Functional Gut Clinic Reviews 

46
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, making interactions pleasant and reassuring. Many people highlight the excellent service, noting clear explanations of procedures and a comfortable, supportive environment. Reviewers frequently mention the efficiency and promptness of appointments, contributing to a feeling of being well taken care of. Consumers appreciate the detailed and clear explanations provided, ensuring peace of mind throughout their experience. Many also felt well-supported and cared for, with the overall process described as efficient and professional.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, professionalism,... See more

Service

Consumers find service to be positive, with many reviewers reporting excellent care from start to finish and... See more

Product

Reviewers mention ambiguous feedback about the product, with some expressing disappointment regarding missing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Professional and efficient Drs and nurses. Friendly and helpful staff. Clean, spacious and hygienic treatment and waiting rooms. Clear instructions and communication throughout my whole procedure expe... See more

Company replied

Rated 5 out of 5 stars

Fay was very professional and explained the procedure thoroughly beforehand. She talked me through each step as it was being done and was calm and settled my nerves...

Company replied

Rated 5 out of 5 stars

Mylto was incredibly knowledgeable and patient. She took time to explain thoroughly the procedure and process which assured peace of mind. My appointment was on time and swift ensuring further I was i... See more

Company replied

Rated 5 out of 5 stars

Excellent experience at The Functional Gut Clinic. The team was professional, friendly, and made me feel completely at ease. Everything was clearly explained, and the whole process was super efficien... See more


Company details

  1. Diagnostic Center
  2. Gastroenterologist
  3. Health Consultant
  4. Medical Laboratory

Written by the company

The Functional Gut Clinic is the UK’s first dedicated independent provider of specialist diagnostic tests and treatments for gastrointestinal (GI) conditions. With clinics located in London, Manchester and Cambridge, we support patients and healthcare professionals with accurate, science-backed investigations into gut health issues like IBS, SIBO, reflux, bloating, faecal incontinence and constipation. Led by a team of experienced clinical scientists and physiologists, our clinic offers a personalised, evidence-based approach to diagnosing and managing functional gut disorders. We use advanced technology to help identify the root cause of digestive symptoms and provide clear, actionable results. Whether you're self-referring or coming via a GP or specialist, our mission is to give every patient clarity and confidence when it comes to their gut health. With thousands of tests performed each year and partnerships with NHS trusts and private consultants, The Functional Gut Clinic is recognised for clinical excellence, transparency, and compassionate care. Visit thefunctionalgutclinic.com to learn more about our services, book a test, or speak to a member of our friendly team.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

46 reviews

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4-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.5

All reviews

(46)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service & exceptionally nice people.

13 June 2025
Unprompted review
Functional Gut Clinic logo

Reply from Functional Gut Clinic

Thank you so much for the kind words! We're glad to hear you had a great experience with us.

Rated 5 out of 5 stars

Excellent in all aspects of patient care

Very welcoming and friendly
Totally professional and very caring
Top rated in every aspect of patient care

10 June 2025
Unprompted review
Functional Gut Clinic logo

Reply from Functional Gut Clinic

Thank you so much for your kind words and thoughtful feedback! We're delighted to hear that you felt welcomed, cared for, and treated with professionalism throughout your experience. Providing excellent patient care is at the heart of everything we do, so your review means a great deal to our team.

Rated 5 out of 5 stars

Was very nervous about my treatment but…

Was very nervous about my treatment but I had no need to be. Liz was fantastic at putting me at ease and made a nasty but necessary treatment the best it could be. She was very professional, knowledgeable and understanding. Would thoroughly recommend the functional gut clinic (Manchester).

10 June 2025
Unprompted review
Functional Gut Clinic logo

Reply from Functional Gut Clinic

Thank you for taking the time to share your experience. We understand how nerve-wracking it can be, so it’s wonderful to hear that Liz was able to put you at ease and make the process as smooth as possible. Her professionalism and compassionate approach are exactly what we strive for, and we’ll be sure to pass on your kind words to her. We really appreciate your review.

Rated 5 out of 5 stars

So Worth The Money and Time

I’d been sceptical about going private for gastric tests but I couldn’t have had a better experience. I was having issues with my NHS gastroenterologists who refused to believe I had any GI issues, so I ended up getting a private consultant and did a gastric emptying breath test with The Functional Gut Clinic, who not only were super supportive and made adjustments to give me the best care but also confirmed that I have a delayed stomach motility. Now I can go on to get the right treatment. I am so beyond grateful and I recommend this team to anyone looking for some guidance and answers for their issues!

26 February 2025
Unprompted review
Rated 1 out of 5 stars

All about the money

We had an appointment to visit The Functional Gut Clinic to review ongoing gut/bowel health. From the first interaction their focus seemed to be all about the money _ nothing to do with patient care or safety. Their Admin very young petson was completely uninformed and had to keep calling someone on the phone to ask questions. Our insurer couldn’t find them on any recommended lists of medical professionals associated with them. They have an impressive website but the business model seems to be all about the money.

8 November 2023
Unprompted review
Functional Gut Clinic logo

Reply from Functional Gut Clinic

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not reflect the level of care and professionalism we aim to provide.

At The Functional Gut Clinic, patient care and safety are always our top priorities. We understand that discussions around fees and insurance can sometimes feel uncomfortable, but they are an important part of ensuring transparency and avoiding unexpected costs for our patients.

Regarding insurance, we are recognised by and work with most major medical insurers. Our team are always happy to help with medical insurance queries.

We’re also sorry if you felt our administrative support did not meet expectations. Our admin team is trained to ensure accuracy, and when they need to double-check information, it is to make sure patients receive correct and up-to-date guidance rather than risk giving incomplete information.

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