thegreenlabels Reviews 

249
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Timely delivery, no necessarily big packaging. Personally written message is a cute little extra. Clothing has nice material. One sweater looks different from what I thought (but it's still very nice!... See more

Rated 5 out of 5 stars

I was looking for a nice outfit and Claudia personally helped me to pick a perfect outfit in the showroom. I only shop at secondhand stores or once per year at the green labels because im sure it are... See more

Rated 4 out of 5 stars

Pick up at tgl atelier is very convenient! I was glad I could skip the shipping process for environmental reasons but I was also excited to peak into the atelier which I understood was not exactly the... See more

Company replied

Rated 5 out of 5 stars

The best shopping experience in 5 years living in the Netherlands. Claudia was super kind, patient and with a big know-how about the brands the she has at The Green Labels. I loved all the process and... See more

Company replied

Company details

  1. Women's Clothing Store

Information provided by various external sources

Discover and shop online green labels that do not compromise style over ethics. We ship worldwide!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

249 reviews

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4.7

All reviews

(249)

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Rated 5 out of 5 stars

The dress is wonderful and as…

The dress is wonderful and as described. I thought to be between two sizes, so I ordered them both. The customer service reached out to see if they could help me avoid the costs for returning one item and customs and we tried to figure out my size for this dress. Much appreciated! The whole conversation was friendly and very helpful. Thanks again

29 July 2022
Rated 1 out of 5 stars

I ordered 2 pairs of socks which worn…

I ordered 2 pairs of socks which worn out only after one wash. I did not use bleach, high temperature, or high-speed spinning. I asked for the refund, but I haven't gotten any reply. The store's concept is good, but they seem not sincere to their customers.

*reply
Thanks for the refund. It seems there is a misunderstanding, but I wouldn't call it 'a small thread' came out. The threads used in the ribbing snapped and made the ribbing weaker, which implies that it won't last longer. Please don't assume that I would throw the socks away. I usually use my clothes until it is completely unusable.

15 July 2022
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Reply from thegreenlabels

Dearest Monica,

We are so sorry that a small thread has worn out of your sock after only 1 wash. It is clearly unacceptable and shocking that this can happen nowadays. For that reason, we have fully refunded your order. Nevertheless, as it is such a small defect we really hope you will wear your socks as it would be such a shame that they would end up in the landfill for such a small defect.

Much love from all the team here at TGL!

Rated 5 out of 5 stars

The best shopping experience in The Netherlands

The best shopping experience in 5 years living in the Netherlands. Claudia was super kind, patient and with a big know-how about the brands the she has at The Green Labels. I loved all the process and I'll become a customer after this first purchase for sure.

12 July 2022
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Reply from thegreenlabels

Thank you so much!

Rated 5 out of 5 stars

I think it's time for eshops to abort…

I think it's time for eshops to abort shipping cost, like we don't pay for seller cost in shops.

2 July 2022
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Reply from thegreenlabels

Thanks for your feedback but as a small business we simply cannot carry all the shipping costs as much as the return costs which doesn't align with our sustainability policy to not encourage buying for returns.

Rated 5 out of 5 stars

Top quality!

The green labels has the highest quality brands! I love everything I bought! All of my favorites I found there.

1 July 2022
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Reply from thegreenlabels

Amazing to hear!

Rated 1 out of 5 stars

Untrustworthy

Ordered sneakers since the store offered them for a relatively low price and said they would be delivered in 1-2 days. 9 days later I haven't even received a shipping notification. I contacted customer service (7 days after ordering) and they said that I ordered a marketplace brand and it could take a while for my order to be processed - very obviously contradictory to the quick shipping statement on the item detail page. Was promised an update from their contact person but then received no further info. I'm canceling my order and really hoping to get a proper refund...

23 April 2022
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Reply from thegreenlabels

Hi Willemijn, we are really sorry to hear of the service you experienced. This definitely does not sound like the service we strive to provide to our customers and we completely understand how frustrating it can be to take the time to order a product expecting it to arrive in the administered time. Veja, is the only brand we both sell directly and via a partner for that reason it generally takes indeed 2 working days to deliver the shoes when we ship them ourselves (90% of the cases). But in the case of working with a partner company, it is difficult to fully understand the exact amount of time it will take for the shoes to be delivered, most of the time things go smooth and customers are happy with the delivery window. Nevertheless we should have better communicated those delays to you and left you the alternative to cancel at any time as the delay was growing.
Again please accept our sincere apologies. Wishing you a great week ahead!

Rated 5 out of 5 stars

TheGreenLabels Order

I am very satisfied with the quick delivery and the quality of my new dress! I love to choose sustainable, slow fashion. Not only that, but I would really recommend TheGreenLabels.com :-)

28 March 2022
Rated 5 out of 5 stars

Amazing!

I bought a really nice coat but unfortunately it didn't suit me. The quality was great and the delivery super fast. I contacted them to return it in perso and they were super speedy to answer and helpful. I was given the option to exchange it, but sadly they didn't have any other coat that would suit me, so I went for a refund. They were lovely via email and in person! A++

9 March 2022
Rated 5 out of 5 stars

I was looking for a nice outfit and…

I was looking for a nice outfit and Claudia personally helped me to pick a perfect outfit in the showroom. I only shop at secondhand stores or once per year at the green labels because im sure it are clothes with a great story. I am super happy with my purchases and have to prevent myself from wearing it every day.

2 February 2022

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