Costumer service was good, I got what I ordered and also got a little nice gift with my order which was nice surprise!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a robe which arrived quickly via a reputable courier, beautifully packaged, and is well-made and good quality. On a whim I ordered two recycled sari pants as well. I wore a pair out to lunch... See more
Defective robe; no response from the company after multiple attempts to reach them. Their phone number for the US office on their website is not ten numbers!
The item I bought exceeded expectations. It is beautiful. The sizing is wrong for me (not enough wrap around on the kimono for my size). I love it so much I am going to have it shortened and wear as... See more
Company details
Written by the company
At The Eastern Loom, we try to bring the spirit of traditional India into Clothing & Home Furnishings which keep the handcrafted magic alive but are affordable to everyone to appreciate in their homes. Our products range from up north Kashmir to Western India Rajasthan & Gujarat!
Contact info
Jagdish Colony, Amer Road, 302002, Jaipur, India
- +91 7838900901
- info@theeasternloom.com
- theeasternloom.com
4.1
Great
35 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Good product and service.
3 March 2024
excellent!!
very kind people. they answer to your inquiries promptly and deliver quality products. excellent service and at unbeatable prices! I would certainly choose the eastern loom again.
19 February 2024
Such a Beautiful Item
The item I bought exceeded expectations. It is beautiful. The sizing is wrong for me (not enough wrap around on the kimono for my size). I love it so much I am going to have it shortened and wear as an open jacket.
Akanksha the lovely owner has been great with her communications.
I am now going to buy something else.
18 January 2024
Very first delivery considering its…
Very first delivery considering its coming from India. And great quality can't wait to order again.
14 December 2023
Reply from The Eastern Loom
Thank you so much for the amazing 5-star review! We're absolutely thrilled that you're loving our product. Your support and kind words mean a lot to us. If there's anything else we can do for you, just give us a shout. We're here to make your experience even better. Have an absolutely fantastic day!
Eastern Star Is Great!
Love the all cotton clothing from The Eastern Star! It’s so boho chic and comfortable. I ordered two more bathrobes as gifts and they were delivered promptly and in perfect condition. Thank you!
21 October 2023
Quality products and great online shopping experience
I ordered a robe which arrived quickly via a reputable courier, beautifully packaged, and is well-made and good quality. On a whim I ordered two recycled sari pants as well. I wore a pair out to lunch with girlfriends, with a simple black top, everyone said ‘wow’ and how lovely they looked, plus they are extremely comfortable to wear and easy to care for. In short, Eastern Loom is providing great products and a very efficient and pleasant shopping experience. I’m looking forward to making more purchases.
30 August 2023
Never received the item
Never received the item. I received notification that it had been sent to the shipping company but heard nothing after that. A waste time.
8 August 2023
The items are exactly as pictured
The items are exactly as pictured. The material of the garments is lovely.
24 July 2023
Great business to deal with!
My order arrived quick considering it was from the other side of the world. I was super impressed with the quality - the seams were covered over so it can be reversible. I am not too sure I would wear this outside the home like I hoped, it seems more of a dressing gown ...however, it is very warm and lovely to wear so it feels a bit of luxury for around the house.
30 April 2023
Great product
Great product. Great service. Good prices. I'm going to use them again
23 February 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.