Thedogsbutcher Reviews 

127
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent selection and variety available. Many people appreciate the efficient and fast delivery service, often highlighting that orders arrive well-packed and still frozen. The overall service is frequently described as excellent, with many reviewers expressing satisfaction with the ease of ordering and the positive impact on their pets' health. However, some customers also noted issues with delivery, mentioning that some orders arrived late or partially defrosted, leading to concerns about product safety. A few other people also felt that the product quality had declined, citing issues such as excessive fat, gristle, or bone fragments in the minces, and changes in meat appearance and smell. Additionally, some reviewers found the packaging problematic, with packing peanuts sticking to the product and plastic containers breaking.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers highlighting the wonderful selection,... See more

Quality

Customers consistently note positive experiences with quality, praising the wonderful selection and fabulous... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick, efficient, and... See more

Order

Consumers find ordering to be a positive experience, with many highlighting the ease of the ordering process... See more

Service

People report positive experiences with service, often describing it as excellent, fast, and efficient.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Prompt delivery. Quality of meats is excellent. I have no idea if it’s possible to package the meat in a biodegradable product whilst maintaining food safety standards?

Rated 4 out of 5 stars

Customer service great. Selection, availability and quality has dropped in recent months hence only 4stars.

Company replied

Rated 5 out of 5 stars

I've been using the dogs butcher now for almost 2 years.. The raw minces are always of a high quality, as are the natural treats. The packs are delivered frozen and well packed/insulated. Comparin... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I cannot recommend The Dogs Butcher enough! After a very traumatic incident earlier this year, my dog Koda has been recovering from serious health issues. Since trying the raw packs... See more

Company replied


Company details

  1. Animals & Pets

Information provided by various external sources

The Dogs Butcher is a supplier of premium quality raw dog food to dog owners who want the most natural way for their dogs to be fed.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

127 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(127)

67 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely love this company

Absolutely love this company. Delivery is very quick and smooth, the meat is so good my dogs love it and ive tried lots of companies before. So yes im very impressed and wouldn't go anywhere else!

24 October 2025
Thedogsbutcher logo

Reply from Thedogsbutcher

Thankyou for you kind review, it's always great to see positive feedback and returning customers.

Rated 5 out of 5 stars

Good food

Good food, good service

23 October 2025
Thedogsbutcher logo

Reply from Thedogsbutcher

Thankyou for you kind review.

Rated 5 out of 5 stars

Absolutely fantastic place

Absolutely fantastic place, everything you need to feed a dog properly better than all the processed garbage that's out there first time using The Dogs Butcher today definitely won't be the last.
Lovely pleasant and helpful staff
5*

24 June 2025
Unprompted review
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Reply from Thedogsbutcher

Thankyou for your lovely reply!!!

Rated 5 out of 5 stars

The best raw dog food on the market!

I have been feeding the Dogs Butcher to both of my tiny terror's now aged 8 Lil Dude & Rudie almost 6 since i brought them home, they are small breeds Shih tzu & PomChi; I have never regretted deciding to go raw; The dogs love the quality and the variety on offer and we we have tried others. The customer services is fast and friendly and I can only recommend them to anyone and everyone interested in feeding there animals a healthy species appropriate diet. Ordering online is easy, fast and secure. Delivery is by DPD or you can collect from there store if you live local.

23 February 2025
Unprompted review
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Reply from Thedogsbutcher

Thankyou so much for your lovely review!! we really appreciate your kind words and your business.

Rated 5 out of 5 stars

I started my pup on this food a week…

I started my pup on this food a week after bringing her home . She thrives on it . Tried a few different brands but my pup doesn’t like them as much and I feel The Dogs Butcher food is better quality . I also love the range - there is a lot to choose from .
Very easy to order and had absolutely no issues . The food comes promptly and is packaged perfectly.
I am really happy to use this company .

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Moved over to the dogs butcher from DAF…

Moved over to the dogs butcher from DAF due to most DAF minces having too much bone and large pieces.Dogs butcher is delivered by DPD, promptly and with no problems so far. Even with delivery charge the price per kilo is competitive and the quality is really good. Dogs thriving on it and there is a good selection of proteins. Happy I moved to this raw food

11 July 2024
Unprompted review
Rated 5 out of 5 stars

We have a working collie now fourteen…

We have a working collie now fourteen years old, she has lived most of her life on kibble and processed food. Determined to do the very best for her in retirement we slowly introduced her to Dogs Butcher raw beef mince.
The difference is remarkable! She has lovely shiny coat, sweet breath and a lot more energy than you would expect at her age, she insists on still working her sheep. I have found the company excellent in all my dealings with them and can thoroughly recommend.

22 April 2024
Unprompted review
Rated 5 out of 5 stars

First time shopper

Had a fantastic experience with the The Dogs Butchers, while there was a slight hiccup with delivery as the courier took it elsewhere, they responded to my emails quickly and raised an investigation.

The driver came back with my goods and everything was still frozen which was perfect.

I cannot thank them enough for their service and I will be using them again in future.

17 April 2024
Unprompted review
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Reply from Thedogsbutcher

We are so glad we could help and thanks for being so understanding when the problem occurred. These problems do occur occasionally. We are alway here to help

Rated 1 out of 5 stars

No customer service

Was told by the courier company that they couldn't deliver as goods were perishable.
Called and asked for a refund and was rudely told I had to email.

Won't be using again.
Having just seen their reply reinforces how enept they are. Any review that is not what the expect they go on a rant.
And there are enough bad ones.

Shame their customer services isn't as good as their dog food alledgely?

No customer service

18 April 2024
Unprompted review
Thedogsbutcher logo

Reply from Thedogsbutcher

You were downright rude on the phone because we asked you to email and we told you we can't refund until the 48 hours are up. You emailed calling our staff names. You are arrogant and we wouldn't send you dog food because life is too short to deal with horrible men like you.
Inept?? we produce some of the best dog food in the country and work extremely hard. If inept means we dont take kindly to bullying or reducing staff to tears with your name calling then yes I agree we are inept but we arent realu are we? All we expect is an email as everything has to go in writing and we expect not to be called names for asking people to follow procedure but some people just think they are entitled dont they? Thanks in adance for your next update on how you are holier than thou reply but I have work to do so just crack on

Rated 5 out of 5 stars

I don't know this place existed until…

I don't know this place existed until yesterday, i went to order my normal rabbit from and it was out of stock, so i checked my other place and they had rabbit but not the rest i wanted. Not ideal when i needed a Christmas order for my ferrets.
So a Google search popped up this place and i thought oh i will just do a small order to see me through and see if they was any good.
Placed my order yesterday morning and thought let's see.
24 hours later it's arrived
All looks great equally as good as i normally use a few things look better.
Packaging great, the prices was good and the ferrets all war danced about the box excitedly so i guess it smelt good to them lol
So really really pleased thank you and i will pop back in be year and order the dogs stuff as well.
Highly recommend.

14 December 2023
Unprompted review
Rated 5 out of 5 stars

Simply the best!

Have been using this company for years now and they're just the best!!
Fabulous fresh meat, fantastic quality and my dogs just love it. Over the years have tried other brands, just for a change for the dogs, but they totally prefer this company.
Nothing is ever too much for them if you've got a question and they'll go out of their way to get the order to you in time. I'm in a 48hour delivery zone, all the way up north in Scotland, and never once has there been a problem in all those 7 years! Not even in hot weather; well packed and still frozen on arrival. Hats off to them all.

17 November 2023
Unprompted review
Rated 5 out of 5 stars

Amazing dog butchers

Amazing dog butchers! My little furry child absolutely loves this mince! They offer everything needed for her complete RAW food diet, fast delivery and excellent customer service!

1 November 2023
Unprompted review
Rated 4 out of 5 stars

Great

First order my dog loves it. Good mix of variety and looks high quality meat. only reason for 4 stars was due to damaged packaging of some of the meat containers looks like box may have been dropped at some point

9 October 2023
Unprompted review
Rated 5 out of 5 stars

Been using the company on and off for…

Been using the company on and off for years and seen them grow during my time using tdb moving premises, trying to find reliable courtiers and consulting customers on what packaging to use to be as sustainable as possible while trying to stay as environmentally friendly as possible and during it all I have experienced great customer service and help and nothing has been to much trouble for them I would recommend this company and quality of food to anyone wishing to feed raw properly. They don't cut corners with their products like most other companies and tdb are true pioneers in the raw food world making it easy to do with trusted quality

8 September 2023
Unprompted review
Rated 5 out of 5 stars

The Dogs Butcher.…

I've been using Dogs Butcher for a few years now.
Both my dogs love the different varieties of meat that they sell.
It's of good quality and freshly delivered to your door.

6 September 2023
Unprompted review

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