GlobeSailor Reviews 1,179

the most important advantage of this platform is the fact that at any time you can call a human being and this person will help you. Really appreciate this. online booking is fine, however, it feels great to talk to somebody real in case of questions.

Nice communicstion, found last minite walhat l was looking for and had the best tip of my life.

Sophie's communication and quick returns made it all easy for us, thanks for the assistance and a great experience.

Perfekte Organisation, absolut professionelle Firma auch vor Ort, kompetentes Personal und ein top Skipper.

Wonderful large catamaran with automatic toilet flushing, coffee machine, desalinator and ice maker! Plenty of linen plus swimming towels. The captain and chef were extremely professional and went out of their way to make everyone feel comfortable. I was most impressed with the generous attitude to food, with snacks and drinks always available and every meal a three course gastronomic affair. Most impressed with the overall professionalism and customer care ethos which beats the other two charter companies I’ve sailed with hands down. They seem to have almost all French speaking guests so hopefully they can become more international in future.

Great contact over the phone after the web booking, fast efficient, helpfull, looking forward to book with them next time.

Vincent was very responsive and cooperative. He understood our needs and provided suitable options.

Great service. Very good business understanding. High quality support.

Support was great. Consultants always available and very helpful. Thanks to Laura and the Team.

Contact from GS was slow, confusing, I had to ask for changes in documents to be in agreement with what was offered, payments took a week to go from GS to the charting company.
Finally everything was solved

Easy booking. Very helpful to ensure all our questions were answered. Will definitely be using them again.

The response of the Globesailor contact was good, it is too early to express another opinion

The service was exemplary: extremely swift, highly assertive, and entirely focused on meeting my needs as a client. I was very satisfied, particularly with the attention to conducting the entire process in Portuguese, which greatly enhanced the efficiency and comfort of the communication."

Reliable company

choice of boats at best prices and rapid follow up to advise. Contracting easy.

TRIP OF A LIFETIME!

We took a chance booking a 7-day cabin cruise on a catamaran in Thailand without knowing much about the boat, crew or locale. Vincent at Globe Sailor navigated the details for us and was very responsive to every inquiry. The price was competitive and his assurances that it would meet our expectations solidified the booking.

We were not disappointed! In fact, the 7 days on Dream Escondido, a Lagoon 620 with 10 passengers and 3 crew, may be our best vacation to date!

The tour operator was Dream Yachts. They were professional and seemed focused on both our satisfaction and safety. Captain Sem was an experienced seaman and he and his small crew worked seamlessly to provide the best possible experience. We had several days at full sail and the Captain not only knew the waters and conditions, he flexed the itinerary to ensure we were seeing each mooring/anchor site at the best possible time considering tides, weather, and crowds. The result was outstanding snorkeling spots, great overnight moorings, and prime stops at low tourist intervals.

Our fellow passengers were a delight and the shared meal and deck time easy and comfortable. Our chef/concierge, Sai, created three meals each day that were professionally prepared and delicious, capitalizing on local, fresh ingredients and recipes. We all said it was like having your Thai grandmother (much younger) cook for you each day!

Our only caution is to understand before choosing this cruise that "boat life" in this part of Thailand in March is hot! While the cabins were spacious and daytime ocean breezes provided relief, the nights were at times uncomfortable for sleeping (you could cool down by sleeping "up top" deckside)! In the end, it was well worth it to suffer some hot nights leading up to spectacular scenery and sites during the day. It was a unique and preferred way to see the islands and beaches of this beautiful country. We wouldn't hesitate to do it again!

Exhumas Dream Premium; Dream Yatch Charter; Bali 5.4 (but booked on Lagoon 620); Captain Alex and chef Veronica. I sent this message as a complaint to the company a month ago but never got a reply.

While the locations were beautiful, the boat and crew had a number of issues, which is just not acceptable for a cruise this expensive.

Boat:
Maintenance: the boat was old and poorly maintained. The door of our bathroom was broken and couldn't close, bringing poor smells into the bedroom at all times. The electric plugs in the room didn't work.
Batteries/generator: The boat batteries were in such poor shape that it was necessary to keep the (very loud) generator on all night long, which would have made it impossible to sleep even with ear plugs. Only after other passengers complained, the captain agreed to shut it off 9pm-6am. However, given the state of the batteries, that meant having most electric features off, including the fresh water pumps.
Cushions: Nearly half of the outdoors cushions of the boat were missing, making it uncomfortable or severely limiting where we could sit.
Cleanliness: the outdoor parts of the boat were unclean most of the time, to the point that all passengers felt the need to start wearing flip flops (also wore by the captain occasionally). It was cleaned only once during the cruise, and we believe that was only because the crew saw us taking photos of the dirt on the deck.
Crew:
Chef: the chef was quite unhelpful often to the point of being rude. Examples include: (a) when we asked the captain for a second roll of toilet paper on the 6th day she whispered in a belittling tone "another one?!" (b) when we asked her for two missing glasses at dinner she reprimanded us for not bringing back all them from the last meal (the glasses were in full view in the cabin), (c) constantly questioned us, for instance why we needed sugar for yogurt or condiments for a salad.
Captain (return to port): on the last full day (24/1), the captain decided to start returning to port at 11am, citing poor weather building up en route. This meant we lost half a day of the 6 actual cruise days. Despite pointing out that latest weather forecast indicated that conditions were not worsening during the day (using the same app as the captain--Windy), the captain still decided to go ahead with this plan. Then he disappeared as soon as we landed. We suspect he actually had other things to do on land and that was the reason to cut the cruise short. The sister cruise (also Dream Yacht Charter to the Exhumas), on the other hand, had the full day and came back into the harbour around 8pm.
Captain (disappeared): The captain was nowhere to be found on the morning of disembarkation either, meaning that not only he didn't bid us farewell nor helped us with the luggage, which we all had to transfer ourselves, with a dangerous 1 meter gap between the boat and the pier.
Last minute change of boat: although the ad listed the Lagoon 620, in the small print they say they can also host it on a Bali 5.4 (20% smaller, for the same number of rooms). Of course, shortly before the cruise we were informed that the cruise would be on a Bali 5.4. They offered us to switch to the sister cruise on the Lagoon 620, but Globe Sailor (Ruby) told us that the only room left was not superior (as we booked) and that it was close to the generator. That was a major reason for not accepting the change. We later found out that this could not have been true since the two rooms closest to the generator on the Lagoon 620 are both superior rooms.

Overall this was far from a "Dream Premium" experience and definitely not worth the money. The opinion was shared by all passengers on board. If you look up "Dream Yatch Charter", the company that actually runs the cruise, you see the reviews are very poor.

-No body to welcome us when arriving and no sign to inform where our boat was: we lost 1 hour looking
-very average food: industrial food, low cost products, almost no fresh products
-boat not in a good state: table quite used, 3 types of chairs, cushions that were not the original and attached with cords....and so on