Functional Gut Clinic Reviews 

46
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, making interactions pleasant and reassuring. Many people highlight the excellent service, noting clear explanations of procedures and a comfortable, supportive environment. Reviewers frequently mention the efficiency and promptness of appointments, contributing to a feeling of being well taken care of. Consumers appreciate the detailed and clear explanations provided, ensuring peace of mind throughout their experience. Many also felt well-supported and cared for, with the overall process described as efficient and professional.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, professionalism,... See more

Service

Consumers find service to be positive, with many reviewers reporting excellent care from start to finish and... See more

Product

Reviewers mention ambiguous feedback about the product, with some expressing disappointment regarding missing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Professional and efficient Drs and nurses. Friendly and helpful staff. Clean, spacious and hygienic treatment and waiting rooms. Clear instructions and communication throughout my whole procedure expe... See more

Company replied

Rated 5 out of 5 stars

Fay was very professional and explained the procedure thoroughly beforehand. She talked me through each step as it was being done and was calm and settled my nerves...

Company replied

Rated 5 out of 5 stars

Mylto was incredibly knowledgeable and patient. She took time to explain thoroughly the procedure and process which assured peace of mind. My appointment was on time and swift ensuring further I was i... See more

Company replied

Rated 5 out of 5 stars

Excellent experience at The Functional Gut Clinic. The team was professional, friendly, and made me feel completely at ease. Everything was clearly explained, and the whole process was super efficien... See more


Company details

  1. Diagnostic Center
  2. Gastroenterologist
  3. Health Consultant
  4. Medical Laboratory

Written by the company

The Functional Gut Clinic is the UK’s first dedicated independent provider of specialist diagnostic tests and treatments for gastrointestinal (GI) conditions. With clinics located in London, Manchester and Cambridge, we support patients and healthcare professionals with accurate, science-backed investigations into gut health issues like IBS, SIBO, reflux, bloating, faecal incontinence and constipation. Led by a team of experienced clinical scientists and physiologists, our clinic offers a personalised, evidence-based approach to diagnosing and managing functional gut disorders. We use advanced technology to help identify the root cause of digestive symptoms and provide clear, actionable results. Whether you're self-referring or coming via a GP or specialist, our mission is to give every patient clarity and confidence when it comes to their gut health. With thousands of tests performed each year and partnerships with NHS trusts and private consultants, The Functional Gut Clinic is recognised for clinical excellence, transparency, and compassionate care. Visit thefunctionalgutclinic.com to learn more about our services, book a test, or speak to a member of our friendly team.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

46 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.5

All reviews

(46)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The instructions for use were clear but…

The instructions for use were clear but I was very disappointed that the video no longer exists. You should be available to take phone calls - patients are already not feeling confident and this doesn’t help.

18 February 2026
Unprompted review
Functional Gut Clinic logo

Reply from Functional Gut Clinic

Thank you for taking the time to share your feedback. We’re pleased that you found the written instructions clear, but we’re sorry to hear that the missing video and your experience trying to contact us left you feeling disappointed.

Regarding the video, we will look into why this link was not working and get this sorted ASAP.

In terms of phone calls, we do absolutely accept them. We use a professional telephone answering service so that calls are never missed. All messages are passed directly to our admin team, and we contact patients back the same working day. This system is designed to ensure everyone receives a timely response while allowing our team to focus fully on patient care.

Rated 5 out of 5 stars

Kind

Prompt, efficient, competent and most of all kind! I felt safe and looked after.

10 February 2026
Functional Gut Clinic logo

Reply from Functional Gut Clinic

Thank you so much for your lovely words!

Rated 5 out of 5 stars

Professional and efficient

Professional and efficient Drs and nurses. Friendly and helpful staff. Clean, spacious and hygienic treatment and waiting rooms. Clear instructions and communication throughout my whole procedure experiences. Madeto feel at ease and comfortable with all of my procedures. Would highly recommend the clinics. Thank you

12 February 2026
Unprompted review
Functional Gut Clinic logo

Reply from Functional Gut Clinic

Thank you so much for your review. We’re delighted to hear that you found our team to be professional and efficient. Creating a clean, comfortable, and reassuring environment is incredibly important to us, so it’s wonderful to know you felt at ease throughout your procedures.

Rated 5 out of 5 stars

Excellent staff…

Very helpful staff explaining everything that they were doing with the procedure

5 February 2026
Functional Gut Clinic logo

Reply from Functional Gut Clinic

Thank you for your kind feedback!

Rated 5 out of 5 stars

Supported

Everything explained well. I felt supported during the procedure. Super speedy results,

11 February 2026
Functional Gut Clinic logo

Reply from Functional Gut Clinic

Thank you for your review!

Rated 5 out of 5 stars

Mylto was incredibly knowledgeable and…

Mylto was incredibly knowledgeable and patient. She took time to explain thoroughly the procedure and process which assured peace of mind. My appointment was on time and swift ensuring further I was in good hands.

9 February 2026
Unprompted review
Functional Gut Clinic logo

Reply from Functional Gut Clinic

Thank you so much for your wonderful feedback.

We’re happy to hear that Mylto made such a positive impression. Her knowledge, patience, and dedication to thoroughly explaining each step are qualities we truly value, and it’s lovely to know she helped give you peace of mind.

Rated 4 out of 5 stars

very efficient

Great process apart from the fact that I had to have 2 separate appointments due to BUPA. Very quick, easy and great staff.

2 February 2026
Functional Gut Clinic logo

Reply from Functional Gut Clinic

Thank you for sharing your feedback. We’re really pleased to hear that you found the process in clinic quick and easy, and that our team made a great impression.

We understand that having two separate appointments due to BUPA arrangements may have been inconvenient, and we appreciate your patience with that.

Rated 5 out of 5 stars

Very professional

Very professional, they explained everything clearly.
I felt relaxed.
The experience was very good, much less stressful than I thought.

3 February 2026
Unprompted review
Functional Gut Clinic logo

Reply from Functional Gut Clinic

Thank you so much for your kind words! We’re really pleased to hear that you felt relaxed and well-informed throughout your visit. Taking the time to explain everything clearly and making the experience as stress-free as possible is very important to us, so it’s wonderful to know that came across.

Rated 5 out of 5 stars

Friendly staff

Friendly staff. Everything explained.
Comfortable place to sit and do the test

2 February 2026
Unprompted review
Functional Gut Clinic logo

Reply from Functional Gut Clinic

Thank you so much for your kind review! We’re really glad to hear that you found our team friendly and that everything was clearly explained.

Rated 5 out of 5 stars

I am impressed by the service that I…

I am impressed by the service that I received from the Functional Gut Clinic. I was provided with a quick consultation followed two days later with a detailed report that recommended what treatment I should take. I had two procedures with the clinic. I was provided with relevant and appropriate documentation prior to my appointment that included an explanation of the procedures that were to be completed and what was expected of me in terms of taking or not taking medication and timings of when to eat before my visit. On the day of my appointment I was warmly greeted and the clinician was professional informing me of the procedure and guided me through the process without discomfort or issue. I recommend the Functional Gut Clinic, great staff and great treatment. I am greatly impressed and above all really pleased with the procedures and their results. Thank you.

28 January 2026
Unprompted review
Functional Gut Clinic logo

Reply from Functional Gut Clinic

Thank you so much for taking the time to share such a detailed and thoughtful review. We’re delighted to hear that you were impressed with every stage of your experience at the Functional Gut Clinic.

Rated 5 out of 5 stars

First class reception,testing and…

First class reception,testing and reporting . All done in a friendly,efficient manner.

20 January 2026
Unprompted review
Functional Gut Clinic logo

Reply from Functional Gut Clinic

Thank you for your kind feedback. We’re delighted to hear that you found our reception, testing, and reporting to be first class. Providing a friendly and efficient service is very important to us, so it’s great to know this came across.

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, from the phone calls prior to my appointment, to the greeting on the day, and then the knowledge, care and understanding from the specialists involved with my treatment. Absolutely brilliant.

22 October 2025
Unprompted review
Functional Gut Clinic logo

Reply from Functional Gut Clinic

Thank you so much for your review! We’re delighted to hear that you had such a positive experience from your very first phone call through to your appointment and treatment. Our team works hard to ensure every step of the journey feels welcoming, supportive, and professional, so it’s incredibly rewarding to know that this came across.

Rated 5 out of 5 stars

Excellent experience at The Functional…

Excellent experience at The Functional Gut Clinic. The team was professional, friendly, and made me feel completely at ease. Everything was clearly explained, and the whole process was super efficient and I felt reassured the whole time. Highly recommend!

15 September 2025
Unprompted review
Rated 1 out of 5 stars

Ignored dietary requirements they agreed to meet

I’ve held off on writing this review to make sure my results weren’t “accidentally” lost (I’ve had a company do that before as I made a complaint).

I was due to have tests here that involved eating a portion of food. I have specific dietary requirements after having been very very unwell. I emailed the clinic in advance and they confirmed they would be able to meet them and even told me what products they would make available to me.

Unfortunately when I got there they had none of them. It was apparently a total surprise to them and they then went and got 2 items - both of which contained ingredients I am not meant to have. As I was so desperate to have the test and find out what was wrong I felt I had to pick one and stupidly did so rather than stand up for myself and insist they do what they had agreed.

I was then very upset for the duration of the test as I was petrified one of them items I ate was going to make me unwell again and spend an hour in tears due to how distressed I was.

Over the last 2 years of being unwell I unfortunately have experienced some very shoddy care from both the public and private sector which has led to me having medical trauma.

While this incident did not cause it, it had certainly not helped and has helped destroy any remaining trust I had left of the profession.

To add insult to injury this is something I personally will be paying for not my insurance. So I have essentially been paid to be distressed by the clinics utter lack of care which is just fantastic.

3 October 2025
Unprompted review

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