The Fragrance Co. Reviews 149

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their high quality and how closely they resemble original fragrances, often at a much more affordable price. Many people are impressed with the speedy delivery and the careful, often eco-friendly, packaging. The ordering process is described as smooth and straightforward, with good communication regarding delivery. However, some customers also noted that certain scents did not match the original Jo Malone fragrances as expected, or that the smell was disappointing. A few other people also felt that the delivery service was poor, with parcels sitting at the delivery office for extended periods and a lack of tracking information.

What people talk about most

Product

People report positive experiences with product, with many reviewers praising the amazing scents and how... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the scents for being gorgeous, decent,... See more

Delivery service

Customers consistently report positive experiences with delivery service, frequently highlighting fast and... See more

Price

Clients share positive opinions on price, consistently finding products to be of great value and very... See more

Order

Reviewers mention positive feedback about their orders, with many expressing satisfaction and a desire to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic customer service! I ordered a Jo Malone dupe. Seemed good value for money, When it arrived I really disliked the smell - so much that I just wouldn't wear it - (all down to personal choic... See more

Rated 5 out of 5 stars

The website is easy to navigate, the perfume arrived quickly and was beautifully packaged. It looked much more expensive than it was. Unfortunately, despite selecting a perfume with my favourite... See more

Rated 5 out of 5 stars

I came across this company by complete accident looking for a particular perfume. When I saw the cost of the original perfume and then saw a version on this website, I decided to give it a try. Speedy... See more

Rated 5 out of 5 stars

The scents are amazing and the customer service was second to none. Delivery was incredibly fast, well packaged and eco sound! I made a mistake with my order and one part was wrong (my fault) and John... See more


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Flavours, Fragrances and Aroma Supplier

Written by the company

Luxury you can wear everyday. Perfumes & aftershaves inspired by your favourite designer brands.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

149 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was searching for a particular…

I was searching for a particular fragrance - Inspired by Lime, Basil & Mandarin . Then I spotted The Fragrance - Co. Their version is very competitively priced and the smell is gorgeous, lasts a good while too. I will definitely be looking into other fragrances they offer.
The product was despatched quickly, very well packed. Thank you The Fragrance - Co.
My order number 7657 delivered 26/6/2026.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

The scents are amazing and the customer…

The scents are amazing and the customer service was second to none. Delivery was incredibly fast, well packaged and eco sound! I made a mistake with my order and one part was wrong (my fault) and John sorted it for me free of charge and sent out what I needed. Amazing. Will be returning :)

19 June 2026
Unprompted review
Rated 1 out of 5 stars

Really poor customer service

Really poor customer service. Just told to wait longer. Delivery info doesn't show up on the oder history so you have no idea where your parcel is. Had to mail customer services to get a tracker. Parcel sat at delivery office for well over a week and still not guaranteed delivery. Maybe be cheap products but the poor service outways that if you need the product for a certain date.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

I wanted Lime Basil and Mandarin…

I wanted Lime Basil and Mandarin perfume, normally very expensive. I ordered a 100ml bottle and the scent is gorgeous. Exactly as l hoped and lasts for a long time. With my introduction offer of 10% off and a 30% discount on the site it is a real bargain! Very quick delivery.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Purchased 101 Aventus

Purchased 101 Aventus. Smells great. Easy checkout, paid for express delivery, arrived within 24 hrs as it was Purchased in the evening. I will be buying from fragrance co again.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a perfume from here that…

I ordered a perfume from here that wasn’t really to my liking and it happens so I arranged for a return and they said I don’t need to return it and that they will refund me my full amount!! It is my first time shopping here, and because they were so nice I’m definitely coming back!!

8 April 2026

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