Thedogsbutcher Reviews 

127
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent selection and variety available. Many people appreciate the efficient and fast delivery service, often highlighting that orders arrive well-packed and still frozen. The overall service is frequently described as excellent, with many reviewers expressing satisfaction with the ease of ordering and the positive impact on their pets' health. However, some customers also noted issues with delivery, mentioning that some orders arrived late or partially defrosted, leading to concerns about product safety. A few other people also felt that the product quality had declined, citing issues such as excessive fat, gristle, or bone fragments in the minces, and changes in meat appearance and smell. Additionally, some reviewers found the packaging problematic, with packing peanuts sticking to the product and plastic containers breaking.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers highlighting the wonderful selection,... See more

Quality

Customers consistently note positive experiences with quality, praising the wonderful selection and fabulous... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick, efficient, and... See more

Order

Consumers find ordering to be a positive experience, with many highlighting the ease of the ordering process... See more

Service

People report positive experiences with service, often describing it as excellent, fast, and efficient.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Prompt delivery. Quality of meats is excellent. I have no idea if it’s possible to package the meat in a biodegradable product whilst maintaining food safety standards?

Rated 4 out of 5 stars

Customer service great. Selection, availability and quality has dropped in recent months hence only 4stars.

Company replied

Rated 5 out of 5 stars

I've been using the dogs butcher now for almost 2 years.. The raw minces are always of a high quality, as are the natural treats. The packs are delivered frozen and well packed/insulated. Comparin... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I cannot recommend The Dogs Butcher enough! After a very traumatic incident earlier this year, my dog Koda has been recovering from serious health issues. Since trying the raw packs... See more

Company replied


Company details

  1. Animals & Pets

Information provided by various external sources

The Dogs Butcher is a supplier of premium quality raw dog food to dog owners who want the most natural way for their dogs to be fed.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

127 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(127)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ amazing company, caring and helpful

⭐️⭐️⭐️⭐️⭐️

I cannot recommend The Dogs Butcher enough! After a very traumatic incident earlier this year, my dog Koda has been recovering from serious health issues. Since trying the raw packs they sent for trial, and following their incredible guidance and advice every step of the way, I’ve already started seeing real improvement.

Koda is eating every single meal, something he hasn’t done since his surgery, and it’s such a relief to see him enjoying his food and slowly regaining his strength. The support, care, and attention they’ve shown have been truly amazing, and I am so thankful for their expertise and kindness during such a difficult time.

If you want your dog to thrive, get tailored advice, and have a team that genuinely cares, The Dogs Butcher is the place to go. Absolutely recommend to anyone!

1 December 2025
Unprompted review
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Reply from Thedogsbutcher

Thankyou for your kind review, We will always help whenever possible and want the best for our customers. We are so glad you had such a positive experience with us.

Rated 2 out of 5 stars

Delivery came late in evening most…

Delivery came late in evening most packs had defrosted threw 2 bags away.

24 November 2025
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Reply from Thedogsbutcher

Thankyou for your review. We are so sorry you had this experience, Unfortunately due to the time of the year DPD are having extended delivery hours, However Arriving fully defrosted and disposing of products isn't what we expect at all. I will send you a private email and we can get your order resent to your FOC at a convenient time for you. Again, We do apologise about this.

Rated 5 out of 5 stars

Very good

The meat arrived solid frozen, great quality.

24 November 2025
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Reply from Thedogsbutcher

Thankyou for your kind review.

Rated 5 out of 5 stars

Fab food

Fab food, fab customer service and my dog has never been happier! I'll continue to use these guys as my dog continues to thrive!
Whole heartedly recommend the dogs butcher. First class all the way

24 October 2025
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Reply from Thedogsbutcher

Thankyou for your kind review. We always love to see your positive feedback.

Rated 5 out of 5 stars

Excellent fast

Excellent fast, efficient service.

However, limited choices as often Sold Out of some meats. I realise that this is a supply and demand situation but then have to compromise on choices.

27 October 2025
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Reply from Thedogsbutcher

Thankyou for you review, Sometimes we supply and demand can be an issue especially during busy periods of the year but if there is ever anything OOS that you do need, please get into contact with us and we can try to give you an ETA on when it will be back in stock.

Rated 4 out of 5 stars

Customer service great

Customer service great.
Selection, availability and quality has dropped in recent months hence only 4stars.

27 October 2025
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Reply from Thedogsbutcher

Thankyou for your review, If you do have any particular concerns please do contact us and we can look into this for you.

Rated 5 out of 5 stars

First time I’ve ordered directly from…

First time I’ve ordered directly from Dogs Butcher.. Very efficient, quick delivery and meat was still frozen and good quality. My dog loves it.
Great service, will definitely order again.

24 October 2025
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Reply from Thedogsbutcher

Thankyou for your kind review! We are so glad you are happy with everything.

Rated 5 out of 5 stars

Good quality and selection produce

Bit of a hiccup when the company changed hands early in 2025 and the quality suffered, however my concerns were listened to and my recent order reflected that and the quality is once again top drawer.

27 October 2025
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Reply from Thedogsbutcher

Thankyou for your kind review, We are so glad we managed to get everything cleared up and sorted out for you.

Rated 5 out of 5 stars

Highly recommended to Raw Feeding dog owners

I have been purchasing my dog's raw food from the Dog's Butcher for at least the last 14 years. Throughout that time the quality and variety has been second to none. The minces are nice and chunky and you can see the quality of the meat used. Other manufacturers minces are so fine that it turns the meat into an unrecognisable goop. Not with the Dog's Butcher raw food. My dog loves her chunky Raw mixes and the beautiful chunks of meat and bones we get from the Dog's Butcher. The variety is great too esoecially as my dog has a bad chicken allergy, with the Dog's Butcher i can easily avoid Chicken and pick a lovely wide variety of different proteins that she can tolerate.

My orders are always delivered on time and our lovely driver (Dorset/ Hampshire deluvery run) texts me his eta so I know exactly when to expect him. He is always very friendly, pleasant and helpful.

I highly recommend the Dog's Butcher, have done for years and will continue to do so.

27 October 2025
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Reply from Thedogsbutcher

Thankyou for being such a long standing TDB customer! We love reading about your experiences and positive feedback.

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