The right product at a very competitive price. Didn’t get on with the address selection as it locked so that I couldn’t add further details which led to it being delivered to the wrong address!
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Review summary
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Reviews shaping this summary
The part I had been sent had a problem, a spring was flying around inside the lock. I was in the Tadcaster area so I took the lock to the warehouse and it was looked at an a fix was attempted but to... See more
Many companies can deliver goods efficiently but a true test is how good they are at resolving issues. The Leisure Warehouse were great when I had a problem with a purchase and sorted out a refund wi... See more
For saying things went a little wrong with initial order.. I will say collection of the wrong item, delivery of the new item was friendly and organised.. The customer service team were very helpfu... See more
Company details
Written by the company
Retailer of caravan and motorhome parts, spares and accessories.
Contact info
Moat House Square, LS23 7FB, Wetherby, United Kingdom
- sales@theleisurewarehouse.co.uk
- theleisurewarehouse.co.uk
4.3
Excellent
314 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 17% of negative reviews
Typically replies within 24 hours
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Long delivery time for the money and…
The right product at a very competitive price. Didn’t get on with the address selection as it locked so that I couldn’t add further details which led to it being delivered to the wrong address!
28 September 2026
Item arrived fast and in new condition
Item arrived fast and in new condition. Item as described.
28 September 2026
The general information is good and I…
The general information is good and I found the item I’m looking for and the further advise was also good.
28 September 2026
Great delivery product and price thanks
Great delivery product and price thanks
Thule Awning Tie-down kit
25 September 2026
No problem delivery but very slow in…
No problem delivery but very slow in Scottish highlands
31 August 2026
The item I ordered must not of been in…
The item I ordered must not of been in stock as I had to wait eight days for delivery. A email would have been appreciated on the delay of order.
27 August 2026
The part I had been sent had a problem
The part I had been sent had a problem, a spring was flying around inside the lock.
I was in the Tadcaster area so I took the lock to the warehouse and it was looked at an a fix was attempted but to no joy so they sent the part and said they would re-send would take roughly 7-10 days, the new lock arrived in 5 days.
The staff where friendly, polite and positive and I can say that I would definitely buy from them again and I highly recommend them.
27 August 2026
Ordered on 20th August
Ordered on 20th August, paid for 3 day delivery, still waiting product on 28th August. Emailed to enquire where delivery was. Reply was not an apology but excuses, so much for customer service.
28 August 2026
Unsatisfactory customer service
Completely dissatisfied is an understatement! I have tried to receive a response regarding my order as it has not been received after being placed on the 28th August. It was supposed to be 3-5 working days and was recorded as dispatched 1st September. After the link did not update by 3rd September I emailed and automated response stated no response would be provided until after 9th September. I emailed again on the 9th. Today 11th September still no communication and a further email has been sent. Come on Leisure Warehouse deal with your emails
9 September 2026
Unprompted review
Fantastic service
Fantastic service, from a company who are experts in what they sell.
26 August 2026
I like to talk to people
28 August 2026
Just a quick great service
26 August 2026
The item looked like it was a used…
The item looked like it was a used second, it had marks and blemishes and was not in any original genuine packaging.
25 August 2026
Reply from The Leisure Warehouse
Hi
Thanks for taking the time to review. We are sorry you are not happy with your product. We would be happy to collect the item and refund it but have had no correspondence from you regarding the order. The item you have ordered is not retail packaged as it is cut from a 30m roll to awning size.
Please get in touch for us to rectify.
Good quality fitting delivery on time…
Good quality fitting delivery on time and well packaged
30 July 2026
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