The Eastern Loom Reviews 35

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Costumer service was good, I got what I ordered and also got a little nice gift with my order which was nice surprise!

Rated 5 out of 5 stars

I ordered a robe which arrived quickly via a reputable courier, beautifully packaged, and is well-made and good quality. On a whim I ordered two recycled sari pants as well. I wore a pair out to lunch... See more

Rated 1 out of 5 stars

Defective robe; no response from the company after multiple attempts to reach them. Their phone number for the US office on their website is not ten numbers!

Rated 5 out of 5 stars

The item I bought exceeded expectations. It is beautiful. The sizing is wrong for me (not enough wrap around on the kimono for my size). I love it so much I am going to have it shortened and wear as... See more

Company details

  1. Clothing Store

Written by the company

At The Eastern Loom, we try to bring the spirit of traditional India into Clothing & Home Furnishings which keep the handcrafted magic alive but are affordable to everyone to appreciate in their homes. Our products range from up north Kashmir to Western India Rajasthan & Gujarat!


Contact info

4.1

Great

TrustScore 4 out of 5

35 reviews

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Asks customers to review

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Rated 1 out of 5 stars

Defective robe

Defective robe; no response from the company after multiple attempts to reach them. Their phone number for the US office on their website is not ten numbers!

24 January 2026
Rated 5 out of 5 stars

Happy with my new kimono!

Happy with my new kimono!
It feels extremely light, soft and comfortable. Colors and patterns are so lovely- I just had to order 2 more . I am lucky to find The Eastern Loom

14 August 2024

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