Thefarmstore Reviews 

363
•
TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I will never be using this company for any purchases again. My order was placed and money cleared 4 weeks ago and I still haven’t received the product. I rang them multiple times on their advertised n... See more

Rated 3 out of 5 stars

Lovely to deal with but extremely disapointed ! My first order was actually discontinued and couldn't get , easily swapped over for something else ( although ideally would have preferred my money back... See more

Rated 3 out of 5 stars

Still a bit strange having the 1300 number disconnected. But communication through email was good, the products were delivered by Toll and were as expected. The information recieved (updates) whe... See more

Rated 2 out of 5 stars

Although the farmstore have a good variety of products & accommodate zippay my recent order has/is all over the shop. 2 mth wait for my chicken coop & my other 3 products weren't sent I emailed & call... See more

Company details

  1. Events & Entertainment

Information provided by various external sources

The Farm Store is a people focused company with a simple goal: “To provide our customers, partners and staff with a first class experience.” But most of all, we want things to be simple. The Farm Store is a Melbourne based company that has been selling farming supplies since 2008. We’re a natural offshoot of our parent company Seven Hills Tallarook. www.sevenhillstallarook.com.au Our experience in Australian Boer Goats goes back some 25 years. We setup the Seven Hills website to supply the Boer Goat industry, and our “premium partners” farming supplies. The Farm Store was a natural evolution of the Seven Hills business. We understand that it's not always easy getting the farming supplies that you want in rural Australia, so we will send them to you. We use a courier service or Australia post to get your products to you quick smart! Call us, email us, FAX us, or write to us. We're here to make life easy, the way good ol' fasioned businesses used to be. The Farm Store is built to make it easier for farmers and families to buy farming supplies. Whether you’re in the suburbs with some chooks, or a famer on a huge station in rural Australia this website is built for you. This is your site, so if you don't see what you need, we'll source it. Don't like something? We'll change it. The price is not right? RING US! Want more than one item and need a better price? Just ask! We don't want to pay full retail price for any item anymore, and neither should you. Australian farmers are the backbone of this country and in no other industry does a client pay full retail price for items that earn them a living. We have over 100,000 products online, and our range changes daily, we send all of our products via courier or we can can send your orders via Australia Post to your mailbox or local post office. No matter what your item will travel safe and sound! Not happy with that? Let us know what you need and we will take it on board and MAKE YOU HAPPY! Please call us if you have ANY questions or if we have not met your requirements on “1300 GOFARM”. If our website did not answer your question, we want to know about it. Please contact us by clicking here


Contact info

2.5

Poor

TrustScore 2.5 out of 5

363 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(363)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible service and borderline fraud.

Terrible service and I'd recommend avoiding. Despite suggesting they have over 300,000 products ready to ship, the reality is they don't stock anything. Its literally the worst shopping experience I've ever had. I purchased a range of products online on the 26th December and then had to make contact with them in January as to where my order was. At this time I was told I'd had to spend a further $200 on delivery. I requested to cancel the order and a refund and was told that no refunds could be processed until February as their accounts people were away. I stupidly paid the addition money and it's now 27th Jan and still waiting. I rang and spoke to someone on the 25th and was advised to call back in 1-2 weeks for an update and that no ETA could bring provided. What a joke.

27 January 2018
Unprompted review
Rated 1 out of 5 stars

The Farm Store deserves zero stars

The Farm Store deserves zero stars. Worst shopping experience of my life. They have stolen my money and lied to me repeatedly. I have not received my order and it has been been four months. I’ve asked for a refund many times (as I’ve since bought the items elsewhere), and each time they have told me it will be refunded, but I’ve received nothing. They are frauds and should not be in business.

19 January 2018
Unprompted review
Rated 2 out of 5 stars

Long time to receive product.

It took 5 months for me to receive the product especially with upfront payment and then the Farmstore staff forgot who the product was for, which delayed the product further until I rang them and reminded them.

14 January 2018
Unprompted review
Rated 2 out of 5 stars

I was told that my purchase was …

I was told that my purchase was available....you took my money that day 2 months ago then NOTHING
IT NEVER ARRIVED for Christmas yet you took the money out on that first day 2 months ago!!!!!!!
STill havent received my purchase 😤😤😤😤😤😤😤😤😤😤

13 January 2018
Unprompted review
Rated 1 out of 5 stars

Very unhappy!

I payed $800 for a product in August and still have not received it.
Have phoned and written complaints and have been told on atleast 5 occasions that it will be fixed.
Still waiting!

16 December 2017
Unprompted review
Rated 1 out of 5 stars

From the time I ordered it was months …

From the time I ordered it was months until I received the product. Only once I demanded my money back that the item arrived. Very little to no contact, I had to do all the chasing for updates.
Very poor experience and will never order again

7 December 2017
Unprompted review
Rated 1 out of 5 stars

Was sold an item online

Was sold an item online, then charged extra delivery only to find out item was not in stock and couldn't be told when it would be . After waiting 2 months I cancelled my order after being told I could do so & my money would be refunded shortly. Now nearly 2 months on with no refund & 2 uneventful enquiries I find myself rewarding the farm store 1 star in the hope it might prompt a positive outcome so I don't have to contact the Department of Fair Trading, I won't hold my breathe.

5 December 2017
Unprompted review
Rated 5 out of 5 stars

Very disappointed!!

Never recieved our items, still waiting for our money to be returned after three weeks, nobody seems to know what is going on.

17 November 2017
Unprompted review
Rated 1 out of 5 stars

Be wary

The time spent having to personally chase up every detail of the order. There were numerous times that I was assured someone would call me back in regards to my order been delayed however this never occurred after numerous assurances. Would not order anything from the Farm Store again

15 November 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look