Thefarmstore Reviews 

slow, unreliable

I have had a poor experience after being asked to pay extra shipping which I was more then happy to do I got told my items would be posted on express shipping this was 2 days ago and I'm yet to receive an email to say it has been shipped so it has been a poor experience, express shipping should have already been at least shipped

These people advertise items like they are in stock but as soon as you pay they say that might not be the case. Waited 6 weeks for my purchase
To arrive . This was after a paypal claim. Save your money save your sanity stay well away from this site. I believe this is deceptive conduct!!!

I ordered back in April only getting my order now in August!! I have sent numerous emails to find out what was happening only received one reply - very poor service

Excellent dehorner. Thanks.

I ordered a product online. After 2 days I received an email that due to the large number of products they stock sometimes product had to be shipped from one warehouse to another and therefor processing my order could take a little longer. In the meantime my credit card was charged for the product and the shipping costs. After 8 days without further updates I called and was told the product was out of stock. They couldn't tell me when it was expected back in. I complained that my card was charged which should not happen if you can't deliver the product. They offered me a similar (more expensive) product instead. Asked whether they would sell me that product for the same price as the product I ordered the answer was: we will give you a 5% (!) discount..... My issues are: 1) they were not telling me the truth about the product not being available. 2) they charged my credit card while they couldn't deliver the product. Both issues could be argued to contravene section 52 of the Trade Practises Act.

Product still hasn't arrived and was ordered nearly four weeks ago.

Usually very good but I placed an order in March and I have not received it yet.
I was advised some time ago (after I contacted them) that the item would soon be received. But nothing since then, I have followed up again and heard nothing!

Super fast delivery. Cheers👍

Took 3 months to deliver our order and only got action after 2 emails, no replies, and 3 phone calls, one of which I was hung up on.
When I finally got on to a person who would help found out they could supply what we originally ordered and had a similar item as a replacement delivered.Still not sure if I have been over charged or undercharged as coiuldn't get a clear indication of the price of the alternative.

Super fast postage, easy transaction very happy customer

I have not received the items I ordered several weeks ago.

Amazing customer service, I did have a few issues that were very quickly rectified.

i have only been sent half my order and its not the same as i was told i pure a lot more then what has been sent out

It took over 5 weeks to receive an item that was supposed to be in stock. Be careful, it would appear that the "other warehouse" they refer to actually means ordering from suppliers

Bought a product and it was faulty didnt operate properly i had to pay for postage return and then a holding fee 20:/: surely thats not right if it was faulty ill try and fix it myself and ill never buy from them again

As a first time customer, my experience went smoothly, and staff were friendly and willing to answer any questions raised.

Whilst the website indicated that what I ordered was in stock, after 2 weeks of not receiving an email to indicate that my order had been dispatched I contacted The Farm Store and received an email back to advise that they were waiting on delivery from the supplier (so the product wasn't in stock). Another week later and still no indication as to what was happening, so I rang them. I was advised that they were expecting a pallet but it still hadn't arrived and to ring a week later, which I did. On that second call, I asked if I could change the delivery address, which was completed without issue and, on returning from holiday, my parcel had arrived. So, whilst the website was wrong initially, as the product wasn't in stock, the customer service when I rang to follow up and the flexibility of changing delivery address was great. The product itself is also fantastic.

Easy to deal with....quick delivery.
Always kept in contact and updated me often on delivery estimates.