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Company details
Written by the company
We believe that every piece tells a story - your story. What began as a small creative venture on Etsy in 2021 has grown into a thriving family-run business, with over 5,100 orders, 500+ heartfelt reviews on Etsy, with an average rating of 4.8 stars. Every order is a reminder that family, love, and craftsmanship never go out of style.
Contact info
London, United Kingdom
- contact@myfamilypuzzle.co.uk
- myfamilypuzzle.co.uk
3.3
Average
2 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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All's well that ends well 😊
The replacement personalised wooden puzzle I received is excellent — the engraving is much clearer and the stand design is much improved too.
Unfortunately, I only received a response after posting a 1-star review, despite previously emailing 3 times about the original item arriving with a chipped base.
That said, once the company responded, they dealt with everything quickly and professionally, remaking the entire puzzle at no extra cost. A frustrating start, but a very good outcome in the end. I'm a happy customer.
20 April 2026
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