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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and professional yet warm approach, making them feel at ease and supported. Many people highlight the exceptional customer service, noting that advisors are patient, understanding, and explain everything clearly without judgment. The overall service is described as excellent, with consumers appreciating the efficiency and ease of the process, which often helps alleviate stress and worry. However, some customers expressed dissatisfaction with the initial contact experience, citing concerns about being asked for significant personal information before proper introductions and feeling rushed or spoken over during conversations. A few other people also felt that the suggestion to use WhatsApp for sensitive information was unprofessional, and some experienced delays in receiving promised callbacks.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the staff for being helpful,... See more

Customer service

Users describe positive interactions with customer service, often highlighting the helpfulness, patience, and... See more

Service

Consumers find service to be positive. Many customers express appreciation for the professional, supportive,... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Many customers praise the ease and comfort they felt when... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the process straightforward, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have been struggling for a long time as a single father with debts breathing down my neck but within 15 minutes of filling out the form Ryan from the debt centre took me through everything single step... See more

Company replied

Rated 5 out of 5 stars

Daniel & James have been amazing . From first contact i have been put at ease . I cant thank these two enough . If your looking for advice and support with financial matters i certainly recommend hig... See more

Rated 5 out of 5 stars

These are absolutely amazing, the staff are amazing,my advisor was Ryan, he was great, he was very professional yet friendly and warm so i felt totally reassured. The other staff too, was also warm,... See more

Company replied

Rated 5 out of 5 stars

What can I say?....Well..... Ryan and Daniel have been absolutely amazing! They both held my hand and walked me through the entire process, explained every detail, met me with humour and made me f... See more

Company replied


Company details

  1. Alternative Financial Service

Written by the company

The road to debt freedom is there... you just have to decide to drive on it! We are here to help you consolidate your debts into one affordable monthly payment. You could legally write off up to 80% of your debts though our Government Scheme. We treat every customer as an individual and our support is tailored to your personal circumstances, ensuring your best interests are central to our advice. We define ourselves by our values as a business. These values inform the way treat our customers and our staff.


Contact info

4.9

Excellent

TrustScore 5 out of 5

303 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very compassionate.

I was treated with thoughtfulness and compassion. Rob and Jason explained everything as we went through the process. They were very patient and helpful when I had to upload anything and guided me through the process.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

My first contact with the company was Jason, he was extremely helpful and then put me on to Sheraz. Between the two of them I was walked through every step, they were amazing.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

When I was at my lowest point not…

When I was at my lowest point not knowing how to sort out the sudden debt that I found my self in , I nervously reached out to the debt centre to be greeted also treated with the most unjudgementa care and dignity by a gentleman of the name Danny. He spoke me through the process and supported me in every step of the process to the finale stage. Not once did I feel unsupported. The debt centre more so Danny gave me my life back when it was so dark . I couldn’t thank him enough.Danny you were amazing and the team also I owe you all for giving me my life back . Thank you

1 February 2026
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi there

Thank you so much for your kind words and 5 star review.

It really means a lot to the whole team knowing that your experience with us has been so positive. Especially to those seeking financial help with their debts, this will go a long way.

And i'm so pleased you have put yourself back in control of these debts!

All the best for the future
The Debt Centre

Rated 5 out of 5 stars

Sheraz and the team were fantastic

Sheraz and the team were fantastic, patient and so helpful throughout the whole process. Would highly recommend.

22 February 2026
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Michelle

Thank you for leaving a 5 star review!

Your feedback is important to us and allows us to continue to support people in a similar situation to you. I'm so glad you have managed to find the perfect solution!

All the best in the future
The Debt Centre

Rated 5 out of 5 stars

Clear and honest financial advice

I received clear, practical guidance on how to manage my debts in a sustainable and realistic way. The advice was well structured, transparent, and focused on long-term stability rather than quick fixes. Everything was explained in a straightforward manner, which helped me understand my options and make informed decisions with confidence. Professional, supportive, and genuinely helpful — I would definitely recommend their service to anyone looking for serious and balanced financial guidance.

12 February 2026
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Antonio

We're really grateful for your kind words and the 5-star rating! - Thank you.

It's always a pleasure to hear when our service hits the mark. Your feedback means a lot and motivates us to keep doing our best for people like yourself, who need debt help.

All the best in the future
The Debt Centre

Rated 5 out of 5 stars

Great team

The whole team was great from start to hopefully finish tomorrow 12th, its a load of worrying just lifted in one phone call to start with going forwards in any one's life

4 February 2026
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Rachel

We're really grateful for your kind words and the 5-star rating! - Thank you.

Your feedback means a lot and motivates us to keep doing our best for people like yourself, who need debt help.

Many thanks to you
The Debt Centre

Rated 5 out of 5 stars

great help from start to…

Daniel was a great help from start to finish explaining all the different options and helping along with everything and helping me write off over 30k 👍🏻 well recommend

12 January 2026
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi David

Thank you for leaving a 5 star review.

It's so good to hear you have managed to find the perfect solution for your debts. I hope this fresh start brings great things for you.

All the best in the future
The Debt Centre

Rated 5 out of 5 stars

I would like to take this opportunity…

I would like to take this opportunity of thanking everyone for their help. I found them so easy to talk to there was no judgement or anything like that they were so helpful and understanding thank you Daniel and your whole team

10 February 2026
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Michael

Thanks so much for taking the time to leave us a 5-star review! Feedback like yours is not only appreciated but also helps us give help to more people like yourself.

All the best for the future
The Debt Centre

Rated 5 out of 5 stars

From start I was a bit nervous to get…

From start I was a bit nervous to get InTouch when when I got in contact with Ryan he made me feel comfortable and safe with no judgement which made it so much easy to talk about my debt .
Then I spoke to Sheraz another person that was so calm and helpful with the process to get everything in order and to help me get where I need I cannot thank these guys enough I would deffo recommend theses guys so if your reading this and worried please get in touch with them they will help you. Tha k you guys

26 January 2026
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Chris

Thank you for taking the time to leave such a positive review.

We're pleased that your experience reflected the level of service we aim to deliver to all our clients.

Your feedback is both valued and motivating.

All the best to you
The Debt Centre.

Rated 5 out of 5 stars

Everyone here are just fantastic

Everyone here are just fantastic. Ever so helpful kind and very professional. I could have not asked for better help with my debts.

My special Thanks to the lovely and helpful Danny, my advisor , who had assisted me all the way. Danny thank you so much.

30 January 2026
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Carlos

Thank you so much for your kind words. It really helps others in similar situations to find the courage to reach out for help.

We are so happy you have managed to find the right solution for your debts.

All the best for the future
The Debt Centre

Rated 5 out of 5 stars

Well what can I say about these guys…

Well what can I say about these guys…. Absolutely brilliant no messing about, great at what they do lovely staff highly recommend

30 January 2026
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Sammylee

Thank you for leaving such a great review - and the 5 stars! I'm glad we have managed to help you on your debt journey and found the best solution for you.

We wish you all the best for the future
The Debt Centre

Rated 4 out of 5 stars

Ryan and Daniel has been awesome

Ryan and Daniel has been awesome. Supportive when i was stressing out about the debtors, helped me to stay calm, they where avaliable to answer questions, no questions was a bother to them and willing to listen then give advice. Thank you both for the support.

27 January 2026
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Natasha

Thank you for your kind words and generous rating.

We value your feedback greatly, and we're please to know your experience met your expectations. It was our pleasure to assist you.

All the best in the future
The Debt Centre

Rated 5 out of 5 stars

Excellent service

A huge praise for Jason for reaching out and getting the ball rolling, and Daniel, who has literally transformed my everyday life. He has helped me take control of two huge debts that had me constantly worried about being at home in case of a knock at the door or the removal of goods. For the first time, amongst loads of other creditors with a constant barrage of letters daily begging me for money i simply didn’t have- I can now sleep and breathe easy, knowing my debts are manageable and affordable. What Daniel has done is nothing short of a miracle!!!

The customer service was truly humanised, neither patronising nor diminishing me or my situation in any way. They explain everything with such clarity and transparency felt informed throughout. Making the first step is the hardest, but if you choose these guys, I can assure you of nothing but a positive outcome.

I cannot thank this company enough!
10/10 service throughout

27 January 2026
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Emma

Thank you so much for your kind words and 5 star review.

It really means a lot to the whole team, especially Jason and Daniel, knowing that your experience with us has been so positive. And to others seeking financial help with their debts, this will go a long way.

Much appreciation.

All the best for the future
The Debt Centre

Rated 5 out of 5 stars

I would like to take this opportunity…

I would like to take this opportunity to say thank you. I've never felt like you've judged me or looked down on me which was my big worry in going to anyone about my debt.

27 January 2026
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Pam

Thank you so much for the 5-Star review. We're really glad we could support you on your journey, and it means a lot that you took the time to share your experience.

Your feedback truly helps us continue making a difference

All the best to you in the future
The Debt Centre

Rated 5 out of 5 stars

I am using this company right now and I…

I am using this company right now and I will admit I was a little worried first of all. Because I thought they maybe like thebot-er company I tried. A fly. By night company.
But they are all great at there job. They told me what they were doing step by step. They are the best. So thank you, so much for all of your help.

24 January 2026
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Debbie

Thanks so much for your kind review. And the 5-Stars! We understand how tough it can be to take the first step, so we're proud to have been part of your journey.

Your support and feedback are greatly appreciated.

All the best to you
The Debt Centre

Rated 5 out of 5 stars

Ryan was amazing guiding me from…

Ryan was amazing guiding me from beginning to the end.
Calling regular keeping me
Up to date and making sure I was ok
Ryan truly is the salt of the earth
Thank you sooo much Ryan

15 January 2026
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Martin

Thank you for leaving a 5 star review.

It's so good to hear you have managed to find the perfect solution for your debts. I hope this fresh start brings great things for you.

All the best in the future
The Debt Centre

Rated 5 out of 5 stars

What can I say

What can I say? I’ve been dealing with a stressful situation with debt recently and with the help of the team they are helping me resolve this. They speak to you like a human and I completely understand which that’s all you can ask for.

15 January 2026
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Owen

Thank you so much for your kind words. It really helps others in similar situations to find the courage to reach out for help.

We are so happy you have managed to find the right solution for your debts.

All the best for the future
The Debt Centre

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant, went above and beyond to make sure I got the correct solution for myself

12 January 2026
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Wayne

Thank you taking the time to leave such a positive review.

We're pleased that your experience reflected the level of service we aim to deliver to all our clients.

Your feedback is both valued and motivating.

All the best to you
The Debt Centre.

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