Great store discounts. I bought a wrong sized heels from EOS on the DOM, (rrp $199 for $71 plus delivery, coz it had an extra 20% off on the Dom, the EOS site shows $119 on Black Friday discount,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The shoes we bought were unfortunately too large. Bonna at DOM went above and beyond to resolve the issue and allow us to return the item inspite of a lapsed return timeframe. Much appreciated Bonn... See more
Company replied
I purchased shoes from The DOM during the busy holiday season in December, and I honestly wasn’t expecting my order to arrive on time. But they delivered it on time! The packaging was good, and ever... See more
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The website was extremely easy to navigate and checkout was very straightforward. No hidden fees involved in anything - item price and shopping costs were clearly detailed. I bought a pair of black... See more
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Company details
- #28 of 39 best companies in Clothing Store
- #8 of 12 best companies in Men's Clothing Store
- #15 of 21 best companies in Online Marketplace
- #2 of 2 best companies in Outlet Store
- #5 of 5 best companies in Shoe Store
- #14 of 25 best companies in Women's Clothing Store
Written by the company
The DOM is Australia’s official online fashion outlet offering exceptional pricing on your favourite, premium fashion brands including adidas, Jo Mercer, St. Agni, Christopher Esber, Carla Zampatti, Rollie and more. We bring you the best deals, all up to 70% Off. Always. And with direct shipping from the brands themselves, you can trust that you're getting the real deal.
Contact info
Locomotive St, 2015, Redfern, Australia
- customerservice@thedom.com
- thedom.com
4.1
Great
447 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The DOM - The Official Fashion Outlet
Thanks so much, Patricia! We're delighted to hear you love your new hat and its quality. Enjoy styling it, and we hope to see you again soon! 🧡
Great service and helpful staff.
26 September 2025
Reply from The DOM - The Official Fashion Outlet
Thanks so much, Heather! We're glad to hear you had a great experience and found our team helpful. We’re always here if you need a hand again.😊
Ordered shoes weeks ago
Ordered shoes weeks ago. They still haven’t been shipped. Have received one email saying they’re late and that’s all.
25 September 2025
Reply from The DOM - The Official Fashion Outlet
Hi Aaron, thanks for your message and for bringing this to our attention. We're really sorry for the delay with your order, we completely understand how frustrating it is to wait without clear updates. Your item is being shipped directly from the brand, and we’re currently following up with them to get this moving as quickly as possible. We've just escalated this for you and will keep you updated with a tracking update or resolution shortly. Thanks again for your patience, we’ll get this sorted for you.
Reply from The DOM - The Official Fashion Outlet
Hi Cheryl, we’re so glad to hear your new shoes arrived quickly and were just what you were after! Thanks for shopping with The DOM. We can’t wait to have you back again soon.
Slow dispatch and follow-ups
I made a purchase two weeks ago, and my item has yet to be dispatched. The DOM customer service has been prompt, but mostly unhelpful, as this issue needed to be flagged with the brand partner. As of today, I still haven’t received an update from Adidas.
22 September 2025
Reply from The DOM - The Official Fashion Outlet
Hi Sophie, thank you for taking the time to share your feedback. We sincerely apologise for the delay and the inconvenience this has caused. As products on The DOM are shipped directly from our partner brands, dispatch times can occasionally take longer, especially during periods of high order volume. Please be assured that our team has followed up again with the brand and will provide an update as soon as we receive confirmation.
We appreciate your patience and understanding, and we’re doing our best to get your order to you as soon as possible.
Sincerely,
The DOM Team
Reply from The DOM - The Official Fashion Outlet
Hi Kathryn, thank you so much for the kind words! We’re so glad to hear you had a great experience with our communication. Your recommendation means a lot to us. We can’t wait to assist you again on your next purchase!
Reply from The DOM - The Official Fashion Outlet
Hi Isobel, thanks for your kind words! We’re happy to hear you’ve had an excellent experience with us and that our team made such a positive impression. We’ll be sure to pass along your feedback—it will mean a lot to them. We can’t wait to welcome you back again soon!
the website is easy to navigate
the website is easy to navigate, there’s a wide range of products. I’ve now bought several items, and the delivery service has been good
17 September 2025
Reply from The DOM - The Official Fashion Outlet
Hi Kathleen, thank you for sharing your feedback! We’re glad to hear you found our website easy to use and enjoyed the variety of products available. It’s wonderful to know you’ve had positive experiences with multiple purchases and deliveries. We look forward to seeing you back for your next find. Don’t forget to keep an eye out for our latest deals and new arrivals!
Quick and easy shopping and delivery
Quick and easy shopping and delivery. Also, great customer service.
18 August 2025
Reply from The DOM - The Official Fashion Outlet
Hi Andrijana, thank you for sharing your feedback. We’re so pleased to hear that your shopping and delivery experience was quick and easy, and that our customer service team was able to support you. We look forward to helping you again soon!
disgusting
disgusting, bullshit, terrible customer service. They don’t give my money back for 1 month, they don’t inform me,
they don’t follow the process, they are stalling.. i will never buy again anything..
17 August 2025
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Dilara, we’re truly sorry to hear how upsetting this experience has been for you. We understand how frustrating it must have felt waiting for your refund and not receiving the updates you expected.
After carefully reviewing your return with the brand, we confirmed that our published policy for this brand typically allows returns for store credit only on change-of-mind or fit-related reasons. That said, we didn’t want you to feel let down. So, we secured additional approval to process a refund back to your original payment method as a goodwill gesture. This extra step unfortunately took longer than usual, and we sincerely apologise for the delay and stress it caused.
We appreciate your patience and feedback, as it helps us improve communication for situations like this. While we know this experience has been far from ideal, we hope we can provide a smoother one in the future.
Sincerely,
The DOM
THIS IS A SCAM
THIS IS A SCAM. THE DOM CANNOT GUARANTEE FULLFILLMENT OF YOUR ORDER. THE COMMUNICATION FROM THE BRAND IS NON-EXSISTANT. THEY WILL TAKE YOUR MONEY AND CEASE COMMUNICATION. THIS IS A SCAM. BEWARE!!
31 August 2025
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Kate, we’re truly sorry for the stress and frustration this experience has caused you — we understand how disappointing it feels when communication falls short. To clarify, we are a marketplace where products ship directly from our brand partners, which can sometimes mean varying timeframes for fulfillment. That said, your order has now been confirmed as dispatched and is already on its way to you.
We take your concerns seriously and are working on improving how we update customers throughout the process, so you never feel left in the dark. Thank you for bringing this to our attention, and we hope your order’s arrival restores your confidence in shopping with us.
Sincerely,
The DOM
Love shopping here
Great experience. My Adidas sneakers arrived quickly. And they look great! This is my second time shopping through The Dom, and both experiences were positive.
20 August 2025
Reply from The DOM - The Official Fashion Outlet
Hi Janet, thank you for sharing your feedback! We’re so glad to hear your Adidas sneakers arrived quickly and that you’ve had another great experience shopping with us. Your continued trust means a lot, and we look forward to being part of your next shopping find.
Probably the best online shopping…
Probably the best online shopping experience I’ve had.
Communication excellent and efficient .
Received my order in a short time.
19 August 2025
Reply from The DOM - The Official Fashion Outlet
Hi Mags, thank you so much for your kind words! We're overjoyed to know your shopping experience with The DOM was such a positive one. It’s wonderful to hear that our communication and delivery met your expectations. We truly appreciate your support and look forward to helping you shop with ease again soon.
I did not receive my order.
21 August 2025
Reply from The DOM - The Official Fashion Outlet
Hi Simone, we sincerely apologise for the inconvenience with your order. Unfortunately, the item was cancelled as it was out of stock. We recognise that we should have let you know much earlier, and we’re truly sorry that this communication didn’t reach you in time. We understand how frustrating it must be to place an order in good faith and be left waiting without clarity. Please know we’re reviewing this carefully to prevent it from happening again. Our Customer Service team will be in touch with you directly to assist further and ensure this is resolved for you.
Sincerely,
The DOM
My order came in good time
My order came in good time, the shoes were an excellent price and beautifully packed. Very pleased.
21 August 2025
Reply from The DOM - The Official Fashion Outlet
Hi Barbara! we’re glad to hear your order arrived on time and that you’re pleased with both the value and the presentation. Enjoy your new shoes. We look forward to seeing you shop with us again!
Kind regards,
The DOM
I have not received my order.
21 August 2025
Reply from The DOM - The Official Fashion Outlet
Hi Tanika, we’re very sorry you haven’t received your order. After checking, we found that the item was unfortunately cancelled as it was out of stock. We completely understand this should have been communicated to you much sooner, and there’s really no excuse for the delay in letting you know. We know how disappointing it is to be waiting for something only to find out it won’t arrive, and we take full accountability for this lapse. Our team is now reviewing our processes to ensure this doesn’t happen again, and our Customer Service team will be reaching out to you directly to provide support and next steps.
Sincerely,
The DOM
Range of products is excellent
Range of products is excellent. Delivery was speedy. Love my new sandals.
21 August 2025
Reply from The DOM - The Official Fashion Outlet
Hi Catherine, we’re so pleased you love your new sandals and enjoyed our speedy delivery. It’s great to hear you appreciate the wide range of products—we look forward to helping you shop again soon!
Kind regards,
The DOM
Product arrived before initial scheduled time. Beautifully presented in box
Good price, good updates on arrival . Efficient system
20 August 2025
Reply from The DOM - The Official Fashion Outlet
Thank you, Kristine! We’re glad to hear your order arrived earlier than expected and that you enjoyed the presentation and updates along the way. It’s wonderful to know you found the process smooth and efficient—we look forward to your next shop with us!
Kind regards,
The DOM
Great communication
Hi,
When the parcel took slightly longer than I thought to display tracking The Dom was great with communication
19 August 2025
Reply from The DOM - The Official Fashion Outlet
Thank you, Kerri! We’re so pleased our team’s communication helped keep things clear while your tracking was updating. We appreciate your patience and look forward to helping you again soon!
Kind regards,
The DOM
I order my shoes 2 weeks ago for my up…
I order my shoes 2 weeks ago for my up coming holiday and they haven’t arrived.
19 August 2025
Reply from The DOM - The Official Fashion Outlet
Hi Sofia, we’re truly sorry to hear that your shoes haven’t arrived, especially since it's for the upcoming holiday. We completely understand how frustrating this must be. After a thorough check, we discovered a system sync issue between our platform and the brand’s, which is due to a stock count error. We even tried to manually fulfill the order through, but unfortunately it still didn’t process. Please know this isn’t the experience we want for you — our team is already working closely with the brand to resolve this, and our Customer Service team will be reaching out to make things right for you as quickly as possible.
Sincerely,
The DOM
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