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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent prices and the speed of the delivery service. Many people appreciate the careful packaging of their orders, ensuring products arrive in perfect condition, and often mention the competitive pricing that allows them to find desired items. However, some customers also noted issues with delivery, including package discrepancies or incorrect deliveries. A few other people also felt that additional promotional materials in their parcels were unnecessary.

What people talk about most

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and free delivery, with... See more

Product

Customers had positive experiences with product. Many reviewers praised the quick delivery and the careful... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the excellent and great prices,... See more

Based on these reviews

Rated 5 out of 5 stars

Great prices and quick delivery. Brilliant customer service. I bought Skyrise for my wife at Christmas, and when we opened it to play recently the main game board was ripped in two. I contacted Kienda... See more

Rated 5 out of 5 stars

Brilliantly packaged and delivered is super fast time. Kienda delivered on all fronts. I really don't want to let this little gem out into the public domain, I wanted to keep my review to myself, bec... See more

Rated 5 out of 5 stars

I'll always buy my board games with Kienda! Fast shipping, careful packaging of the games and great communication! Oftentimes, there are great offers too!

Rated 5 out of 5 stars

Helpful retailer, good sale prices, free postage after a reasonable spend, good loyalty scheme. Items well packed and received very quickly.


Company details

  1. Game Store
  2. Hobby Store

Written by the company

UK based online board game shop, find the best deals and prices on our website!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

468 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredible customer service

Incredible customer service, going to be so sad to see them go. Issue with the order was resolved same day, no issues and replacement sent out. Amazing people

16 February 2026
Unprompted review
Rated 3 out of 5 stars

Was disappointed in the damaged game

Was disappointed in the damaged game. Supposed to save 25%, but that was on full rrp not selling price. Box was so severely dented / ripped that the playing board also has a dent in it. Not worth the saving of £2.70 and not able to return it.
Other games were fine, well packed.

5 January 2026
Rated 5 out of 5 stars

Exemplary service.

Brilliantly packaged and delivered is super fast time. Kienda delivered on all fronts.
I really don't want to let this little gem out into the public domain, I wanted to keep my review to myself, because they really are so good!!

1 December 2025
Rated 5 out of 5 stars

Good

Happy with the product, packaging and customer experience

30 October 2025
Rated 5 out of 5 stars

I was very impressed

I was very impressed. Ordering was very easy. The prices are lower than most competitors. The company offers local pick up, so it's perfect for last minute purchases. I've already put my second order through.

1 October 2025

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