Thehouselights Reviews 199

Excellent communication throughout the process. Easy ordering, and delivery within the week (was concerned about this after reading other reviews) The lights were very well packaged (had also been a... See more

Really excellent customer service. A little hitch on delivery time but they went above and beyond to sort and they did. Light is fabulous. I am thrilled with it and everyone who sees it (you can’t mis... See more

Ordered 2 lights for our hallway after seeing picture online, I was hesitant after the reviews but they are beautiful, one of the domes was missing but the customer service has been great to help reso... See more

House lights customer service team are incredibly helpful, efficient and solution based!! These days it’s so hard to find the right person to speak to when something goes wrong but at house lights... See more

Our light is stunning, really delighted with it. Kristin in customer services was super helpful with quick replies to any emails and helped to get things resolved when EVRI messed up. She arranged for... See more

Scandinavian Dimmable Wood LED Flush Mount Light I love the sleek modern Scandinavian design of these ceiling lights. They go well in my sixties house and have been much admired. The thick wood s... See more

What a fab find! Love, love, love the beautiful lights from the guys at thehouselights.com - we bought the 8 light globe chandelier for our kitchen and it looks amazing. This, I feel, is just the begi... See more

I purchased the 8 Light Mid-Century Modern Opal White Glass Globe Chandelier back in February. I was captivated by the design and knew I wanted this light as a standout feature for my lounge renovatio... See more

I recently purchased an 8-light Sputnik ceiling light from this company, and it is absolutely beautiful. The design looks stunning once installed and the quality is excellent — solid, well-made, and v... See more

The shipping of the lights took a few weeks but when they arrived they were in good condition and looked exactly as described. Slightly tricky to find the right bulbs but I didn’t check that before or... See more

Amazing customer service. I ordered a ceiling light over a month ago and due to refurbishment only got around putting the lights on now. One of the white globe had a small crack but the customer servi... See more

We used The house lights for all of our indoor lights for a full house renovation. I used the online code given and got a really good discount. They all arrived very prompt and exactly how they were d... See more

Beautiful lights. We ordered 2 chandeliers for our vaulted ceiling, good quality, glass, with a modern twist. Initially the delivery company only delivered one, the other lost in transit. After con... See more

I received a damaged lamp because the shipment wasn't inspected until after the house renovations were completed, so I filed a complaint after 30 days. I received a quick response and a guarantee that... See more

Wow ….. incredible service speedy delivery but most of all the light is incredible well made and looks sensational in our home this is the 3rd light I have purchased can’t wait to buy more lights from... See more

I bought a beautiful chandelier from Thehouselights after comparing prices of other retailers. I have since had communication with their returns department as I had misjudged the space I was going to... See more

Great customer service. Returns process made simple by there CS team, Kristen has been super helpful. I will be ordering again soon!

Great customer service. Had an issue with my order and it was past the period of reporting it. They still sorted out my problem as a gesture of good will. Responded within 1 day.

Brilliant service and a beautiful product:) The order updates and communication were excellent throughout. The item itself looked even more elegant in person than it did on the website. Installation... See more

My order didn’t arrived via Evri. The issue was quickly resolved by the company and a new light was sent via a different courier. Very happy with the light and service

I was really impressed with the Globe style pendant Light I ordered from the House Light company it came in a very well packaged box with all the Glass globes boxed in a polystyrene pack , I wa... See more

Great quality of lights and super speedy delivery. Customer service were quick to respond and quick to resolve my query. Will definitely order again.

Absolutely delighted with my new light fitting worth every penny would definitely use the house lights House again

My light came quickly, good communication on delivery, and was very pleased with it when it arrived, felt very good quality, thanks!

Since using light house company the communication has bn phenomenal..the product is great and these chandelier gives of a radiant light.

We love our new light. It took a while to arrive, due to an issue with the courier (Evri), but that wasn’t the light house company’s fault. I would buy from them again.

LOVE the light that was purchased. GREAT quality, easy to install and GREAT customer service. Highly recommend!

Just purchased this light! Absolutely cannot wait to get it put up! Fantastic customer service, highly recommend ⭐️⭐️⭐️⭐️⭐️

Great lights. Good communication. Very pleased and will order from this company again.

Beautiful light, which arrived quickly. The light is really expensive looking -excellent value.

Beautiful lights and arrived promptly. I ordered 5 lights in total and they are lovely

The light fitting I bought I looks excellent (as does the one I bought for a different room from this company a couple of years ago). One of the glass light shades was broken in the box when I opened... See more

Beautiful light and excellent customer service

Great product at a great price! After service spot on. Contacted company, Kristin was brilliant! Replied immediately, sorted out our problem. Can highly recommend!

I hadn’t done my homework and this is a Chinese company exporting to the UK. The website had customer photographs and 5 star reviews of what was utter tat when it came almost one month after orderi... See more

Terrible service taken ages to deliver, delivery sent back and then supposedly try to redeliver (this never happened check our camera and some in all day ) Personally I would never use this company... See more

I ordered a light almost 4 weeks ago. No communication to say it was out of stock. 2 weeks later I contacted the company to ask what was happening. I was told yes it was out of stock but they were get... See more

Worst light I've ever received - do not waste your money! I even tried to put a review on their website and it wasn't published. They obviously only approve good reviews to make their lights look half... See more

Swift delivery but the light is Nothing like the picture it’s completely different colour. Emailed to get money back and they offered a 20% discount for a light I don’t want! Currently dealing with tr... See more

Avoid this company if you value your time. They took my money for an 'in-stock' item, only to tell me two weeks later it was out of stock. After missing a second promised delivery date, I asked for a... See more

Very poor company, they make it so hard to return, I don’t feel like I am liaising with a UK company. Don’t be fooled, I would not order from them again

The light I ordered was quite a different colour to the one shown online so I had to return (at my own cost). The refund was slow to process and took some chasing. The phone number on the website also... See more