The Family Puzzle Shop Reviews 

Well packaged. Good communication from company. Would buy from them again. Product as expected.

Iain of Customer Services was more than helpful when there was a slight hiccup when ordering, and the issue was swiftly sorted. I then received my order excellently protectively wrapped.
Thank you.

Lovely products and excellent service .Thank you .

Packing,fast delivery and fantastic friendly customer service.

Games very well packaged. Arrived within the stated time, using Royal Mail tracked delivery. Will definitely purchase from The Family Puzzle Shop again.

Very prompt service - delivered on time. Not played the game yet (Kluster) as it is a Christmas present

Good selection of items for sale. Had a problem that was well dealt with. Arrived well-packed and in a timely manner. No complaints.

Very pleased with The Beatles album cover jigsaw that I have purchased as a gift. Great price and excellent packaging and delivery. Would recommend.

Happened to have all the specific Eugy models I was after in stock. Good price, free delivery for first order, well packaged and came promptly.

Great product, well priced, just a shame that Royal Mail let them down.

The order was promptly processed on the Tuesday and we were hoping that the Royal Mail 48hr service would mean that it would be delivered on Thursday but alas Royal Mail could not meet their own expectations and it was delivered on the Friday :(.

The game itself is great and a bargain price too. The purchasing experience was great, top marks to The Family Puzzle Shop.

Prompt delivery, good communication

Speedy and personal delivery. Product is perfect and exactly as described. Brilliant competitive pricing.

Easy communication regarding changing order to get best discount on offer. Speedy delivery.

Website is well spaced out with puzzles easily visible. Explanation and details easily understandable. Prices are remarkable, and when I made an enquiry as to delivery the response was extremely helpful and very quick.

PLenty to choose from. Brilliant prices. Excellent packaging. Quick delivery. Kept me informed about the tracking of my parcel. Brilliant business to shop from. Excellent

Found this company looking for a particular brand of jigsaw, was impressed by price and service, came really well packaged in the time advised, will use again, thank you.

Arrived quickly with royal Mail

Just maybe need to notify when it was expected although Royal Mail gave me one time window

Thank you would use again

Sadly they were out of stock on one of the puzzles I ordered, but they called me at the first opportunity (I ordered over the Christmas period) and checked if they could get any more stock, and when they found that was not feasible they instantly offered to refund that puzzle but sent the other one really quickly. Lovely people to deal with and I will use them again.

I ordered four Kluster games from The Family Puzzle Shop in late November.
When there was an issue with stock arriving in the shop which in turn would mean my delivery would be delay, the owner very kindly posted the games directly to the recipients. Fantastic service.
Would definitely recommend this company.

There was a delay on my order but the owner of this company phoned me twice to keep me updated on the issues and offered a refund. Game received today by courier - very good personal service provided.