Bought trainers and trainer sandals, great product, lightweight, good colours, but the trainers weren’t a good fit for me so I contacted them and discovered they have brilliant customer service/suppor... See more
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2035 Sunset Lake Road, Suite B-2, Rm. 19C, Lockhart Ctr., Newark, DE, United States, Delaware, 19702, Newark, United States
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Prompt service, delivery ahead of schedule, great/comfortable fit and good quality.

Reply from TheFitVille
When I realised my full address had not registered with autofilll I contacted Fitvile UK immediately. They were very efficient, remedied the problem and let me know they had updated it. They re-assured me that I will be receiving my fab fit shoes after all. Thanks team, really appreciate your prompt re-assuring email.

Reply from TheFitVille
Customer service is appalling. Brought a pair in UK for 90 year old man. They sent me the wrong size twice and expect you to return to the USA which costs more than the shoes. Beware of scammers

Reply from TheFitVille
Thanks for communicating and your willingness to help........sincerely appreciated!

Reply from TheFitVille
Shoes fit very well (extra wide 4E). Able to use orthotics in soles in them. Comfortable. I did not realize when ordering that they would be drop shipped from the factory in China. Delivery took a while.

Reply from TheFitVille
Got earlier than expected. Needed my second pair. I think they are absolutely wonderful tennis shoes.

Reply from TheFitVille
Your return policy is extremely annoying and difficult it’s as if you’re doing your best to inhibit people from returning the product. I’ve never heard of offering money to a customer in an amount that is less than the shoes cost rather than figuring out a more convenient return protocol. Punishing customers because the shoes don’t fit isn’t a great marketing approach. I won’t be buying anything from you again. Shoes sometimes don’t fit and by making the return process so difficult it’s easier to shop elsewhere.

Reply from TheFitVille
The package came to me very secure within a week time. But you guys have a big problem with tracking the carrier all the way until delivery time. I have absolutely zero, ground carrier information. No tracking of who was delivering my package. That was so annoying.! other than that it went well.

Reply from TheFitVille
Not very happy with the shoes not as comfortable as the last pare that lasted me for 2/12 years they just don't feel good on my feet and the only reason I ordered them is my old ones the rubber was coming off the front just not very happy with the new one's sorry

Reply from TheFitVille
Shoe is great and I have to mention their CUSTOMER SERVICES team, awesome, 5 STARS 200%

Reply from TheFitVille
multi reasons, one took longer to get it than it should have, 2nd why was it from china, saw no were on your website it came from china. the biggest thing, diabetic shoes, they were suppose to be 15W they are clearly 16W shoes. I will not return to buy anything from you again! They are making good. so i changed my review. Thank you.

Reply from TheFitVille
Great quality and the delivery arrived 1 week sooner than expected

Reply from TheFitVille
Good shoes. One of the few brands with wide sizes. Shoes are light weight. I really like thecolor choices.

Reply from TheFitVille

Reply from TheFitVille
Width was good but length was to short. I stand up and my two longest toes are jammed into the front of the shoe.

Reply from TheFitVille
Easy to order but not thrilled the shoes are made in China. They fit ok, but for me they are very heavy, should be OK for colder weather.

Reply from TheFitVille
Never received my free pair of shoes that fittvile promised me

Reply from TheFitVille
Amazing Sneakers +Amazing Serivce
I love the sneakers!They're stylish , comfortable ,and look even better in person.
The suctomer service was also incredibly prompt .They replied to me right away and were so helpful.
My experience wiht both the product and the team was excellent.Highly recommend these sneakers and this company.
[Linda.H]

Reply from TheFitVille
I was looking for a comfortable sneaker for work and ordered the Cloud Wanderer. I received them within a week from ordering them. They are awesome! Very well cushioned and make my feet feel so good at the end of the day. I will definitely be buying more shoes from Fitville. I was very pleased with this product. If your feet hurt at the end of the day, you should really try these.

Reply from TheFitVille
The shoes arrived quickly and are great value for money. Great looking shoes and very comfortable.

Reply from TheFitVille
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