Thehalalfoodshop Reviews 

617
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

First time ordering, ordered mostly frozen food so was a bit apprehensive about how the delivery will be executed. The package was well insulated and packed with ice packs. All products in perfect con... See more

Rated 1 out of 5 stars

Where is my ordered product? Or what’s happening with refund or replacement? Please communicate.

Rated 5 out of 5 stars

I absolutely love ordering from Thehalalfoodshop. I generally tend to order meat and poultry. It arrives well packaged and insulated. Great care is taken when packing other items purchased (such as bi... See more

Rated 5 out of 5 stars

I loved my experience on the Halal Food Shop website, it is super friendly and easy to use. The orders are dispatched on Mondays and Thursdays on a next-day delivery service with DPD. Local delive... See more

Company details

  1. Supermarket

Information provided by various external sources

1. Order Online 2. Pay Online 3. Delivered to Your Door


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

617 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(617)

25 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10 out of 10

Next Level service!!! 10 out of 10.

Delivered next day eventhough 1 to 3 day delivery
Refunded for out of stock items

What more could you want.

P.S the pepperoni was something out of this world

13 June 2022
Rated 1 out of 5 stars

Very bad

Very bad, missing items as well as charged me more price then on label as well, no refund or reply to email after two days now, I writing review, they lost a customer, money greedy people this company is a shortterm won't last long, should focus on honesty and providing customers needs then being money greedy, money greedy business don't last long.

11 June 2022
Unprompted review
Thehalalfoodshop logo

Reply from Thehalalfoodshop

Salaams Mo

Thank you for your feedback. We apologise if you feel that way, however our previous reviews show a reflection of our service. On occasions mistakes do occur and it our teams responsibility to resolve issues as soon as possible which can also be seen in our reviews.

Unfortunately, some of our products arrive with price points labelled on them without prior notice and we ship them out immediately which has happened on this occasion.

We have tried to contact yourself via phone on numerous occasions with no joy and we have since replied via email. We would like to discuss resolve the issue regarding missing item which was not mentioned previously. We understand your frustration if this is the case, however we require your assistance to resolve issues.

Jazakallah

The Halal Food Shop

Rated 5 out of 5 stars

Great experience

Great experience, and quick service. Replaced items that weren't available with very close match which we were very happy with. Can definitely taste the difference compared to supermarket brands! Planned for a 150 person event and ended up with near 400. Definitely enjoyed by all. Thank you

6 June 2022
Rated 5 out of 5 stars

Excellent Customer Service and Product

No service is perfect but it is what you do when things don't go well. Due to unforeseen we couldn't receive delivery of the products. Halalfoodshop were very understanding of our situation, the owner himself rang me to clarify the situation and gave a full refund.

Me and my wife have been avid users of Halalfoodshop and will inshallah continue to do so. All of our halal meat and other produce is now procured from Halalfoodshop. They are a major convenience for busy Muslim professionals. 100% recommend.

16 May 2022
Rated 5 out of 5 stars

Absolutely amazing chicken…

Absolutely amazing chicken wings,fillets and burgers from here delivered quick time as well properly packed
Done three orders so far and now know I will be a life long customer

5 May 2022
Rated 5 out of 5 stars

First time ordering

First time ordering, ordered mostly frozen food so was a bit apprehensive about how the delivery will be executed. The package was well insulated and packed with ice packs. All products in perfect condition. Selected normal delivery- placed order on a Sunday night and received items on Tuesday morning. Delivery made by DPD so had a time slot. Will be using these guys again In Shaa Allah.

10 April 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look