The Fleece Company Reviews 

4,672
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 4,313 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality and softness of the products, often highlighting the natural materials like cotton for their breathability and comfort. Many reviewers find the blankets ideal for various uses, especially in warm weather, appreciating their ability to regulate temperature and provide a snuggly feel. People consistently recommend these products for their overall amazing quality. However, some customers also noted significant discrepancies in product sizing, with blankets often running smaller than expected or advertised dimensions not matching standard bed sizes. Additionally, a few other people also felt that delivery could take a long time, with some orders experiencing significant delays. Some people also mentioned issues with order fulfillment, such as receiving incorrect items or colors, and found the return process challenging due to high costs and international shipping requirements.

What people talk about most

Product

Customers had ambiguous experiences with product, with many expressing satisfaction with the softness,... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the softness, thickness, and overall... See more

Order

Reviewers highlight ambiguous aspects of order, with some finding the ordering process easy and quick,... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers reporting quick and smooth... See more

Price

Customers consistently note ambiguous experiences with price, with many reviewers expressing dissatisfaction... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love the quality of the blanket! Justine was a great help because the King size blanket was too small for our regular size King bed. She helped me to replace it with the XL King blanket. I reco... See more

Rated 4 out of 5 stars

I ordered 2 of these muslin blankets for the hot weather and they are great. They wash well and keep you lovely and cool at night. Have just ordered 2 more on a get one free offer in a bigger size. Un... See more

Rated 4 out of 5 stars

When previously purchasing your muslin blankets, they took a long time to arrive. I’m hoping these may be speedier. Blankets are nice quality though.

Rated 4 out of 5 stars

Hopefully it's a nice light blanket. Husband needs very light coverage at night. Ordered for a regular size blanket for our twin beds.



Contact info

3.9

Great

TrustScore 4 out of 5

5K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.9

All reviews

(4,672)

4,529 reviews in the last 12 months

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Rated 5 out of 5 stars

Muslin Blankets are great.

The ordering was great. This is my 2nd order. I slept with the first blanket I got and I was blown away with how cool it felt and how light it was on my body. I was converted on the spot to Muslin. I recommend these blankets for sure.

12 July 2026
Unprompted review
Rated 1 out of 5 stars

I ordered 2 queen size and they at best…

I ordered 2 queen size and they at best were small twins. Hard to find out how to return.

12 July 2026
Unprompted review
The Fleece Company logo

Reply from The Fleece Company

Hi Kristen,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, and we'd very much like the opportunity to assist you.

We'd appreciate the chance to better understand your concerns and review the details of your order. Please contact Angie from our Customer Experience Team at angie@thefleececompany.com and mention your Trustpilot review. She will review your order history and do her best to assist you in finding the best resolution for your concern.

— The Fleece Company Support Team

Rated 2 out of 5 stars

Ghosted by Customer Service

A month ago, I would have given them 4*.

Why the drop? Customer service.

The blankets are nice enough, but smaller than advertised. I measured them fully stretched out, and the measurements didn't match what they said. Plus, when buying a blanket, you tend to pick the size based on how it lays naturally, not how wide it is if weighed down by weights on either side. But I was willing to let that go.

However, one of the blankets had a stain on it when it arrived. I had intended to gift this blanket and now cannot. I emailed customer service about the issue, with a photo, and also mentioned the sizing issue. The first reply was clearly a canned response to the sizing issue since it's likely a common complaint. No acknowledgement of the stain.

I did get a response about the stain in the end and was offered a partial refund or a replacement. I chose a replacement. I sent the email agreeing to the replacement a month ago. I've received no further communication, nor have I received a blanket or tracking to indicate one has been sent. I have reached out twice since then to ask about shipping or tracking. Nothing. Dead silence. I'm clearly either going to have to gift the stained blanket or find a replacement gift, and never purchase from this company again.

Stuff happens. How a company handles it is really what matters and Fleece Company seemed to handle it well... and then dropped the ball.

6 June 2026
Unprompted review
The Fleece Company logo

Reply from The Fleece Company

Hi there,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, and we'd very much like the opportunity to assist you.

We'd appreciate the chance to better understand your concerns and review the details of your order. Please contact Angie from our Customer Experience Team at angie@thefleececompany.com and mention your Trustpilot review. She will review your order history and do her best to assist you in finding the best resolution for your concern.

— The Fleece Company Support Team

Rated 1 out of 5 stars

I ordered 2 of the linen throws

I ordered 2 of the linen throws , I am not happy as they are so much smaller than I ordered and would only fit a child’s bed , I am now in the process of having to return to Switzerland paying the cost myself . I’m trying to find out company email in Switzerland and Swiss phone number as I’m unable to book return without these details , very frustrating.. website very misleading as looks like UK company

30 June 2026
Unprompted review
The Fleece Company logo

Reply from The Fleece Company

Hi Pam,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, and we'd very much like the opportunity to assist you.

We'd appreciate the chance to better understand your concerns and review the details of your order. Please contact Angie from our Customer Experience Team at angie@thefleececompany.com and mention your Trustpilot review. She will review your order history and do her best to assist you in finding the best resolution for your concern.

— The Fleece Company Support Team

Rated 5 out of 5 stars

Best blankets

Easy ordering. Good price. Blankets are sooooo soft and easy to wash. And they dry quite quickly. Quality is excellent! So glad i got a few of them.

12 July 2026
Unprompted review
Rated 1 out of 5 stars

DON'T TRUST TRUST PILOT!!

DON'T TRUST TRUST PILOT!!! THEIR REVIEWS ARE BASED ON FAKE REVIEWS!!! THIS COMPANY IS A SCAM!!! 99% OF THE COMPANIES SELLING ON FACEBOOK AND OTHER THIRD-PARTY SITES ARE SCAMS!!! NOTICE ALL THE WEBPAGES/STORES THESE SCAMMERS USE ARE THE SAME!!!

12 July 2026
Unprompted review
The Fleece Company logo

Reply from The Fleece Company

Hi there,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, and we'd very much like the opportunity to assist you.

We'd appreciate the chance to better understand your concerns and review the details of your order. Please contact Angie from our Customer Experience Team at angie@thefleececompany.com and mention your Trustpilot review. She will review your order history and do her best to assist you in finding the best resolution for your concern.

— The Fleece Company Support Team

Rated 5 out of 5 stars

Blankets

I ordered the muslin blankets they come in various colours and I am very happy with them, they wash up beautifully and are easy to shape up & iron nicely. I have used one during the hot weather It was light so no heaviness in your body. I would recommend this product to family and friends.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Superb customer service Rose

I made a duplicate order in error. Having realised my mistake I emailed immediately to request the 2nd order be cancelled. Rose was superb in picking up my request, actioning cancellation and initiating refund and importantly communicating the process and outcome. Well deserved 5* customer service. Thank you Rose!

12 July 2026
Unprompted review
Rated 5 out of 5 stars

Repeat customer …

I bought the rust muslin blanket for my son and his wife last year and they absolutely love it, so I thought I'd buy some for myself. I tried another company and the blankets are literally throw size.

12 July 2026
Unprompted review

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