Bought trainers and trainer sandals, great product, lightweight, good colours, but the trainers weren’t a good fit for me so I contacted them and discovered they have brilliant customer service/suppor... See more
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Review summary
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I loved the design of these shoes! Unfortunately as a barista and incredibly flat flat flat feet the insoles it came with still weren’t enough to support me and ease my pain, they helped a lot! But no... See more
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I bought two pairs of shoes, but needed to exchange for lower size. The customer service was amazing,they replied back fast to my email. The only problem I had is shipping which is taking almost 10da... See more
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Shoes seem to be very comfy, only time will tell. Insoles are removable so easy to take them out and replace with my own which have more arch support. I initially ordered the wrong size by mistake.... See more
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Company details
About TheFitVille
Written by the company
FitVille: Your Path to Pain-Free Living
FitVille is an ergonomic footwear company with a mission to enhance footwear experience. FitVille was inspired by the founder's passion for running when he found how hard it was to find the best-fitting shoes on the market. And with that spirit of inquiry and innovation, the FitVille journey began.
At FitVille, we believe in the power of a good pair of footwear to change life and the right to live pain-free. Shoes are bridges that empower us to reach our goals. FitVille envisions helping everyone enjoy a healthy lifestyle while adhering to three core concepts: Therapeutic, Comfort, and Support Technology.
Discover the FitVille difference. Visit our website today and step into a world of comfort and well-being.
Why Choose FitVille?
Written by the company
- Podiatrist-recommended comfort keeps 300,000+ feet happy
- At FitVille, we understand that foot pain can hold you back from living an active life. That's why we design footwear with you in mind!
- Multiple Width Options:
- We offer a wide range of widths to ensure a perfect, comfortable fit for every foot. No more squeezing into narrow shoes!
- Comfort Technology:
- Our shoes are packed with innovative comfort features, like our PropelCore™ sole technology [link to FitVille website about technology], which provides superior cushioning and arch support.
- Wide-Fitting Expertise:
- For those with wider feet or foot pain, FitVille is a trusted name. Our roomy toe boxes and supportive designs help alleviate pain and keep you moving comfortably.
- Join the FitVille Family!
- We're passionate about creating footwear that helps people with all types of feet experience the joy of movement. See what our happy customers are saying and discover the FitVille difference today!
Contact info
2035 Sunset Lake Road, Suite B-2, Rm. 19C, Lockhart Ctr., Newark, DE, United States, Delaware, 19702, Newark, United States
- 1-888-342-7501
- contact@thefitville.com
- thefitville.com
3.9
Great
18K reviews
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Replied to 99% of negative reviews
Typically replies within 24 hours
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Great value
The shoes arrived quickly and are great value for money. Great looking shoes and very comfortable.
1 July 2026
Reply from TheFitVille
Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!
Reply from TheFitVille
That is great news, thank you so much for commenting!
Welcome to look around at FitVille any time, have a blessed day!
Reply from TheFitVille
That is great news, thank you so much for commenting!
Welcome to look around at FitVille any time, have a blessed day!
Reply from TheFitVille
We are very sorry about your experience!
You may choose the most economical courier to return the shoes. We feel sorry that the shopping experience may not be perfect, hope you can once again look around at FitVille.
Great shoes and excellent customer…
Great shoes and excellent customer service
18 July 2026
Unprompted review
Reply from TheFitVille
That is great news, thank you so much for commenting!
Welcome to look around at FitVille any time, have a blessed day!
Amazing product and customer service
Amazing product and customer service, ordered a size 6 which because of the extra width were a bit big and they’ve exchanged them for a 5 and a half for me without any issues.
Really comfortable and will definitely order again from them.😊
18 July 2026
Unprompted review
Reply from TheFitVille
Thank you so much for sharing your experience with us!
We are thrilled to see that you found the product you need!
Welcome to look around at FitVille any time, have a blessed day!
I ordered shoes with velcro straps to…
I ordered shoes with velcro straps to adjust on my feet. I waited two weeks to get those shoes. You gave me the impression that your company was in the USA. never was there any mention the shoes come from Wuhan China. I have nothing against the shoes being made there. But I do have something against YOUR COMPANY, not being transparent about this BEFORE the sale is made. Not after. I will go to my bank to get my money back
3 July 2026
Reply from TheFitVille
Sorry for the late shipping.
We warehouse in USA, UK, Germany and Hong Kong. The shipping may take from 7-15 days depending on the warehouse location.
We will be looking for faster logistics partners, thanks for the suggestion!
Do you need to return this order? Would you mind emailing us at: contact@thefitville.com? We will look into this and offer some help from my end, thank you!
Reply from TheFitVille
Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!
Reply from TheFitVille
Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!
I made an error in size and width and…
I made an error in size and width and you were able to make the change before I received the shoes.
4 July 2026
Reply from TheFitVille
Thank you so much for commenting, we are happy to assist!
Let us know if you need any help from FitVille at contact@thefitville.com.
Welcome to look around at FitVille any time, have a blessed day!
Great casual shoes for wide feet
Understand that these shoes come from China and might well take two or three weeks to arrive.
Advise also that you do not pay full price for the products as there are constant offers which reduce prices by 60% , or give free postage ( over £9.00 from China).
With those provisos , I found the trainers I bought very comfortable and well made. It is almost impossible to find wide fitting trainers and casual walking shoes in the UK at an affordable price , and if you can bear with Fitville's long delivery times , constant promotional emails,and contact difficulties , their shoes are excellent value and worth waiting for.
18 July 2026
Unprompted review
Reply from TheFitVille
Thank you so much for sharing your experience with us!
Welcome to look around at FitVille any time, have a blessed day!
Reply from TheFitVille
That is great news, thank you so much for commenting!
Welcome to look around at FitVille any time, have a blessed day!
Customer service? Yes, please!
Customer service?! Top tier! I ordered a size 16 but somehow it was switched to a 12. Emailed them and they were able to interpret the package and provide the correct size. I’m certain this will be my husband’s shoe store going forward. The ease of ordering is greatly appreciated.
17 July 2026
Unprompted review
Reply from TheFitVille
Thank you so much for commenting, we are happy to assist!
Let us know if you need any help from FitVille at contact@thefitville.com.
Welcome to look around at FitVille any time, have a blessed day!
Great customer service
2 July 2026
Reply from TheFitVille
Thank you so much for commenting, we are happy to assist!
Let us know if you need any help from FitVille at contact@thefitville.com.
Welcome to look around at FitVille any time, have a blessed day!
I decided to try something different to…
I decided to try something different to FJ golf shoes when my last pair got too uncomfortable, a mate was wearing Fitville and highly recommended them, I went for the Primix v1 in white, they look fantastic and I played my first round of golf in them yesterday, my first pain free round in a while, very comfortable shoes, and half the price of leading brands. I’m very pleased with them. Highly recommended
17 July 2026
Unprompted review
Reply from TheFitVille
Thank you so much for sharing your experience with us!
We are thrilled to see that you found the product you need!
Welcome to look around at FitVille any time, have a blessed day!
Shoes arrived in a few days
Shoes arrived in a few days. Quality product. Too expensive. but good fit.
4 July 2026
Reply from TheFitVille
Thank you so much for sharing your experience with us!
Welcome to look around at FitVille any time, have a blessed day!
Still have not gotten the shoes….it…
Still have not gotten the shoes….it takes too long to get the product!
4 July 2026
Reply from TheFitVille
Hi Kathy,
We are very sorry about your experience!
As we checked, the 2 packages were intercepted and held up for unknown reasons.
We would like to reship a new package to you, please confirm to us the correct shipping address via email.
Or do you prefer to cancel this pair and get the credit back?
We have sent the email to you, please kindly check!
What makes this company great is that I…
What makes this company great is that I wear a size 16 wide shoe and I find your company always has my size!! It was easy to find with a very nice collection to choose from. I love the way my shoes fit and feel . My shoes are made strong and sturdy and last a while were other brands only last less than a year
1 July 2026
Reply from TheFitVille
Thank you so much for sharing your experience with us!
We are thrilled to see that you found the product you need!
Welcome to look around at FitVille any time, have a blessed day!
Second time I have tried shoes for…
Second time I have tried shoes for extra wide feet and felt uncomfortable.
4 July 2026
Reply from TheFitVille
Hi Ottis,
We are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have sent the email to you, please kindly check!
And please kindly make sure the shoes are in a clean resealable form.
Looking forward to hearing from you soon, have a blessed day!
So far it has not been a good…
So far it has not been a good experience—the shoes were ordered weeks ago and still have arrived! Are they being shipped from China?
4 July 2026
Reply from TheFitVille
Hi Glori,
Sorry for the late shipping.
As checked, the package has been delivered on
2026-07-18, have you received it?
We warehouse in USA, UK, Germany and Hong Kong. The shipping may take from 7-15 days depending on the warehouse location.
We will be looking for faster logistics partners, thanks for the suggestion!
Let us know if you need any help from FitVille at contact@thefitville.com.
Welcome to look around at FitVille any time, have a blessed day!
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