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Lending Room Reviews 

1,092
•
TrustScore 5 out of 5

5.0

Finance Broker
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Review summary

Created with AI, based on recent reviews

Looking at 251 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, polite, and professional throughout the entire loan process, ensuring all questions are answered promptly. People note that communication is exceptionally clear, prompt, and consistently keeps applicants updated every single step of the way. Some reviewers were happy with how fast, efficient, and straightforward the financial approval applications turned out to be from start to finish. Consumers also deeply appreciate the personalized guidance and dedicated support that makes challenging financial situations much easier to navigate without experiencing any unnecessary stress.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and efficient support throughout the loan... See more

Service

Reviewers highlight positive aspects of service, consistently praising the reliable, fast, and stress-free... See more

Customer service

Customers had positive experiences with customer_service, noting that representatives were exceptionally... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the entire process... See more

Response time

Clients share positive opinions on response_time, highlighting consistently fast and efficient communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lauren - no mater the reason, nowadays seeking financial help is not easy. You made my experience an enjoyable one. You genuinely cared, you always keep me updated the whole way through, the proce... See more

Rated 5 out of 5 stars

Incredibly grateful to Michelle and team for making the entire process smooth and stress free.clearly explained every step and answered all my questions promptly. I truly appreciate Michelle’s wo... See more

Rated 5 out of 5 stars

Priyanka was so efficient. She guided me with the whole process and made it easy. I really appreciated her honesty and patience towards me. To sum up, I highly recommend Lending Room for all who wil... See more

Rated 5 out of 5 stars

Absolutely brilliant service from Lauren. She made the whole process fast, smooth, and stress-free. Communication was on point the entire time and everything was handled with zero hassle. Highly recom... See more

Company details

  1. Finance Broker

Written by the company

Lending Room is a New Zealand based loan broker that helps Kiwis find finance that actually suits their situation. Instead of applying to lender after lender, you apply once with us and we do the comparing for you. We work with a wide range of trusted NZ lenders across personal loans, vehicle finance, debt consolidation and more. Our job is to understand your situation, match you with the most suitable options available, and guide you through the process from start to finish. We work for you, not the lenders. We know money can feel stressful, especially when you are trying to juggle repayments, buy a car, or get on top of a few debts. That is why we keep things simple, clear, and human. No confusing jargon, no pushy sales talk, and no judgement. Our team is based right here in New Zealand and made up of real people who genuinely want to help. We take the time to explain your options, answer your questions, and keep you updated every step of the way. Thousands of Kiwis have trusted Lending Room to help them move forward financially, and we are proud of the feedback we receive from customers who felt supported, listened to, and looked after. If you want a straightforward lending experience with people on your side, Lending Room is here to help.

Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,092)

232 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great customer service

Hassle free, great service and follow up. Exceptional customer service. I was updated on the progress of the application at each step.
A big thank you to Lauren from the Lending Team.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Lauren Pennell

Amazing Work from Lauren Pennell once again helping me refinance in time for xmas amazing amazing amazing fast and efficient all done within 24hrs

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Lauren Pennell is the G.O.A.T

Lauren Pennell was absolutely amazing to deal with. She was prompt in replying to all my messages and always kept me in the loop. Very polite and professional which made my experience easy and relaxed.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

It has been a wonderful experience…

It has been a wonderful experience dealing with the Lending Room especially with Lauren Pennell. Lauren has been extremely helpful through-out the entire process-warm, considerate, and very patient. She took the time to offer a clear guidance at every step. The support made everything more accessible, and she simplified the process so that it was completely hassle-free.
I genuinely appreciate the professionalism she showed and kept me well-informed through a challenging time much easier to navigate. I would highly recommend the Lending Room to anyone seeking a supportive and trustworthy service.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service!!

Absolutely brilliant service from Lauren. She made the whole process fast, smooth, and stress-free. Communication was on point the entire time and everything was handled with zero hassle. Highly recommend!

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

I recently took a loan through The Lending Room by Priyanka Jindal, and I’m very happy with the overall experience. From the very beginning, Priyanka was professional, transparent, and supportive throughout the process.

The application process was fast and easy, and the staff were helpful throughout. My questions were answered clearly, and the approval came quicker than expected.

I appreciated the personal attention and ethical approach. If you’re looking for a trustworthy lending experience with someone who truly understands your needs, I highly recommend The Lending Room.

3 December 2025
Unprompted review

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