The Fragrance Warehouse Reviews 

389
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Ordered both Rabanne 1 Million EDT 100ml and Spice Bomb EDT 90ml. Both arrived quicker than I expected and both boxed. Bottles were full and the scent was as expected. Both were advertised as testers... See more

Company replied

Rated 1 out of 5 stars

Awful customer service. Scammers. Ordered two Victoria secrets body mists. Never received parcels, tracking did not work as possibly given a fake tracking number or one that did not exist. When e... See more

Rated 2 out of 5 stars

Ordered a Issey Miyake L'Eau D'Issey Pour Homme Eau De Toilette Spray 125 ml. No problem with transaction and good value for price paid at £27 odd plus postage BUT I was shocked to receive a packa... See more

Rated 5 out of 5 stars

Hi ordered YSL Kouros Monday, dispatched later that day, received relevant product in original unopened box Thursday afternoon able to track Royal mail service all the way. Have tried my order along w... See more

Company details

  1. Cosmetics and Perfumes Supplier

Written by the company

We’re The Fragrance Warehouse; the fragrance retail and e-commerce brand here to provide you with the latest discounted fragrances and beauty products.


Contact info

4.1

Great

TrustScore 4 out of 5

389 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically takes over 1 month to reply

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4.1

All reviews

(389)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My full boxed tester arrived today

My full boxed tester arrived today, amazing value, I never thought I would be able to smell this beautiful perfume again, I would definitely recommend this company.

5 October 2024
Unprompted review
Rated 5 out of 5 stars

Amazing value

Amazing value , have used them many times and have recommended to all my friends . Really pleased with all purchases

30 September 2024
Rated 5 out of 5 stars

Review amendment

The company have completely refunded the cost and postage after my earlier 1 star review so they have redeemed themselves.

24 September 2024
Unprompted review
Rated 5 out of 5 stars

Hi ordered YSL Kouros Monday

Hi ordered YSL Kouros Monday, dispatched later that day, received relevant product in original unopened box Thursday afternoon able to track Royal mail service all the way. Have tried my order along with my partner she and I vvv impressed. Price outstanding. Many thanks Roger. Will definitely use you again. Once again thanks have not used Kouros for 40 odd years. Absolutely wonderful bargain and service.

19 September 2024
Unprompted review
Rated 5 out of 5 stars

Happy with my 100 Bon tester perfume

Delivery was within the specified timeframe. The tester I bought was in a plain box labelled with the product name and 'tester'. The bottle is branded and full and unused with a lid and looks and smells genuine - the same as my previous one that I bought in a department store, so I'm very happy with my purchase, especially as it was at a great price.

2 September 2024
Rated 1 out of 5 stars

This website is Selling counterfeit…

This website is Selling counterfeit goods.

I have emailed proof to the company and I am waiting for this to be rectified.

Would definitely not recommend this to anybody. Only god knows what is actually inside my headache inducing bottle of “Versace Eros edp”.

The selling of counterfeit goods undermines the authenticity of the entire website and therefore this company should be avoided at all cost. How can you be certain that what you’re buying is actually real?

It possibly could be a supplier issue but that doesn’t excuse the criminal offence of selling counterfeit goods as authentic.

16 August 2024
Unprompted review
The Fragrance Warehouse logo

Reply from The Fragrance Warehouse

Hi Jack,

Thank you for your review,

We have provided you an email regarding instructions to return the fragrance free of charge.

Have a great rest of your week.

Rated 1 out of 5 stars

Still waiting for refund and an explanation why cancelled

I bought viktor and rolf for £59.99 but 3 days later recieved an email stating I was refunded but no excuse why. My bank is pretty quick dealing with refunds but I am still waiting for the refund and an explanation from the numerous emails I have sent and had neither a response or refund. £59.99 is alot of money for me. I bought the perfume as my daughter passed away recently and this reminded me of her. I have neither perfume or daughter let alone reason or refund. Feel let down.

19 August 2024
Unprompted review
The Fragrance Warehouse logo

Reply from The Fragrance Warehouse

Hi Tracy,

Thank you for your review.

We have refunded your item due to the item not being in stock, an email would of been provided.

In terms of your refund, we can only process your refund and it is the banks processing times which can occur delays in the refund process.

However, we apologise for the delay by your bank but unfortunately it is out of our control once the refund has been initiated.

Have a great rest of your week.

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