The only milk that our 18 month old can drink, despite being on a different brand before, she loves this. She’s so full of energy throughout the day & always goes to sleep nicely after a bottle - we w... See more
Company replied
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I've used this brand for both my daughters and even qith lockdown and other issues we've come across asda has always been able to supply and deliver there best service to us for being to get our young... See more
Company replied
great product, our little boy lost more than half his birth weight due to being ill whilst i was breast feeding he was given top ups of the cow and gate hungry milk and it worked! whilst i didn't wan... See more
Company replied
I phoned the customer service helpline for advice on feeding my baby on holiday. Begonia was incredibly helpful talking me through all the options for taking ready to drink milk and powdered milk abro... See more
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Company details
Written by the company
Founded in Britain 🇬🇧 Made with love for little tummies❤️ Making babies smile for over 100 years🥰
Contact info
United Kingdom
- 0800 977 8880
- cgbabyclub.co.uk
4.7
Excellent
634 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Went with cow gate due to other parents…
Went with cow gate due to other parents recommending it and also very positive reviews. Since our daughter was born we have used cow gate at first it seemed fine few days she gets pretty ill projectile vomiting and refusing to drink. One pot I opened smelt like gone off egg even tho the date on the pot weren’t till October once we stopped using it and went to organic formula she has been completely fine. Highly would not recommend. Go for organic formula instead
7 March 2026
Unprompted review
Reply from Cow&Gate UK
Hi Jack,
We’re really sorry to read about your experience and to hear that your daughter has been unwell. We can understand how worrying this must have been for you as a parent.
Our formulas go through very strict quality and safety checks, so it’s concerning to hear about the smell you described. This is certainly something we would like to look into further for you.
If you’re happy to, please contact our Cow & Gate Careline team so we can gather a few more details, including the batch information from the pack. You can reach them here:
https://www.cgbabyclub.co.uk/our-careline.html
Your baby’s safety and wellbeing are extremely important to us, and our team will be very happy to support you. ❤️
Team Cow & Gate ❤️
Great customer service
Great customer service. I've chatted with one of their customer service teammates on WhatsApp and they were superb with assisting all my questions. Thanks.
12 November 2025
Unprompted review
Reply from Cow&Gate UK
Thank you so much for your lovely review ❤️
We’re so pleased to hear our team was able to support you and answer all your questions. That truly means a lot to us.
Poor knowledge of supply chain
UPDATE...I Have tried to reach Cow and Gate by DM and the site keeps crashing....no way to connect to them
I contacted Cow and Gate as to where to purchase one of their products as all our local major supermarkets did not...this was my emails to them, their reply...I was not impressed...
Please can you tell me where I can buy your first muesli in thr EH26 Postcode area..I have tried Tedco, Morriston, asda and sainsbury?
Thank you for your message. Unfortunately, we don’t have access to individual store stock levels or availability information. Retailers manage their own stock independently, so we’re unable to confirm where specific products, such as My First Muesli, may currently be available in your area.
We would recommend checking directly with larger supermarkets or pharmacies, as well as their online stores, since availability can vary between locations.
Please do not hesitate to contact us if you have any further queries.
4 November 2025
Unprompted review
Reply from Cow&Gate UK
Hello Jamie,
I'm so sorry to hear that you have had a negative experience with our brand. This is not how we want our customers to feel, and we apologise that satisfactory guidance was not provided. We would love the chance to rectify this for you, so if possible, could you please reach out to us via DM on our social media accounts so we can contact you directly?
Thank you and apologies again,
Alicia - The Cow & Gate Team ❤
Excellent
Finally a helpful costumer service ! Very good experience! Thank you !
2 October 2025
Unprompted review
Lovely company
I've signed up to the Cow & Gate baby club twice before and never received a Cow & gate cow with any of my children. I messaged the company via WhatsApp and they not only contacted me straight away, they told me they'd send me one for my new baby 🥰
11 September 2025
Unprompted review
Reply from Cow&Gate UK
Hi Courteney,
Thank you so much for your lovely review. We’re so pleased we could help and get a Cow & Gate cow sent out for your little one. We hope it brings lots of smiles and cuddles.
Best wishes,
Cédrine, Cow & Gate UK ❤️
Fantastic customer service from Begonia
I phoned the customer service helpline for advice on feeding my baby on holiday. Begonia was incredibly helpful talking me through all the options for taking ready to drink milk and powdered milk abroad. She also gave advice on how to make up powdered milk abroad. I am really happy with my customer service experience, and feel confident to travel with my baby.
1 September 2025
Unprompted review
Reply from Cow&Gate UK
Hi Emma,
Thank you so much for taking the time to share your kind words. We’re delighted to hear that Begonia was able to give you the advice and reassurance you needed for travelling with your little one. We’ll be sure to pass your lovely feedback on to her, it will mean a lot. Wishing you and your baby a smooth and happy trip!
Best wishes,
Cédrine, Cow & Gate UK ❤️
The Anti-Reflux & Regurgitation Formula…
The Anti-Reflux & Regurgitation Formula made my 9 week old baby have severe constipation, to a point where we had to call 111 and see a doctor.
9 August 2025
Unprompted review
Reply from Cow&Gate UK
Hi Marc,
I’m really sorry to hear about your little one’s experience with our Anti-Reflux & Regurgitation formula. That sounds very worrying, and we hope your baby is doing okay.
We’d like to look into this with our quality team. If you’re able, please share:
Product name and pack size
Best-before date and batch code
Where and when it was purchased
Any photos you have of the pack
For your baby’s wellbeing, we’d also recommend speaking with your healthcare professional. If you’d like, I can arrange for one of our midwives to get in touch as well.
Please reply to our private message on Trustpilot (or DM us) with the details above, and we’ll follow up right away.
Kind regards,
Cédrine, Cow & Gate ❤️
Clear and helpful
Clear and helpful , gave a useful response , and helped me understand the difference between the formula 3 and 4. Thanks Begonia
28 July 2025
Unprompted review
Reply from Cow&Gate UK
Hi Naqeeb, thank you for the 5 stars review!
We’re so glad Begonia helped make the difference between Stage 3 and Stage 4 clear. I’ll be sure to pass on your kind words. If there’s anything else you need, just let us know.
Kind regards,
Cédrine, Cow & Gate ❤️
Amazing very helpful
1 July 2025
Unprompted review
Reply from Cow&Gate UK
Hiya, Thank you so much for your kind words! 💚 We're so glad to hear you found the support helpful. If there's anything else you need in the future, we're always here for you. Thanks again for taking the time to leave a review!
Best wishes,
Prash from team Cow & Gate
New born powder
It turned my bottles pink, made my baby stools turn green and kept him sick
14 June 2025
Unprompted review
Reply from Cow&Gate UK
Hi Myesha, We're really sorry to hear about your experience – that must have been very concerning, and we truly understand how upsetting it must have been.
We’d really like to look into this further with you. Could you please DM us via Messenger or WhatsApp? Our Careline team is here to support you and pass your case to our Quality Team for investigation.
https://www.cgbabyclub.co.uk/our-careline.html
Thank you again for reaching out we’re here to help. 💛
Best,
Prash from team Cow&Gate
Webchat with Begonia was very helpful
Webchat with Begonia was very helpful, very good customer service
21 May 2025
Unprompted review
Reply from Cow&Gate UK
Thank you so much for your lovely feedback! We're really glad to hear that Begonia was able to support you — we’ll be sure to pass your kind words along to her. If you need anything else, we’re always here to help 😊
Best,
Prash from team Cow&Gate
Excellent customer service - 5 stars for Blanka!
Excellent customer service! I used WhatsApp to contact them to ask for advice about the closest formula I could use in the country I went on holiday, and I’ve received a very fast, accurate and helpful answer from Blanka. They provided me with all the info I needed, very happy with their help!
21 May 2025
Unprompted review
Reply from Cow&Gate UK
Thank you Sarah, for your lovely feedback! We're thrilled to hear that Blanka was able to help you quickly and clearly while you were away. We'll make sure she sees your kind words!
Wishing you and your little one all the best on your travels ✈️😊
Best Wishes,
Prash from team Aptamil
Thank you Cow&Gate really appreciate…
Thank you Cow&Gate really appreciate the customer support that’ I received today. Khadija from Cow&Gate thank you so much for going above and beyond to help me with the information 🙏🙏🙏
Holmes
19 May 2025
Unprompted review
Reply from Cow&Gate UK
Hi Holmes,
Thank you so much for your kind message! We're so pleased to hear that you had a positive experience and Khadija will be especially thrilled to know her support made a difference.
If there’s anything else we can do, we’re always here to help. 😊
Best wishes,
Prash from team Cow & Gate UK
I had a great experience with Cow &…
I had a great experience with Cow & Gate customer service. They extremely helpful. A special thanks begonia who helped me get exactly what I was looking for for my little boy
7 May 2025
Unprompted review
Reply from Cow&Gate UK
Hi Chloe,
Thank you so much for your lovely review! We’re thrilled to hear you had a great experience with our team, and we’ll be sure to pass on your kind words to Begonia. Wishing you and your little boy all the best! 💛
Best,
Prash with Cow & Gate Team
Had a question via WhatsApp
Had a question via WhatsApp, Blanka was very helpful and replied quickly explaining in detail my answer.
1 May 2025
Unprompted review
Reply from Cow&Gate UK
Hi there,
Thank you so much for your kind review! We’re really happy to hear that Blanka was able to assist you quickly and clearly. If you have any more questions in the future, don’t hesitate to get in touch!
Best wishes,
Cédrine and Team Cow & Gate
c&g baby club uk customer service helpful
Customer service 'c&g baby club uk' was very helpful. I was confused about the different temperatures needed for different formulas and Prash was able to answer my questions fully and clearly.
Baby's reflux started getting worse at 7 weeks so health visitor advised switching to anti reflux formula. So far it's working well!
26 April 2025
Unprompted review
Reply from Cow&Gate UK
Hi Georgia,
Thank you so much for sharing your experience with us! We’re truly delighted to hear that you received clear and helpful support, and that the anti-reflux formula is making a positive difference for your little one. Every baby’s journey is unique, and we’re proud to be by your side through these important early stages.
If you ever have any more questions or need further advice, our team is always here for you. Your little one’s comfort and your peace of mind mean the world to us.
Wishing you and your baby continued health and happiness,
Khadija with Cow&Gate Team
Effective formula and great customer service
Our baby drinks Cow & Gate Comfort as he had constipation for a while. This formula solved the issue and our baby feeds well. We travelled to France and we started running out of formula. We couldn't find Cow and Gate in France, so we contacted Cow and Gate Customer Service (I talked with Leanne H). It was easy to contact them via their website, the response was fast, and they were very helpful recommending a similar formula that we could find in France. Thank you Cow and Gate team!
14 April 2025
Unprompted review
Reply from Cow&Gate UK
Thank you so much for taking the time to share your kind feedback! 💛 We're really glad to hear that Cow & Gate Comfort has been working well for your little one, and that Leanne was able to support you during your travels. We'll be sure to pass on your lovely words to her and the team. Wishing you and your family all the best – and safe travels! 😊
Best Wishes,
Prash with team Cow&Gate
I contacted the Cow & Gate careline…
I contacted the Cow & Gate careline with some questions around their Toddler milk. They were really helpful, took the time to understand my query and how they could help and then provided really clear and simple advise. Blanka was lovely. Only thing id say is the chat box is a bit small, so if the message it quite long it's hard to read it, but thats a minor point vs. the outstanding service.
26 March 2025
Unprompted review
Reply from Cow&Gate UK
Hello there,
Thank you so much for taking the time to leave us a 5‑star review, we’re thrilled to hear that Blanka was able to answer your questions clearly and supportively. I’m sorry the chat box felt a little small; we’ll certainly share your feedback with our team as we work to improve the experience for everyone.
If you ever need anything else, please don’t hesitate to reach out. We’re always here to help.
Warm wishes,
Cedrine and Team Cow & Gate
Query Re Preparation of Milk
I contacted Cow & Gate via Facebook Messenger and received a speedy and detailed response to my query, in addition to a link which took me to other useful information. Wouldn’t hesitate to use this service again. Thank you.
12 March 2025
Unprompted review
Reply from Cow&Gate UK
Hi Debbie,
Thank you for sharing your positive experience with us! We're thrilled to hear that you received a speedy and detailed response to your query, along with additional useful information. Your feedback is greatly appreciated, and we're glad to know that you wouldn't hesitate to use our service again. If you have any more questions or need further assistance, please feel free to reach out.
Best regards,
Suren and The Cow & Gate Team
Used WhatsApp for a query
Used WhatsApp for a query. Blanka picked up the message and replied promptly, answering all my questions. Thank you
12 March 2025
Unprompted review
Reply from Cow&Gate UK
Hi Mrs. Billett,
Thank you for your lovely review and for sharing your experience with us! We're delighted to hear that Blanka was able to assist you promptly and answer all your questions. Your feedback means a lot to us, and we're always here to help. If you need any further assistance, please don't hesitate to reach out.
Best regards,
Suren and The Cow & Gate Team
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