For saying things went a little wrong with initial order.. I will say collection of the wrong item, delivery of the new item was friendly and organised.. The customer service team were very helpfu... See more
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Review summary
Created with AI, based on recent reviews
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Got the wrong bit twice from another supplier and had to pay to return both. This despite their invoice showing the correct description. The girl there also said she couldn’t check their stocks and... See more
Many companies can deliver goods efficiently but a true test is how good they are at resolving issues. The Leisure Warehouse were great when I had a problem with a purchase and sorted out a refund wi... See more
Overall a good shopping experience on The Leisure Warehouse website. The site was easy to navigate and ordering was straightforward. Unfortunately the goods we received weren't suitable for our needs... See more
Company details
Written by the company
Retailer of caravan and motorhome parts, spares and accessories.
Contact info
Moat House Square, LS23 7FB, Wetherby, United Kingdom
- sales@theleisurewarehouse.co.uk
- theleisurewarehouse.co.uk
4.4
Excellent
296 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Good service and product
Good service and product. Competitice pricing. Will buy again from them.
5 December 2024
Very easy to order and arrived much…
Very easy to order and arrived much sooner than expected
Excellent see
31 July 2025
All that was ordered was right and…
All that was ordered was right and brilliant dilevery before time
28 July 2025
Part arrived on time & in good condition
30 July 2025
excellent delivery was on time the item…
excellent delivery was on time the item arrived was just waht I needed
30 July 2025
Good profuct
Great service, product was a great price,
Product easy to apply did a great job
Would recommend
29 July 2025
worst service ever
worst service ever , you can not speak to them as they do not have a phone number , eventually after 7 days they return the email and said we will have to wait for Evri to confirm parcel lost...in about two week ..in the mean time we have no parts we need . Then 4 weeks later the parcel arrives that is not now needed and they still have not refunded or now arrange a collection..Rubbish
4 August 2025
Unprompted review
Good First Order Experience
Asked for and received advice on a part, this information was quick and correct. Order was delivered as expected in a reasonable time frame.
27 July 2025
I found the item I needed very easily
I found the item I needed very easily, and was delivered when stated it would be.I would definitely use this company again.😀
27 July 2025
Good service.
Received the goods in a timely manor and were as described. Easy to order online.
27 July 2025
Fantastic warranty customer service
Bought a Mestic A/C unit in June 2024 from TLW, which arrived promptly. But when using it this year for the first time, the unit was showing an error message, which turned out to mean it was no longer functional.
I raised this with TLW, and (after a short delay in responding) they checked with the manufacturer, confirmed the unit was eligible for a refund under warranty, and refunded it - without needing the A/C returned. This took some time, but TLW team stayed on it without my chasing.
Seriously impressed by this - in my experience it's rare for a company to offer genuinely customer-friendly service these days. Communication could sometimes be a bit slow - but it was clear this is because it's being handled by actual humans, who are actually reading and following up on issues, and that takes time.
24 July 2025
Unprompted review
Bike Lock pro 2
As soon as I found my item went pay out it was a very quick and simple pay now system my item was exactly as described in new condition it was despatched very quickly delivered to my door in no time at all good communication with company
24 June 2025
Replacement parts arrived within…
Replacement parts arrived within prescribed time. Fitted and functions well.
24 June 2025
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