Ordered a T-shirt back in August, it’s now December and still not received it!? I’ve emailed the company.....no response Facebook messaged the company......no response Thieving c*nts....avoid t... See more
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See what reviewers are saying
I don't think there's an online clothing brand I would prefer, the quality of everything I have ever purchased has been exquisite, the range of products is brilliant for both men and women. Timely d... See more
Pre-ordered a pair of Dethrays and recieved them with no issues! Only issue being there seemed to be some miscommunication when it came to when it was going to be dispatched, but TKT replied to all me... See more
Company replied
Absolutely thrilled with my purchases! Great quality, unique designs, UNISEX (though ladies I advise you choose according to chest measurements! 🤗) and beautiful frameable artwork as a gift?! Can’t w... See more
Company details
Information provided by various external sources
The Killing Tree Clothing, alternative artist inspired fashion and grooming products for men and women. We utilize top artists for our fashion and accessories.
Contact info
Fulwood, United Kingdom
- info@thekillingtree.co.uk
- thekillingtree.co.uk
3.1
Average
260 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super stylish clothing and accessories…
Super stylish clothing and accessories with a really premium feel, and free art! Kept me informed throughout. Really happy with my purchase.
27 August 2018
Unprompted review
Long delivery
Products were unfortunately shipped after more than a month. Processing looks good, price performance is right. Support answers delayed. In the end everything is fine.
25 August 2018
Unprompted review
NEVER BUY ANYTHING FROM THIS WEBSITE
NEVER BUY ANYTHING FROM THIS WEBSITE, IT'S A SCAM!!! I'VE ORDERED SOMETHING AND IT NEVER ARRIVED! I SENT THEM A LOT OF MESSAGES FOR A MONTH AND THEY NEVER SENT MY ORDER!
23 August 2018
Unprompted review
Something Different with a Personal Touch
Bought two straight razors for wedding presents, asked the company for a favour and they delivered. Then was bought a Shavette as a gift, wonderful piece of kit, my favourite way to shave. Love the designs, love the company, something different with a Personal service.
23 August 2018
Unprompted review
Fast service
22 August 2018
Unprompted review
Really cool products...the tracking…
Really cool products...the tracking system for orders needs a little work, I had a missed delivery card from the postman before I could track on the website! Cue trip to the sorting office 🙄
22 August 2018
Unprompted review
Great products at really good price.
22 August 2018
Unprompted review
Excellent quality and brilliant…
Excellent quality and brilliant customer service!
22 August 2018
Unprompted review
Horrible and cheaply made product
I ordered my dethrays on a preorder basis and was told in an email that they would be shipped late July. I didn’t receive these until late August and when the product arrived the Dethrays sunglasses are a terrible, very cheap and tacky looking product. They’re nothing like they are photographed on the website and feel like they’re made from an old plastic coke bottle. Won’t ever be shopping with Killing Tree again
22 August 2018
Unprompted review
Reply from The Killing Tree®
Hi Connor,
I am sorry to hear you have had such a disappointing experience with The Killing Tree. As we had a huge amount of these pre-orders combined with issues with our supplier dispatch did begin on the date you mentioned; however, the dispatch process had to be extended due to stock management and only being a small team.
We are sorry you are disappointed by the quality of the sunglasses and if you still wish to for a refund then please send us an email so we can send the correct procedure across.
As I understand, it is rather frustrating having to wait so long for sunglasses but we did aim to keep you updated at every point and make sure your order got to you!
If you have any more queries please contact me personally on:
jane@thekillingtree.co.uk
Kind Regards,
Jane // TKT
I just love my new sunglasses,the…
I just love my new sunglasses,the details are amazing
22 August 2018
Unprompted review
Very poor - Other independent clothing companies provide much better service........
Order placed on the 19th of July. Over a month later and still haven't received my items. Ordered a pair of sunglasses for a holiday I have NOW COME BACK FROM. No communication at all to say that my order had been delayed. Had to chase this up twice and both times I got a generic reply which wasn't specific to the questions I had asked. The second time I contacted I tried to raise a complaint and asked for a manager to contact me but still got an unhelpful template in response. I asked for some kind of compensation but this was completely ignored.
If you are looking for an independent clothing company who are able to provide actual customer service, this isn't the one. For a decent customer experience try companies such as Hit or Miss clothing, Abandon Ship, Slackjaw apparel or Hard Grind.
Hopefully my order will arrive soon. This will be the last time I use this company.
**RESPONSE**
I have not received the email in question so I have sent an email to the email address provided. Please let me know you have received this and respond accordingly. If not, you can always message me via Facebook messenger.
22 August 2018
Unprompted review
Reply from The Killing Tree®
Hi Chris,
We are so sorry to hear that you have had such a disappointing experience with TKT; I believe your order has now been dispatched and should be with you shortly if it is not already. I understand you still have faced a delay in this instance and for this we are sorry. Our customer service team work hard to be on form and provide quality service for all customers but I believe in this case we have let you down.
I do believe however, we emailed you with an attempt of resolving this for you and some compensation but received no response on your behalf. I understand sometimes emails can go undelivered in some circumstances and this could be the case here so I shall attempt to re-send the last email we sent to you in order to resolve this. If you do not receive said email then please get in contact with me personally at:
jane@thekillingtree.co.uk
We hope to hear from you soon and get your situation resolved for you.
Kind Regards,
Jane // TKT
Reply from The Killing Tree®
Thanks Alix - we love you too.... Glad The Killing Tree is your five star visit.
I LOVE the products @ TheKillingTree
I LOVE the products @ TheKillingTree! Especially my death rays!! I couldn't wear anything else anymore. Sunny G heaven 👌 Also the tees are always a great fit especially as I am so tall.
🖤
21 August 2018
Unprompted review
Reply from The Killing Tree®
Loving it... Tees... death rays... Make sure you send us some images of you rocking it TKT style :)
The only brand that represents myself
20 August 2018
Unprompted review
Reply from The Killing Tree®
Mattia... We are here for you... keep the five star #TKT love coming :)
Reply from The Killing Tree®
Hey Darren,
It's taken us a bit of time to perfect our deliveries as so many people want to look fresh in #TKT - so pleased we have got it right though and we were hot on it when you ordered with us... keep on keeping on #TKT
Art prints 💓
Absolutely in love with my 6 art prints from the killing tree, so gorgeous and amazing quality too! Go check these guys out!
18 August 2018
Unprompted review
Reply from The Killing Tree®
Wow... 6 prints... love it Leah - thanks for shopping at 'The Killing Tree' and making your crib look so HOT! ;)
Pre-ordered a pair of Dethrays
Pre-ordered a pair of Dethrays and recieved them with no issues! Only issue being there seemed to be some miscommunication when it came to when it was going to be dispatched, but TKT replied to all messages promptly with very polite explanations. Given how large the amount of orders they had was, the service was great. Would definitely buy from them again
18 August 2018
Unprompted review
Reply from The Killing Tree®
Vincent - thanks for your understanding... Deathrays take time and so many people wanted to look like you that the orders were HUGE... your patience is what makes our #TKT crew so good.
Thanks again for your purchase! :)
Trust restored
Had a problem on a previous orders, but this seems to have been fixed now. The quality of the prints however is top notch and I have a couple now that I look forward to hanging in my home.
17 August 2018
Unprompted review
Reply from The Killing Tree®
We do make the odd mistake ... but we are trying to make less and pleased we managed to win you round... next time you shop at #TKT hopefully we can squeeze another star out of you.
Fantastic company, cool prints.
Fantastic company. So far I've received 3 art prints and a pin badge. All top quality. Just saving my pennies for a tshirt or 2.
16 August 2018
Unprompted review
Reply from The Killing Tree®
Emma... you need one of the new Tees... then we NEED a selfie next to your prints :)
Thanks for shopping @ The Killing Tree
Great service and products
I know they get inundated with orders especially when running promotions which is when I made this purchase and still found the delivery time to be great. Dead easy to order and navigate the site too. Keep up the good work 👍🏻
16 August 2018
Unprompted review
Reply from The Killing Tree®
Dave you Rave ... thanks for the five stars - much appreciated and being so understanding about our fanbase.
Keep on being #TKT and see you again soon @ The Killing Tree
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