TheDiceShopOnline Reviews 

UPDATE 2 : received my new spinner today after direct communications from TDSO. might have been a rocky start but they have been great and have got everything sorted. Thankyou TDSO, much appreciated :-D

UPDATE : Email apparently sent - never received at my end, trying to contact again (21/08/2025)

Custom services are terrible, I've been trying to contact them for several weeks about a failed product (I'm not even asking for a replacement, just advice on how to get a Gemstone Spinner fixed.) and have heard nothing back from them either via the webform or directly emailing them)
I love the spinner but it was not cheep and I'm very disappointed

Have bought many dice from this company before, all excellent quality and well balanced. I had a small issue with one of my spinners and I can honestly say I’ve had one of the best customer experiences from this place. All sorted without any fuss and really great interaction.

Have ordered from this company many times with no issues whatsoever. On my most recent order I ran into a technical issue and the customer service team were a great help getting it sorted.

I made a mistake with my order (entirely my fault!) so I emailed to amend the order. Katharine almost immediately replied, was very understanding and straight away offered a solution. Couldn’t ask for better service.

Excellent company. Polite, attentive, and very fast team. Superior quality product. I highly recommend it.

Great product, super quality material, blank ivory set used for presentation of small sets in a wooden lined box as gifts.
Have bought in the past and have more to get. Wonderful to pass around at talk about Platonic Structures, only 5. Plato & Eucalid knew that.

I’ve bought from The Dice Shop many times and I’ve never had a bad experience. If I’ve had a question the customer service team has been on point in getting back to me.

I love DiceShopOnline! This was my second order from them, it would be more but I am not based in the UK so shipping gets to be a bit expensive. They were the first shop that I purchased a polyset from in about 2017, I returned to order a specialty item (inflatable d20) earlier this year. I have never had an issue with the website, products, or communications.

The Dice Shop offers a great range of designs, colours, sizes and shapes all at reasonable prices. Delivery is normally v. fast.
When buying blank dice for laser engraving it would be useful to know what material each type/colour is made of as different surfaces can affect the result in the quality of the etching process.

Perfect set of Platonic Solids to present in a lined box at meetings. Blank Ivory are perfect in every detail and allows you to tell the story when linked with our jewel.
Will be ordering more as the year progresses and get more folks interested. Already given a presentation talk on the Platonic Structures and well received.

Promptly answered with a complete and thorough response.

Always a great selection at the Diceshop, prompt deliveries and quick to answer enquiries.👍

I purchased 5 plain dice and a pouch.
The dice and the pouch are very good quality and the price was great (£6 *including* Royal Mail 48hr delivery service).

Looking forward to playing Yahtzee on holiday.

Got swift, personal, accurate and complete response to my inquiry.

Ordered some loose dice and a dice bag from their shop on the 1st of May. They're great and I'm very happy with them.
However, since Brexit, shipping into EU countries (I live in the Netherlands) can take a bit longer because of, for example, customs.
I received my dice on the 30th of May, almost a month later, whereas Royal Mail standard airmail has a 5-7 day guideline. This is out of DiceShop's hands, but it was hard to get in touch with them as well to get assistance.
When I got in touch, they helped me find my package and even let me know when my local carrier accepted it.
Customer service could be a bit quicker/smoother, but that aside, a great place to get your dice if you're willing to wait.

Outstanding, quick, efficient, and dealt with my issue promptly. Very good service.

Thankyou for your prompt despatch and delivery.
I realised late that I had mislaid the dice from a travel game that we were taking on holiday at the weekend , ordered these on the Saturday before (a Bank Holiday weekend, my bad ! ) and they arrived on Thursay in plenty of time. Perfect size and good quality.
Very impressed. 
Thankyou ! 
 

This place has every dice you could possibly think of. It is bloody marvelous! Thank you

Excellent customer service.