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Theecig.co.uk Reviews 1,148

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TrustScore 3.5 out of 5

3.6

Electronic Cigarette Store
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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products and the competitive pricing. Many consumers also highlight the efficiency of the delivery service, noting that items often arrive quickly and are well-packaged. The overall service experience is generally viewed positively, with people appreciating the helpfulness of staff and the ease of using the website for ordering. However, some people were dissatisfied with their orders, experiencing issues such as incomplete deliveries, incorrect items being sent, or products arriving damaged. A few customers also mentioned that despite paying for faster delivery, their orders did not arrive any quicker than standard shipping.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the great quality... See more

Delivery service

Customers had positive experiences with delivery services. Many reviewers praised the fast and speedy... See more

Order

Users describe ambiguous interactions with order. Many customers report positive experiences, noting prompt... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight the good and... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the prompt, quick, and efficient... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option an... See more

Rated 5 out of 5 stars

Best vape store for exclusive offers and they also sell exclusive quality vape juice (feast treats) that nowhere else stocks! Staff are always friendly and helpful in store and online service is quick... See more

Rated 5 out of 5 stars

Exellent buying experence , good prices , easy to use web page , items delivered within 2 days . I would not hesitate to use them again. Many thanks.

Company details

  1. Electronic Cigarette Store
  2. Tobacco Shop

Written by the company

The E-Cig & CBD Store is the largest growing electronic cigarette & CBD Store in the UK with 50+ Stores Nationwide, providing a huge range of brands of e-liquids & vape devices & accessories. Stocking a huge selection disposable vapes including, Elf Bar, Elux and Crystal Bars.

Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Poor

Marked item as dispatched then just refunded me without any explanation. Clearly did not have stock. Surprised to get an email saying I should have received my item and asking for a review to be honest.

26 March 2024
Unprompted review
Rated 5 out of 5 stars

It was to be delivered in 3 working…

It was to be delivered in 3 working days but it was actually posted next day but I missed it, but what made this better is, because I missed it they re-posted on Saturday and got it the next morning instead of myself having to get it. And to add the customer service was great they ran out of stock of a certain color vape so they rang me up letting me know and allowed me to choose a new color instead of just sending it out.

5 March 2024
Rated 5 out of 5 stars

Bought a vape

Bought a vape. Brilliant customer service. Didn't fill it properly. My fault as Jane in the Flint shop showed me how to do it. It wasn't working. Took it back to the shop for some advice and she got it working for me. Brilliant customer service from Jane. Will be back at the weekend to buy another one for my partner.

6 February 2024
Unprompted review

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