The First Group Reviews 

1,930
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 296 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and dedicated account managers who consistently provide prompt, clear, and reassuring responses to all daily inquiries. People deeply appreciate the highly professional support, genuine kindness, and completely seamless communication experienced throughout their property ownership and long-term investment journey. Some reviewers were not happy with communication, mentioning frustrating unresponsiveness and concerns regarding their financial investments and returns. A few other people also felt that delayed project handovers and poor follow-up significantly impacted their overall satisfaction and trust in the service.

What people talk about most

Staff

Customers had positive experiences with staff, frequently noting that personnel are polite, highly... See more

Service

Clients share positive opinions on service, highlighting prompt responses, helpful support, and professional... See more

Customer service

People report positive experiences with customer service, noting that representatives are helpful,... See more

User experience

Users describe satisfaction with user experience, highlighting seamless processes and helpful staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From travel booking to our airport departure from the hotel, the experience of our visit in Dubai was very smooth and quick. Ms. Inna Ivanova, our Owner Privileges Executive helped with the t... See more

Company replied

Rated 5 out of 5 stars

My review will he absolutely honest. I had not heard of The First Group before buying the property from them. My experience is exceptionally great because of one person alone... Lubna Mohammed! She i... See more

Company replied

Rated 5 out of 5 stars

Amazing client management! Initially i had some apprehension on response times but they are amazing. faster, clear responses. Timely closure of requests. impeccable client management. Rafika is fanta... See more

Company replied

Rated 5 out of 5 stars

I write to say thank you, Mr Tariq Benhatchi. You have shown commitment, consistency and conscientious in discharging your duties. We haven't met but you treated like a client,and brother,responded... See more

Company replied


Company details

  1. Property Investment
  2. also in
  3. Real Estate Developer

Written by the company

Headquartered in Dubai, UAE, The First Group (TFG) is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since launch, TFG has carved a highly successful niche offering unrivalled property investment opportunities to clients from more than 70 countries worldwide. TFG investors also gain access to exclusive loyalty privileges, ranging from complimentary hotel stays to discounts on restaurants, lifestyle experiences and other exciting benefits. To learn more about The First Group and its unique investment opportunities, visit www.thefirstgroup.com.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,930)

400 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

As a real estate investor since 2019

As a real estate investor since 2019, I have generated virtually zero returns on a 790,000 investment, receiving only a single payment of 3,000 over a seven-year period. Having completely lost confidence in both this asset and the management company, my primary objective now is to ensure full transparency and public accountability regarding this investment. I have already raised a complaint to the DRS government office and am now in the process of collecting evidence to file a lawsuit. For others who have fallen into this trap, you may join forces with me to pursue collective legal action

30 June 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with…



I had an excellent experience with Rafika. She was professional, knowledgeable, and always available to answer my questions. She made the whole process smooth and stress-free, and I truly appreciated her patience and attention to detail. I highly recommend Rafika to anyone looking for outstanding service. Thank you, Rafika! ⭐⭐⭐⭐⭐

25 June 2026
Rated 1 out of 5 stars

Our money is been on hold for 3 months…

Our money is been on hold for 3 months now they saying because of the conflict we not getting our money rent investment
thats not the case they just leading us on the UAE governement has said here is no restriction on investers getting there money

Why are you holding our money and not giving us

1 April 2026
Unprompted review
The First Group logo

Reply from The First Group

Dear Ms. Sameya,

We would like to review your situation further and ask that you contact us at customer.support@thefirstgroup.com so a team member can reach out to you directly.

Kind regards,
The First Group

Rated 5 out of 5 stars

I'm satisfied with the service.

Greetings,
I really appreciate and thank TFG for their service and I really thank very much Mohammed Oulada for his help and support in providing me with the service that I need every time I ask him for.
Best Regards,
Showqi

26 June 2026
The First Group logo

Reply from The First Group

Dear Mr. Alshaikh,

Thank you for your review. We greatly appreciate you taking the time to share your experience with Mr. Mohammed.

Warmest regards,
The First Group

Rated 4 out of 5 stars

Customer service

The ambience of the offices, friendly and helpful staff, beverages kkkkk customer service was excellent

26 June 2026
The First Group logo

Reply from The First Group

Dear Mr. Shoko,

Thank you for leaving us with a 4-star review! We value your feedback.

Warm regards,
The First Group

Rated 5 out of 5 stars

My experience is great

My experience is great. I found support from your staff in an efficient manner.

25 June 2026
The First Group logo

Reply from The First Group

Dear Mr. Ahmed,

Thank you for leaving us with a 5-star review! We value your feedback.

Warm regards,
The First Group

Rated 5 out of 5 stars

"Dear Thariq Benhatch new staff for…

"Dear Thariq Benhatch new staff for TFG! Thank you so much for the fast response and for always being so welcoming. We the family feel so lucky to have you as our Relationship Manager—your quick support and helpfulness mean a lot to us. Truly appreciate everything you do since the beginning up to now as our relation manager!

25 June 2026
The First Group logo

Reply from The First Group

Dear Ms. Haile,

Thank you for your positive feedback! We strive to provide excellent service to all our clients.

Warm regards,
The First Group

Rated 5 out of 5 stars

Very good service


Very good service

18 June 2026
The First Group logo

Reply from The First Group

Dear Mr. Tarif,

Thank you for leaving us with a 5-star review! We value your feedback.

Warm regards,
The First Group

Rated 5 out of 5 stars

Fast response and good service .

Fast response and good service .
I thank Mohamed Oulad for his excellent service.

24 June 2026
The First Group logo

Reply from The First Group

Dear Mr. Farran,

Thank you for leaving us with a 5-star review! We value your feedback.

Warm regards,
The First Group

Rated 5 out of 5 stars

Great experience overall

Great experience overall, helpful team providing proactive inputs and guiding throughout the process.

18 June 2026
The First Group logo

Reply from The First Group

Dear Mr. Jaorawala,

Thank you for leaving us with a 5-star review! We value your feedback.

Warm regards,
The First Group

Rated 5 out of 5 stars

Fadi is the most dedicated and honest…

Fadi is the most dedicated and honest man I have met till date He handles everything as per circumstances and gives genuine advice good luck man

18 June 2026
The First Group logo

Reply from The First Group

Dear Mr. Bhela,

Thank you for your review. We greatly appreciate you taking the time to share your experience with Mr. Fadi.

Warmest regards,
The First Group

Rated 5 out of 5 stars

Responsive staff

I've had interaction with their staff Rafika and she was very responsive and helpful to my queries.

16 June 2026
The First Group logo

Reply from The First Group

Dear Mr. Hussain,

Thank you for leaving us with a 5-star review! We value your feedback.

Warm regards,
The First Group

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