Thehalalfoodshop Reviews 

617
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

First time ordering, ordered mostly frozen food so was a bit apprehensive about how the delivery will be executed. The package was well insulated and packed with ice packs. All products in perfect con... See more

Rated 1 out of 5 stars

Where is my ordered product? Or what’s happening with refund or replacement? Please communicate.

Rated 5 out of 5 stars

I absolutely love ordering from Thehalalfoodshop. I generally tend to order meat and poultry. It arrives well packaged and insulated. Great care is taken when packing other items purchased (such as bi... See more

Rated 5 out of 5 stars

I loved my experience on the Halal Food Shop website, it is super friendly and easy to use. The orders are dispatched on Mondays and Thursdays on a next-day delivery service with DPD. Local delive... See more

Company details

  1. Supermarket

Information provided by various external sources

1. Order Online 2. Pay Online 3. Delivered to Your Door


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

617 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(617)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Quick delivery

Quick delivery, one pot of curry paste was unsealed and open. Still used anyway but not happy it wasn’t sealed.

6 January 2024
Rated 1 out of 5 stars

Stock Updates

After placing the order they called to tell me the item I ordered wasn’t in stock and discontinued. Weeks later, it’s still showing as in stock.

2 December 2023
Rated 4 out of 5 stars

First time shop

We used the halalfoodshop for the first-time and overall had a positive experience.
Prices were good, selection was great and delivery was prompt.
I was sceptical about buying fresh goods online and how it would be delivered, but I needn't have worried for the most part.
The cooling methods they use was exceptional and when I opened the box at home, everything was nice and cold inside the box.
The only reason I have not given a five star review is, the burger patties which we bought were not packaged very well as opposed to the other fresh meat. Everything else was sealed very nicely and packaged tightly, the burgers plastic packaging was not sealed. Fortunately they somehow managed to stay in the plastic on account to how well and tightly everything else was packaged.

1 November 2023
Rated 5 out of 5 stars

QUALITY MEAT

GREAT SERVICE FOLLOWED INSTRUCTIONS 100% RECCOMEND VERY GOOD QUALITY MEAT AS I ONLY BUY HMC APPROVED THANK YOU!

7 November 2023
Rated 5 out of 5 stars

I loved my experience on the Halal Food…

I loved my experience on the Halal Food Shop website, it is super friendly and easy to use. The orders are dispatched on Mondays and Thursdays on a next-day delivery service with DPD. Local deliveries are FREE if your order is over £40.

The packaging is safe and secure, your items will not go anywhere no matter how much they are tossed and turned during transit. If you are worried about your frozen items defrosting, do not worry because they also use insulation wool and ice packs to keep the products frozen/chilled. All items are packed with care, fresh meat is vacuum sealed and it is HMC-approved from Al Barakah Meats.

Overall, a great experience and a website I shall definitely recommend to order from.

17 October 2023
Rated 4 out of 5 stars

Not Great for 5 stars

I was told I would get an email to say when the goods are dispatched but nothing came - when I got home I find the items outside my door.
Also minimum order is £50 and this isn’t stated anywhere on the website .

28 October 2023
Thehalalfoodshop logo

Reply from Thehalalfoodshop

Hi Idris

Thank you for your feedback. All positive and negative feedback is appreciated.

Our website has a delivery information page which includes minimum order amount and dispatch information we can be found here: https://www.thehalalfoodshop.com/pages/delivery-information

In regards to delivery dispatch, this is done by DPD who have a spectacular tracking service which includes notifications on their app.

As they are deliverying fresh/frozen food products, they are advised to leave your parcel in a safe place to ensure the delivery is not delayed by returning to the depot for re-delivery.

Kindest regards

The Halal Food Shop

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