Second Story Bags Reviews 

12
TrustScore 4.5 out of 5

4.4

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Company details

  1. Handbags Shop
  2. Bags and Luggage Store
  3. Second Hand Store

Written by the company

(formerly The Dream Bag Co Ltd) - We believe the best bags already exist. They've been carried through cities, to dinners, on adventures — and they're ready for what comes next. Second Story Bags is an independent UK preloved designer handbag business, built on the idea that luxury shouldn't cost the earth — financially or environmentally. We specialise in authenticated preloved pieces from brands including Chanel, Gucci, Louis Vuitton, Mulberry and more, carefully curated and honestly described so you know exactly what you're getting. Every bag we sell is externally authenticated by professional services and assessed in detail — exterior, interior, hardware, age, and any accompanying accessories. No surprises. Exactly as described. We also work with sellers who want their bags to find the right next home. Our consignment model means you stay in control of your piece, with some of the lowest commission rates around — so more of the sale comes back to you. We're small, independent, and entirely online — which means lower overheads, fair prices, and a whole lot of care going into every single listing. Your bag has a second story. We're here to help you find it — or write the next chapter.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12 reviews

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4.4

All reviews

(12)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Say yes to the bag!

So pleased with my Gucci bag from Dream Bag co, would definitely use again and recommend to anyone.
Communication from Claire was great.
My bag arrived quickly and was in fantastic condition, better than described. You would never know I'd bought preloved

25 April 2025
Rated 5 out of 5 stars

Love my bag

Love my bag. The communication was great and quick. I would definitely do business with The Dream Bag Co again.

12 February 2025
Rated 5 out of 5 stars

Highly recommend

Bag arrived in perfect condition - you would not be able to tell that the bag ordered was a pre-loved item. Delivery was quick too. 100% would purchase via the Dream Bag Co again.

16 November 2024
Rated 5 out of 5 stars

Excellent - highly recommend

I would highly recommend buying from Clare - her knowledge of the bags is fantastic. The bag arrived exactly as described and the customer service is top notch. If you are thinking of purchasing as pre loved designer bag don’t look anywhere else - the Dream Bag Co are the only place to use!

13 November 2024
Rated 5 out of 5 stars

Dream bag and dream service!

I have been looking for one particular bag for ages and saw it on an Instagram ad. I was a bit uncertain about using a company I hadn't heard of before so reached out to ask (lots of) questions. The Dream Bag Co couldn't have been more open and informative in response to my questions.
Clare was so lovely and reassuring and even highlighted a promotional offer. My bag was delivered very quickly after purchase and I absolutely love it.

31 August 2024
Rated 5 out of 5 stars

Highly recommend

Highly recommend! The bag I purchased was absolutely perfect and just as described. It was packaged beautifully and arrived on time. Clare also went the extra mile when communicating with me when I asked for more information and photos of the bag. Would definitely use again X

6 May 2024

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