The items are stunning and have a fantastic fragrance. The communication is efficient, and the delivery is speedy. A few years back, I met this wonderful woman at the NEC Gardeners World show. She's d... See more
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Review summary
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Reviews shaping this summary
I was so pleased to receive my first Flora Lab package over the weekend, just a few days after placing the order. It came beautifully packaged, and I'm already planning my next purchase! Lovely small... See more
Wonderful scent Alpine Air- got as a gift and am restocking ! Love your eco friendly packaging - potatoes starch pellets to protect candle - lovely design too on boxes Will deffo be using you agai... See more
Company replied
Thank you to the team at Flora Lab for their great customer service. From the online ordering process through to delivery everything went perfectly. Not able to comment on the actual scents as the gif... See more
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Company details
Written by the company
Say Hello to The Flora Lab | Hand poured, natural-wax candles. Proudly championing plant based waxes, such as coconut, rapeseed and soy, we tailor each candle to a bespoke wax blend; the secret to the perfect, sustainable candle. But we're not just candles. Our signature lines include soy derived room diffusers, botanical wax melts and ofcourse lots of lovely gift boxes.
Contact info
United Kingdom
- hello@thefloralab.com
- thefloralab.com
4.8
Excellent
230 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great candles and the maker is very…
Great candles and the maker is very friendly and creative
9 July 2025
Unique candle and scent gifts
Wonderful service, prompt delivery, lovely packaging, and beautiful/unique scents :)
19 July 2025
Amazing scent and brilliant customer service!
I received my candle yesterday (Sicilian Sunbeam) and was blown away by the smell- so uplifting! It will be a lovely gift :) I also received sample tea lights of the seasalt and Darjeeling- I will definitely be purchasing full sizes of both (for myself!). There was an issue with my order (stock issues) and Sophie sorted this promptly- the communication was brilliant. I would definitely recommend :) Thank you, Sophie!
18 July 2025
Sea salt wax melts …
Tried the wax melt sea salt for the first time and it smells divine, my new favourite for sure! We definitely be buying the candles to try next x
15 July 2025
Oh my god..this is just gorgeous…so…
Oh my god..this is just gorgeous…so dainty…I love the little flowers and the candle sits beautifully on top of the glass jar.. super good value..quick delivery and well packaged and a little gift also…so thoughtful… love it..
15 July 2025
great local business
Easy to order and they kept me informed about delivery. The products are gorgeous. I love the fact that this is a local business
14 July 2025
Reply from the flora lab
Hey Maggie, thank you so much for your order & taking the time to leave a trust pilot review for us, it genuinely means the world. Many thanks, Sophie xx
Reply from the flora lab
Heya Lynn, thank you so much for taking the time to leave this review. I hope you love your candle and it brings the scent of the Italian summer into your home 💐
The new scent by Flora Lab is divine
The new scent by Flora Lab is divine. Ordering is so very easy and the delivery so swift. Beautiful packaging, perfect for a gift. I will be ordering again x
24 June 2025
Reply from the flora lab
Hey Arielle, thank you so much for taking the time to leave this review... and for offering to be one of the testers for our new Sea Salt scent 💙 the kind words really do mean the world!
Thanks so much, Sophie x
10/10
Very seldom that you order a candle and if arrives at your house (in Scotland) the next day! Service is 10/10, alongside the branding and scents. So glad to have found this candle company, think they will become a new favourite :)
28 June 2025
Unprompted review
The way they dealt with my order query…
The way they dealt with my order query so promptly and efficiently made a welcome change to get such good customer service .
10 June 2025
Great customer service
Great customer service! My parcel was lost and they located and redirected it to me with an apology and a discount. The candles have a long burn time with an authentic scent of ingredients to fill your room.
30 May 2025
Reply from the flora lab
Hola Álvaro,
Muchas gracias por tu pedido, desde Madrid. Realmente significa mucho que nuestros amigos europeos tengan nuestros productos y espero que Sweet Smokin' Bourbon tenga una vida larga y feliz en su hogar.
Espero verte de regreso en la sede de Flora Lab muy pronto.
Sofia,
--------
Hello Alvaro,
Thank you so much for your order, all the way from Madrid. It really means the world that our European friends have our products and I hope Sweet Smokin' Bourbon has a long and happy life in your home.
Hope to see you back at Flora Lab HQ very soon,
Sophie
Absolutely spectacular scents
After following the Instagram page for a few months, I bought a Darjeeling Delights candle and can’t get enough, I’ve had it burning every day since and can’t wait to try the other scents on offer.
I love that these products are made using sustainable ingredients and best of all they’re handmade too.
25 April 2025
Unprompted review
Reply from the flora lab
Thank you so much, it really means the world! Hope you love your Darjeeling Delights candle & hope to see you back at Flora Lab HQ again soon!
Happy Snail
Bought as gifts for a friend & they were well received.
So very happy once again with super products & good service.
Thank you
14 April 2025
Reply from the flora lab
Hey Joanna,
Thank you so much for writing such a lovely review, sorry I've been such a slow snail at responding to your review regarding your wax melt snail. I hope you have the most wonderful day, and hope to see you back at Flora Lab HQ soon :) Sophie.
Amazing
Quick delivery.
Great/eco friendly packaging.
Amazing products (wax melts and individual melts)
13 April 2025
Reply from the flora lab
Hey Erin, thank you so much for placing an order with us, and then taking the time to write a review. It really does mean the world! Can't wait to see you back at The Flora Lab, Sophie x
Beautiful Candles and wax melts
I just love the floral lab the fragrance from the candles and wax melts are amazing such a beautiful scent throughout our house I've had many people say how lovely they smell.
1 April 2025
Reply from the flora lab
Ahh thank you so much, that truly does mean the world; you're the best! I hope you've had a wonderful Easter weekend and your house continues to smell lovely. Sophie x
Gorgeous as always xxx
4 April 2025
Reply from the flora lab
Thank you so much Sarah, you're the best! Hope you had a wonderful Easter Weekend, Sophie x
Amazing scents
The products have unique and wonderful scents. So pure.They are packed with great care.The sustainable packaging is beautiful and very suitable for reuse.
28 March 2025
Reply from the flora lab
Hey Monique, thank you SO much for taking the time to write this review, it really does mean the world, I promise! Thank you so much for supporting us thus far and I can't wait to show you what's coming next out of Flora Lab HQ.
Many thanks
Sophie
Amazing smelling fragrances
Amazing smelling fragrances, I have tried loads of different ones but these are the best I have ever had.
I will only be buying from here from now on.
Delivery was also quick and beautifully packaged.
22 March 2025
Reply from the flora lab
Honestly Hayley, thank you so much for your kind words, this really does mean the world. I'm over the moon that you loved your scents and I can't wait to see what you pick out soon :)
Sophie x
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