The Killing Tree® Reviews 

260
•
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Ordered a T-shirt back in August, it’s now December and still not received it!? I’ve emailed the company.....no response Facebook messaged the company......no response Thieving c*nts....avoid t... See more

Rated 5 out of 5 stars

I don't think there's an online clothing brand I would prefer, the quality of everything I have ever purchased has been exquisite, the range of products is brilliant for both men and women. Timely d... See more

Rated 4 out of 5 stars

Pre-ordered a pair of Dethrays and recieved them with no issues! Only issue being there seemed to be some miscommunication when it came to when it was going to be dispatched, but TKT replied to all me... See more

Company replied

Rated 5 out of 5 stars

Absolutely thrilled with my purchases! Great quality, unique designs, UNISEX (though ladies I advise you choose according to chest measurements! 🤗) and beautiful frameable artwork as a gift?! Can’t w... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

The Killing Tree Clothing, alternative artist inspired fashion and grooming products for men and women. We utilize top artists for our fashion and accessories.


Contact info

3.1

Average

TrustScore 3 out of 5

260 reviews

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3.1

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(260)

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Rated 1 out of 5 stars

killing tree??? Killing me...with terrible fulfillment.

Ordered deathrays and wallet a month ago...still not arrived. Insult to injury they are offering the same combination as a bundle with a discount price now...so, still taking orders even though they haven’t fulfilled loads. Rubbish communication...no response to emails. Don’t order from them.

17 September 2018
Unprompted review
The Killing Tree® logo

Reply from The Killing Tree®

Hi there,

We are incredibly sorry that your experience with The Killing Tree was so disappointing.

You should have received an email regarding the issues with the wallets - this shall be acted upon immediately.

We are sorry for the lack of communication prior to this and if you want to send me your order number to the email address:

jane@thekillingtree.co.uk

Kind Regards,
Jane // TKT

Rated 2 out of 5 stars

Probably not worth your time.

I placed an order close to a month ago thinking I would have it in time for my holiday but it hasn't even been dispatched. Emailed once and got a reply telling me that it may take slightly longer than usual in times of high demand; that was over two weeks ago. Emailed again a week ago and I am being ignored.

Pretty irritating as if it doesn't arrive by the end of the week I will have to try and get a refund which will be a further waste of my time.

Two stars rather than one because I have ordered from them once before with no real issue.

By the looks of things these guys have gotten themselves in way over their heads at the moment with high demand and are struggling to fulfill their promises. Not sure I'll want to risk buying from them again.

15 September 2018
Unprompted review
Rated 1 out of 5 stars

Too many broken promises

I placed an order for a number of items on 26th July. I've been chasing delivery for weeks. I've been given a multitude of different excuses but every time promised that delivery will be that week. But the delivery never arrives. Seven weeks later, still nothing. Whether the company deliberately lie or are just totally inept I can't say. However, looking at the number of reviews on here of customers having the same problem, something is badly amiss with this company.
I really didn't want to have to leave this review but I'm still without paid for goods after seven weeks and fed up with all the false promises. Other potential customers should be warned. Unless you're prepared to wait months and spend hours chasing delivery, you may want to go elsewhere.
UPDATE: It's now been 8 weeks since I placed my order and 16 days since I've had any response at all regarding chasing where it is. How this company stay in business is a mystery.
UPDATE 2: Shortly after my update above and about 2 months after my order, I managed to get a refund after stating that TKT had breached the Consumer Rights Act 2015 under the maximum 30 day delivery rule. I see that on 'Company Check' website it shows the company status of TKT as 'Meeting of Creditors'. A Google search will explain what this means but may exlain why the company website has been down for weeks and a growing number of people are complaining on here of non-delivery and poor communications. As another reviewer has identified, the owner appears setting up or getting involved in other companies looking at the information held by Companies House. Should TKT become bankrupt, there are strict limitations on a director of that company managing or forming another company. I will watch with interest what happens there but I hope that either TKT gets back to the principles on which it was originally started or that those who are owed money are suitably compensated. The current total lack of communication really is appalling.

14 September 2018
Unprompted review
Rated 1 out of 5 stars

Outrageous! Delivery never showed up, now I'm being blanked

Pre-ordered a pair of Dethray sunglasses as a birthday present to myself, however 2 months later, still nothing. Apparently, they were shipped but I never received them.

I asked for a replacement pair which I was told would be sent out that week... that was 2 weeks ago and now no one is responding to my emails.

Outrageous!

12 September 2018
Unprompted review
The Killing Tree® logo

Reply from The Killing Tree®

Hi Danny,

We are incredibly sorry that your time at The Killing Tree was so disappointing. We are very sorry for the delays you have faced in receiving your order in both instances but hope your order is now with you and you are loving the products! As per our conversation yesterday - you can track your order with the given code via: https://norsk.global/track-and-trace/

If there are any further queries or issues then do not hesitate to contact me at:

jane@thekillingtree.co.uk

Kind Regards,
Jane // TKT

Rated 4 out of 5 stars

ordered some deathrays

ordered some deathrays, they took a while but arrived just in time for my holidays. Good quality build, nice design and good lenses, the only gripe I had was that I didn't get many updates as to the status of my order, other than that top quality goods.

7 September 2018
Unprompted review
Rated 1 out of 5 stars

I ordered sunglasses but I never got…

I ordered sunglasses but I never got that and for that I emailed and tried to contact them many other ways in many times but they never replied me anything. They are very inconvenience and very unhelpful once you made a payment.they do cheat with customer and never sent the item that you pay for.

7 September 2018
Unprompted review
The Killing Tree® logo

Reply from The Killing Tree®

Hi Kawsar,

We are incredibly sorry to hear that your experience with The Killing Tree was so disappointing. I can see from the Customer Service platform that we have replied to each of your emails and have not received any further response from you on any of the occasions which could be an issue on our half with the possibility of having the incorrect details! As per our most recent email to you (on 3rd September) we were shipping your sunglasses in the next week from this - your order has been dispatched and has hopefully reached you by now!

If this is not the case then please contact me personally at:

jane@thekillingtree.co.uk

and I can chase this up with the courier for you! If you have any further queries or concerns then please do not hesitate to contact me at the above email address.

Kind Regards,

Jane // TKT

Rated 1 out of 5 stars

12 days after my order was placed and…

12 days after my order was placed and still nothing has been shipped this is a fake site and it just another internet scam.

6 September 2018
Unprompted review
The Killing Tree® logo

Reply from The Killing Tree®

Hi Adam.

I am so sorry to hear you have had such a disappointing experience with The Killing Tree. Our standard shipping time is usually 6-10 working days which can explain your wait! However, in times of high demand this can be longer but we always aim to get your order to you as soon as possible! I can assure you we have not scammed you and we are a legit company who values our customers (such as yourself)!

I hope this can provide more of an explanation to your wait and if you need any more information or have any more queries then do not hesitate to contact me at:

jane@thekillingtree.co.uk

Kind Regards,
Jane // TKT

Rated 1 out of 5 stars

This is the second time I've ordered a…

This is the second time I've ordered a free item where you just pay postage. On both occasions I've received nothing. Will no waste my time or money again.

After being instructed to send order numbers to the email in the reply to this review I did. I've not even had an acknowledgement that the email was received much less a resolution.

5 September 2018
Unprompted review
The Killing Tree® logo

Reply from The Killing Tree®

Hi Rae,

We are so sorry to hear your experience at The Killing Tree was so disappointing! I can see that we had shipped your order during August and if it still hasn't reached you then we shall arrange a re-ship to you immediately! If you have been in contact with our customer service team at info@thekillingtree.co.uk then your email shall be responded to shortly! If you have not previously contacted us then please email the above address or myself personally at:

jane@thekillingtree.co.uk

and I can resolve this for you! If you could send across both missing order numbers then I can get these re-sent to you and hopefully get this situation resolved!

Kind Regards,
Jane // TKT

Rated 5 out of 5 stars

I love

I love
I bought a deth moth pin badge because it matches my tattoo and I absolutely love it, arrived in good time and I got good tracking and updates and I just love shopping with the killing tree

5 September 2018
Unprompted review
Rated 5 out of 5 stars

Great customer service via email

Great customer service via email, I ordered a bundle which included sunglasses, I had to wait about 3-4 weeks for it to show up but it was because they had to wait for sunglasses to arrive before could be shipped.

29 August 2018
Unprompted review
Rated 1 out of 5 stars

If I could give no stars I would

If I could give no stars I would . The order of sunglasses took 3 months to arrive after loads of emails with the same stupid generic response . Cheap nasty quality !!

29 August 2018
Unprompted review
The Killing Tree® logo

Reply from The Killing Tree®

Hi there,

I am sorry to hear The Killing Tree have disappointed you on this occasion. As you were aware, the DethRays you ordered were part of a pre-order discount to be released at the beginning of August - as we had a huge amount of these pre-orders combined with issues with our supplier dispatch did begin as stated; however, the dispatch process had to be extended due to stock management and only being a small team.


I personally took the time to communicate your status of your order on each occasion you emailed us so rest assured we have been taking your query in the highest regard. We had shipped your order to you and you requested a return - if you still wish to follow this procedure then please see the last email we sent on how to receive your refund on the return of the items.

As I understand, it is rather frustrating having to wait so long for sunglasses but we did aim to keep you updated at every point and make sure your order got to you!

If you have any more queries please contact me personally on:


jane@thekillingtree.co.uk


Kind Regards,
Jane // TKT

Rated 3 out of 5 stars

Slowwwwwww Delivery

I ordered my product and when it arrived it looked great and feels like good quality too. The only problem was the delivery, I ordered my product (bearing in mind there was nothing on the company’s website to suggest that the product was not in stock) and waited for delivery.

Two weeks of waiting later I emailed the company and didn’t receive a reply, two days later I messaged them on Instagram and left a comment on their (very active) instagram feed.

Another day passed and I finally got separate responses to my email and Instagram messages despite me quoting the delivery number and the other message in each message I sent. I was told delivery would take another two weeks.

Fair dues to the company when I explained that I’d ordered the product for a holiday a week away they said they’d expedite delivery and sent it out that day. So all in all I waited three weeks the delivery of a product which should have taken five days.

All in all it’s a great store but they need to sort their logistics out.

29 August 2018
Unprompted review
The Killing Tree® logo

Reply from The Killing Tree®

Hi Sam,

Thank you for taking the time to write your review and provide us with the feedback.

Our personal email/message replies are responded to by our Customer Service team who operate at different hours to the published posts you see across social media. Myself and the customer service team aim to respond within two working days of the query raised as we cannot cover weekend and out of office hours - possibly why you felt unheard!

I understand your wait time is disappointing but due to high demand our standard shipping time of 6-10 working days has been held at slightly longer! As an independent we work hard to meet this time frame but sometimes it I impossible to meet.

I am very glad to hear you love the products and if you need anything else from us please contact me personally at:

jane@thekillingtree.co.uk

Thank you for your time and patience,
Jane // TKT

Rated 2 out of 5 stars

Ordered a bundle from them

Ordered a bundle from them, took nearly a month to arrive, had to chase them for updates as they never bothered to let me know there was a delay, just happy to take my money. Same excuse used each time, no apology, no discount, no gesture. Poor service. After a bit of internet digging, it seems they do this a lot. Can’t say I’ll be rushing back to spend more with them.

29 August 2018
Unprompted review
The Killing Tree® logo

Reply from The Killing Tree®

Hi Mark,

I am so sorry to hear that your experience with The Killing Tree was so disappointing! We had attempted to apologise to you and resolve the matter but as I can see that is not the case - if you would like to pass on your complaint to me at:

jane@thekillingtree.co.uk

I can see what I can do to rectify the situation. I am sorry that there was a delay with receiving the Doomfarers and I agree this could have been communicated better to you; we value your time and patience and always wanted to make sure you were put first.

I hope now you have received the order that you are loving the items and if there is anything else we can do for you please email the address above.

Kind Regards,
Jane // TKT

Rated 1 out of 5 stars

Terrible!!!!

Took over 6 weeks to deliver, no communication, after 4 weeks i enquired again and they said they had run out of stock and were waiting for new shipment. Told would be sent by the end of that week. Still nothing. End of 6th week finally arrive.... And wasn't worth the wait!!

29 August 2018
Unprompted review
The Killing Tree® logo

Reply from The Killing Tree®

Hi there,

We are so sorry to hear you had such a disappointing experience with The Killing Tree.

I am sorry that there was an unforeseen delay with receiving the Doomfarers and I agree this could have been communicated better to you; we value your time and patience and always wanted to make sure you were put first.

We had expected the delivery to arrive a lot sooner and this is what we communicated with you - problems arose when the items did not arrive with us and this went miscommunicated to you - for this we are sorry.

If you have any further queries then please contact me personally at:

jane@thekillingtree.co.uk

I hope now you have received the order that you are loving the items and if there is anything else we can do for you please email the address above.

Kind Regards,
Jane // TKT

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