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Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendly demeanor, and professional yet warm approach, making them feel at ease during challenging times. The customer service is frequently highlighted as outstanding, with many appreciating the clear explanations, patience, and supportive guidance throughout the process. People also found the overall service to be excellent, noting its efficiency and the positive impact on their well-being. However, some people mentioned issues with initial contact, describing experiences where calls were not returned as promised or felt rushed. A few other people also felt that the process of sharing sensitive information via WhatsApp was unprofessional, and some found the conversations to be hurried with assumptions made before their situation was fully explained.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise individual staff members... See more

Customer service

Clients share positive opinions on customer service. Many reviewers praise the helpfulness and patience of... See more

Service

Users describe positive interactions with service, highlighting its professionalism, speed, and helpfulness.... See more

Customer communications

Customers had ambiguous experiences with contact. Many reviewers praised the initial contact, feeling at ease... See more

User experience

People report positive experiences with user experience. Many customers highlight the clarity and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have been struggling for a long time as a single father with debts breathing down my neck but within 15 minutes of filling out the form Ryan from the debt centre took me through everything single step... See more

Company replied

Rated 5 out of 5 stars

These are absolutely amazing, the staff are amazing,my advisor was Ryan, he was great, he was very professional yet friendly and warm so i felt totally reassured. The other staff too, was also warm,... See more

Company replied

Rated 5 out of 5 stars

What can I say?....Well..... Ryan and Daniel have been absolutely amazing! They both held my hand and walked me through the entire process, explained every detail, met me with humour and made me f... See more

Company replied

Rated 5 out of 5 stars

I had a wonderful experience & can’t recommend them highly enough! Ryan and Daniel handled my case, they were awesome. Very professional, polite, helpful and incredibly supportive as I was going thr... See more

Company replied


Company details

  1. Alternative Financial Service

Written by the company

The road to debt freedom is there... you just have to decide to drive on it! We are here to help you consolidate your debts into one affordable monthly payment. You could legally write off up to 80% of your debts though our Government Scheme. We treat every customer as an individual and our support is tailored to your personal circumstances, ensuring your best interests are central to our advice. We define ourselves by our values as a business. These values inform the way treat our customers and our staff.


Contact info

4.9

Excellent

TrustScore 5 out of 5

307 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5* service

5* service, very helpful, very understanding and very quick to respond. Was very fearful having to face reality and deal with my debts but thanks to Toni and Jason my mind is at ease.

I would definitely recommend to any of my friends or family if they ever needed financial advice. Thank you so much again

16 April 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Stace

Thank you so much for your kind words. It really helps others in similar situations to find the courage to reach out for help.

Me and the Team are so happy you have managed to find the right solution for your debts.

All the best for the future
The Debt Centre

Rated 5 out of 5 stars

Getting myself into debt had been a…

Getting myself into debt had been a really dark time but I can honestly say making the call to The debt centre was the best thing I’ve done. I received a call back from Ryan and he made me feel at ease from the start to finish. What could have been a daunting task was made so much easier and less stressful with his light hearted approach . I can’t stress enough my appreciation for his help and guidance with everything . Highly recommend, and thankyou Ryan .

14 April 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Frances

Thank you so much for your kind words and 5 star review.

It really means a lot to the whole team knowing that your experience with us has been so positive. Especially to those seeking financial help with their debts, this will go a long way.

Much appreciation.

All the best for the future
The Debt Centre

Rated 5 out of 5 stars

I was well looked after by Ryan and…

I was well looked after by Ryan and daniel and there whole team that helped me gain control of my finances again. I was spiralling out of control got 1 credit card then another then a loan to pay off the credit cards and where my credit was so bad. I had such bad credit rating my apr was so high like 770% on loans which made my payments so high. This team really saved me and enabled me to get my finances clear and finally see a light at the end of the tunnel
Massive respect to Daniel and Ryan especially. Nothing but 5⭐️⭐️⭐️⭐️⭐️ from me thank you so much

10 April 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi James

Thank so much for leaving such a fantastic review. It really does help others in similar situations to gain the courage to reach out for help.

We wish you all the best for the future.
The Debt Centre

Rated 5 out of 5 stars

Exceptional Service – Highly Recommended!

I recently reached out to the debt centre, and I must say, their expertise and professionalism are truly outstanding. Their communication is exceptional and always on point, making the entire process seamless. A special mention to Toni and Ryan, who have been incredibly helpful and supportive throughout the process. They not only guided me, but also presented me the alternative solutions based on my circumstances. If you are struggling with debt, I highly recommend reaching out to them - they are truly committed to helping people regain financial stability.

1 April 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Adnaan

Thank you for leaving such an amazing review, and i'm so glad you have found the perfect solution for your debts.

Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

All the best for the future
The Debt Centre

Rated 5 out of 5 stars

Dan and Daniel were so helpful and…

Dan and Daniel were so helpful and supportive and I'm on the right road to being debt free!! All in the space of a week!!!Thankyou

27 March 2025
The Debt Centre logo

Reply from The Debt Centre

Hi Mr Bish,

Thank you so much for your 5 star review.

We really appreciate you taking the time to share your experience with us and leave such a positive review.

We're so pleased to know that we've been able to help you find a solution that suits your needs.

All the best
The Debt Centre

Rated 5 out of 5 stars

Great daneil was great

Great daneil was great

21 March 2025
The Debt Centre logo

Reply from The Debt Centre

Hi Matthew.

Thanks so much for leaving a 5 star review.

We're so pleased to know that we've been able to help you find a solution that suits your needs.

All the best for the future
The Debt Centre

Rated 5 out of 5 stars

Daniel was amazing talked me through my…

Daniel was amazing talked me through my darkest hour got me sorted right out I can say honestly top bloke and he's doing a great job thank you 😊.

3 March 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Matthew

We really appreciate you taking the time to share your experience with us and leave such a positive review.

Glad you have managed to find the right solution for your situation.

All the best
The Debt Centre

Rated 5 out of 5 stars

Thd team helped me a great deal

Thd team helped me a great deal, through a difficult time in my life.
Thank you

21 March 2025
The Debt Centre logo

Reply from The Debt Centre

Hi Craig

Thanks so much for leaving a 5 star review.

We're glad to know that we've been able to help you find a solution that suits your needs.

All the best for the future
The Debt Centre

Rated 5 out of 5 stars

Extremely helpful & knowledgeable

The team has been extremely helpful, all along the way.
The advice they gave me were genuine, targeted to my problems and all of this in a professional yet enjoyable manner.
They help me feeling more positive about my life by sorting out my debt issues, and I am very grateful for this.
To all the team, a big thank you for your help and guidance.

21 March 2025
The Debt Centre logo

Reply from The Debt Centre

Hi Cyriaque

Thank you for your very kind review. We're so pleased to know that we've been able to help you find a solution that suits your needs.

Wishing you all the best for the future
The Debt Centre

Rated 5 out of 5 stars

I just want to say thank you to Daniel.K

I just want to say many thanks to Daniel.He was working out of hours to help me out. I don't know what I would've done without of him. He really really was helpful and helped me written off £24,000 he changed my life now. thanks again for good job hopefully in the future you'll help more people like me to get out of the debt.👍❤️❤️

12 March 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi there,

Thank you for leaving such a great review. The Team, and especially Daniel, are very please we could help find the right solution for you.

You feedback is so helpful in helping others find debt help.

All the best in the future
The Debt Centre

Rated 5 out of 5 stars

Been a worry about my debts but was put…

Been a worry about my debts but was put at ease by steve and the guys at the debt centre and now paying one affordable payment a month. Would recommend

20 February 2025
The Debt Centre logo

Reply from The Debt Centre

Hi Russ

Thank you for your feedback. I'm so glad we have managed to help find you the right solution for your debts.

We wish you all the best in the future
The Debt Centre

Rated 5 out of 5 stars

Would highly recommend

Would highly recommend.

I was in a state of confusion with my debts and struggling to get myself a plan moving forward. Although I did not proceed with the solutions offered by the Debt Centre, their advice was valuable and I can't thank them enough. Daniel was outstanding and explained everything clearly, not pushy, just understanding.

Thank you again, The Debt Centre

26 February 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi

Thank you so much for leaving such a great 5 star review.

Your feedback is important to us and allows us to continue to support people in a similar situation to you.

We're so pleased to know that we've been able to help you find a solution that suits your needs.

All the best in the future
The Debt Centre

Rated 5 out of 5 stars

Ryan was extremely helpful and…

Ryan was extremely helpful and determined at resolving my problems . In the end I managed to channel all my debts into a monthly payment of 100£ a month . Very pleased with the result .

19 February 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Jay

Thanks so much for leaving a great review.

Your review plays a vital part in encouraging others to find financial help.

I'm very happy you have managed to find the perfect solution!

All the best
The Debt Centre

Rated 5 out of 5 stars

I can’t stress enough how much Ryan and…

I can’t stress enough how much Ryan and Daniel helped me.they were completely Professional but kind and helped me understand everything in detail. I never once felt uncomfortable. I can’t believe how easy they made it for me. From my first message to my last call they were amazing. My only regret is I didn’t contact them sooner.. thanks guys I will always appreciate what you did for me.helping to ease the financial burden of my debts.and give me peace of mind.i feel I can breath a lot easier thanks to these guys and the company

18 February 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Angela

Thank you for leaving such a fantastic 5 star review.

Your feedback is important to us and allows us to continue to support people in a similar situation to you. I'm so glad you have managed to find the perfect solution!

All the best in the future
The Debt Centre

Rated 5 out of 5 stars

Ryan, Your An Absolute Start

Well, What Can I Say. Except That Words Can Not Express How Truly I Am Feeling….
For The First Time, I Could Start Seeing A Glimmer Of Light & Hope… After My Conversation With Ryan, Whom In The Fairness Of Honesty Was Extremely Helpful & Treated Me As A Human Being & Not Just A Number On Their Records….
I Truly Can’t Thank Ryan Enough For Going Above & Beyond & For Making Me Feel Comfortable & For Going Through Everything Clearly… Ryan Your An Absolute Start….
Tkare & GBU, I Truly Can Not Thank You Enough…
Kind Regards,
Steve SR

7 February 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Steve

Thank you so much for leaving an amazing review.

We're so pleased to know that we've been able to help you find a solution that suits your needs.

We wish you all the best in the future
The Debt Centre

Rated 5 out of 5 stars

Very happy

When I approached the debt centre I was close to cracking under the pressure from creditors
The debt centre reassured me that things could improve and explained all the possible solutions clearly and thoroughly
I was able to make a clear decision about which move was the correct way forward and that has now been confirmed
Staff kind and friendly throughout and they listened to problems and advised
Very happy with their service and the successful conclusion
Strongly recommend this company

11 February 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Mathew

We really appreciate you taking the time to share your experience with us and leave such a positive review.

Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

All the best in the future
The Debt Centre

Rated 5 out of 5 stars

Very helpfull and understandable

Very helpfull and understandable

6 February 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Stuart

Thanks so much for leaving a 5 star review.

Your feedback plays a vital part in encouraging others to find financial help.

We're so pleased to know that we've been able to help you find a solution that suits your needs.

All the best
The Debt Centre

Rated 5 out of 5 stars

Life Changing Help

Daniel was professional and easy to talk about a difficult situation. He went above and beyond and has literally changed my life for the better. I’d highly recommend anyone in need of assistance to speak with him.

6 February 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Bradley,

Thank you for sharing such kind words.

Your feedback is important to us and allows us to continue to support people in a similar situation to you.

We wish you all the best in the future.
The Debt Centre

Rated 5 out of 5 stars

ryan help me so much i was so depressed…

ryan help me so much i was so depressed about my debts

4 February 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Daljit

Thank you so much for leaving a 5 star review.

I'm so glad we managed to help you find the perfect solution.

All the best for the future.
The Debt Centre

Rated 5 out of 5 stars

transparent, supportive, and committed to helping clients manage their debts effectively.”

“My experience with the debit centre has been great because of their constant support and guidance throughout the debt resolution process. They have been transparent, professional, and always available to answer my questions. I appreciate how they take the time to explain every step, making me feel confident and less stressed about my financial situation. One thing the company does really well is providing personalized assistance, ensuring that I feel heard and supported. Their customer service is excellent, and I truly feel they have my best interests at heart.”

28 January 2025
The Debt Centre logo

Reply from The Debt Centre

Hi Alexander

Thank you so much for leaving an amazing review.
Your feedback plays a vital role in encouraging others to find financial help.

We're so pleased to know that we've been able to help you find a solution that suits your needs.

All the best for the future
The Debt Centre

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