bought one of the cheaper ones as I…

I bought one of the cheaper ones as I wasn’t too sure what it was going to be like, and considering the quality of the cheaper ones I’m definitely going to buy one of the better ones for sure. Amazing

1 March 2020
Unprompted review
Rated 5 out of 5 stars

Fab all round!

Great service, prompt delivery, beautifully packaged, and the engraving looks fab; my nephew loved his 18th birthday present! Thank you.

17 February 2020
Unprompted review
Rated 5 out of 5 stars

Excellent!

The pewter Jack Daniels zippo is one of the best ones I’ve ever seen. The quality is amazing and the design is truly impressive. Very good service and rather quick delivery as well.

9 December 2019
Unprompted review
Rated 2 out of 5 stars

I'm very disappointed with the customer…

I'm very disappointed with the customer service for this company. I sent email five minutes after placing my order asking to cancel my order due to finding out my brother had already bought same thing for my Dads Christmas. I had no replies after emailing this company several times. The only correspondence I received was few days later staying my item had been despatch. I know it was plenty of notice to cancel my order in time and there was no way they had engraved my item with in five minutes of my order. I have no received a gift that I cannot give to my Dad as he will have to the same apart from the wording on the lighter .The lighter how ever is very nice and nicely engraved. I will not be ordering from this company in future which is shame.

9 December 2019
Unprompted review
Rated 1 out of 5 stars

Very poor they have sent the engraving…

Very poor they have sent the engraving was completely wrong I have emailed the support customer care 4 times and still not had a response. This was a birthday present which the birthday has now come and gone. I will be now sending the item back and want a full refund

28 October 2019
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended. Ordered 2 products and communication was excellent, very helpful and received quickly. Big thumbs up from me, thank you and I'll be back :-)

3 October 2019
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look